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“Love the top floor lounge”

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Sheraton Houston Brookhollow Hotel
Ranked #120 of 504 Hotels in Houston
Certificate of Excellence
albuquerque nm
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Love the top floor lounge”
Reviewed April 18, 2013

We love the top floor and the lounge. My husband loved the cappucino machine and that he could custom mix his coffee, which means a lot to him since he's a coffee snob. We had a room near the upstairs lounge and it was super convenient to walk a few doors down and have access to some of the comforts of home, ie, snacks. Easy parking, lively downstairs lounge and restaurant and pretty atrium area, too. The location is near several nice restaurants such as the Red Onion Cafe and it's not too far from the Galleria area either.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank highdesert95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review, April 25, 2013
highdesert95,
Thank you for taking the time to share your experience with us at the Sheraton. I’m glad you had a pleasant stay and found the lounge to provide those extra comforts of home. Our location offers a variety of restaurants that I’m happy to hear you were able to take advantage of. We enjoyed having you as our guest and hope to see you again soon. Thanks again.

Sincerely,
Tom Chigoy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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482 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
Thrissur, India
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 13, 2013

Ultra comfortable beds...very clean rooms, good ambience with above average food...Wifi was of excellent quality and speed...They also provide free shuttle service to the nearby shopping malls...I highly recommend it...

Room Tip: Due to its location, do not expect any good views from any of the hotel's rooms...
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  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnishMohandas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review, April 22, 2013
AnishMohandas,
We’re happy to hear from you! Thank you for taking the time to write a review about your stay with us at the Sheraton. It’s great to know you enjoyed your stay in our clean and comfortable rooms, and found the food to exceed your expectations. We appreciate your high recommendations of our great hotel to future travels, and we hope to see you again soon. Thank you again for writing.

Sincerely,
Tom Chigoy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Louisiana
Level Contributor
233 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed April 12, 2013

Nice hotel thats well maintained and managed. Very friendly staff thats very helpful. Room rates are very good also. The hotel also has a nice Club Lounge with a good breakfast. I have stayed at this property several times and every stay was great.

Room Tip: Upper floor non express way side
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review, April 21, 2013
Joe c,
Thank you for sharing your experience with us at the Sheraton. It’s wonderful to receive your kind comments about our friendly staff and great hotel. I’m happy to hear we consistently provide you with the exceptional stay that you’ve come to expect from us, and we hope to see you again soon. Thank you again for writing.

Sincerely,
Tom Chigoy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed April 10, 2013 via mobile

I travel a great deal, and I'm in Houston many times a month.
I would not think of staying anywhere else. Price, cleanliness, professionalism and care that the entire hotel staff offers is just incredible. Full Service too...great bar, restaurant.....you couldn't ask for more....always clan and accommodating....thank you Sheraton Brookhollow!

Stayed April 2013, traveled on business
Helpful?
Thank Larry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review, April 26, 2013
Larry P,
It’s great to hear from you! Thank you for your review and kind comments about our hotel. We appreciate you choosing Sheraton Brookhollow as your number one choice stay while in Houston. It’s great to know that we consistently provide you with the exceptional stay that you’ve come to expect from us. We value you as our guest and we look forward to seeing you again soon. Thank you again for writing.

Sincerely,
Tom Chigoy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 8, 2013

We have stayed now in two different Sheratons recently, in Arlington Heights IL and most recently in Houston and have had a wonderful experience both times. Sheraton is doing a few key things very well. First, the front desk staff has mostly been extremely friendly, helpful and accommodating, and has looked to enhance our stay however possible.
Secondly, the beds, pillows, towels and sheets are of high quality and extremely comfortable. The rooms have been very clean as well.
My husband reports that the fitness machines are also of high quality, the pool temperature comfortable too.
This hotel is rated 4 star and in our opinion deserves this rating.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Theresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review, April 15, 2013
Theresa B,
Thank you for taking a moment to share your experience with us at Sheraton Houston Brookhollow. I’m glad you enjoyed your stay with us and found your rooms to be clean and comfortable. It’s wonderful to receive your kind comments about our friendly staff and I’m pleased to know they were helpful and accommodating throughout your stay. We hope you’ll visit us again soon. Thank you again for writing.

Sincerely,
Tom Chigoy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 3, 2013

I've been staying at this hotel weekly for a few months now, and have grown to be quite a fan. It's not the most luxurious for an SPG property, but they make up for it with exceptional service.

There's free parking out back, a pool, and a nice lobby area with computers, a gym, a gift shop and a bar/restaurant. Rooms are clean and spacious, with the usual great sweet sleeper beds and plasma tvs. SPG members also get free bottled water in the rooms. Bathrooms are a little small, but the shower head is tall enough for me at 6"3 and the water pressure is good so I don't mind.

Aside from convenience of location in getting onto any Houston freeway, the main reason I enjoy staying here so much is the exceptional customer service. John, as well as everyone else at the front desk, are some of the best hotel staff members Ive met during my time as a frequent traveler. Very professional, always accommodating, and make you truly feel at home by remembering faces and greeting you by name. I look forward to many more stays here.

Room Tip: Avoid rooms ending in 25, they are near the noisy ice machines.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MohsinZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review, April 15, 2013
MohsinZ,
Thank you for sharing your experience with us at the Sheraton. It’s great to receive your kind comments about our wonderful staff and their excellence in service. We have a special team here that genuinely cares about each guest experience. I'll make sure John receives a special commendation for his outstanding service. We appreciate you choosing to stay with us over the past few months and hope we provide the added comfort as your home away from home. We look forward to seeing you again soon. Thank you again for writing.

Sincerely,
Tom Chigoy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 26, 2013

The Sheraton Brookhollow is a good hotel. Breakfest has good healthy options and the rooms are nice and comfortable. The amenities are well distributed, gym is equiped with new equipments and acessories. Pool has a good size, nothing was missing. The parking lot is usually with available parking spaces. The only downside (depending on your point of view) is the agited environment when the hotel is hosting events. The events are quite diversified too.

Stayed June 2012, traveled on business
Helpful?
Thank WNusser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee B, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review, April 1, 2013
WNusser,
We’re happy to hear from you! Thank you for taking the time to write a review on your stay at Sheraton Houston Brookhollow Hotel. It’s great to know that you enjoyed our clean and comfortable rooms and that our hotel amenities met your expectations. We hope you’ll visit us again soon! Thank you for writing.

Sincerely,
Tom Chigoy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Houston Brookhollow Hotel

Property: Sheraton Houston Brookhollow Hotel
Address: 3000 North Loop W, Houston, TX 77092-8810
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Official Description (provided by the hotel):
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton

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