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“Good price for 2 star hotel.”

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Extended Stay America - Houston - Galleria - Uptown
Ranked #257 of 504 Hotels in Houston
1 review
“Good price for 2 star hotel.”
5 of 5 bubbles Reviewed May 31, 2013

My mom and I stayed at this location few days ago the staff was very nice very helpful and fast helping us check in as quickly as possible I would like to mention Zeba the gsr there who was very sweet. Our room was very clean to although im surpirsed this hotel is not yet renovated like the other esa seeing as it's in a prime location. This hotel gets a 5 star from me and I will.be recommending this hotel to everyone I know!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank izodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review, June 3, 2013
It is so rewarding to read that you had a excellent stay with us. Our entire team prides itself on delivering exceptional service. I truly appreciate your comments regarding Zeba and my staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
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124 reviews from our community

Traveler rating
    43
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    16
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    18
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Poland, Ohio
1 review
5 of 5 bubbles Reviewed May 31, 2013

I had a great experience at your hotel on my previous stays. Your employees showed great work ethics and positive attitudes that easily made my day. Your manager Andrew went above and beyond during my stay and truly made me feel like I was right at home. 10/10 would stay again. possible an extended stay....

Room Tip: If you ever want great hospitality while you stay, this is the place to go. Excellent employess all...
See more room tips
  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review, June 3, 2013
Hi Brad,

The team and I appreciate your amazing remarks about your excellent experience. I'm so pleased to hear that we made you fee at home when you were so far away from your actual home. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. If you wish to contact me please do so at glr@extendedstay.com. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
100 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed May 17, 2013 via mobile

Great location and cleaner than most budget hotels. Normal customers too. Nice staff and safe parking. Galleria is just down the street. This place used to be homestead and the wifi still has the name actually. Inside is definitely the extended stay decor. b

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvtotravel2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review, June 14, 2013
Thank you for taking the time to write a review of your stay. It's great to hear that you really enjoyed your stay with us. It would be our pleasure for you to repeat your experience with us in the future.
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Austin, Texas
1 review
5 of 5 bubbles Reviewed May 17, 2013

Loved this hotel. Quiet. Clean. Front desk rep, Ashley quickly answered all calls and questions. Ashley even assisted when we lock our key in the room, she was able to provide a spare in no time at all. Great experience.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joseph d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review, May 31, 2013
Joseph - The team and I appreciate your wonderful remarks about our service and location. I am proud of our team for meeting your needs and making you feel right at home. Especially, Ashley, for taking great care of you!

The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 16, 2013 via mobile

Well furnished, very nice and neat, and well worth the money. Although surrounded by other hotels it was easy to find and the rooms inside are just as good as the looks of the hotel from outside. Staff was very nice and helpful, especially Zeba. She helped us in many ways as well as finding good restaurant around...provided extra necessities..this was my second stay at this hotel and will surely go back there when I visit houston again.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexlumb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review, May 31, 2013
Alex - I appreciate you taking the time to write such a fantastic review. I'm thrilled that you were so pleased with your stay at our hotel. It's comments like yours that motivates the staff and I to continue to provide such excellent customer service to all of our guests!

Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
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New York City
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed May 16, 2013

Staying here on business and was very pleased with the staff and the service. Even though it's a budget hotel they make sure they go the extra mile to get everything you need, and always with a smile. Ashley has become a favorite with our group but the whole staff is top notch.

Stayed May 2013, traveled on business
Helpful?
Thank oneill245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review, May 31, 2013
Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the staff, especially Ashley. They make me very proud of the entire team.

Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed May 16, 2013

I first have to start off and say that the staff is excellent! Everyone working the front desk is incredibly friendly and happy to help. I've been there for a month and a half now, and you would expect to see people on there off days for so long, but never once have I encountered someone less than happy. Ashley who works at the front desk is awesome and made sure I had plenty of pillows, towels, etc for when I had visitors.

In terms of the facilities, it's a good budget place. You get what you need and living in a room is definitely doable, but I do wish there was a couch...or room for a couch for that matter. The little nook table/chairs is a nice set up. It's a maintained pretty well, things have definitely seen there share of wear and tear, but again, this is a budget place.

A positive to be noted is the quietness of the air-conditioning. Usually budget places have noisy units, but this one is quiet. As the whole place in general is (very quiet). Beds could use some major upgrades. They are pretty hard... And there tends to me a smell of cigarettes in the hallways that isn't so pleasant, but I mean who really hangs out in hallways anyways? So it's not a huge deal.

Overall, this place is good! You get what you pay for and the staff makes living in a hotel for an extended time a little bit more enjoyable.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review, May 31, 2013
Lauren - I want to thank you for taking the time to post a review of your stay. Please accept our apologies that the beds were uncomfortable in your room. Still, we are glad to know that we were able to meet your expectations for your traveling needs.

Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Houston - Galleria - Uptown

Property: Extended Stay America - Houston - Galleria - Uptown
Address: 2300 West Loop S, Houston, TX 77027-4202 (Formerly Homestead Studio Suites - Houston - Galleria)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #257 of 504 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - Galleria - Uptown 2.5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Homestead Studio Suites Houston / Galleria Area Hotel Houston
Homestead Suites Houston
Homestead Houston
Houston Homestead Suites
Extended Stay America Houston

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