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Reviews (632)
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Reviewed August 25, 2017

We have never had a bad Westin. We chose this location as it was within a long walk to Taste of Texas. Everything with this hotel was excellent. My only complaint is the parking garage is complicated for a first-timer. It is very large and has its own set of elevators, independent of the hotel elevators. Our room was excellent and we had no surprises.

Stayed: July 2017, traveled as a couple
Thank kurteg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this reviewResponded September 5, 2017

Greetings,

Thank you for taking the time to share your feedback about our property. I was pleased to read that you enjoyed your stay with us. We look forward to welcoming you back to The Westin Houston, Memorial City soon. Thank you again!

Be Well,
Kerry Ringham
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2017

We stay here all the time, and the service could not be better. Yumei has become an integral aspect of our visits here-she's absolutely incredible.

The food is so good (especially the meatballs). Everything is also reasonable, which isn't too shabby.

Clean, close to the mall, you'll never want to leave.

Can't wait to return.

  • Stayed: August 2017, traveled with family
    • Location
    • Cleanliness
    • Service
Thank 334csf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this reviewResponded September 5, 2017

Greetings,

Thank you for taking the time to share your experience at our property. I was pleased to read that you have enjoyed your stays with us. I will be sure to share your review with Yumei and the team. We look forward to welcoming you back to The Westin Houston, Memorial City soon. Thank you again!

Be Well,
Kerry Ringham
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2017

Stayed here for business, great accommodations! The room was very clean, the staff was very responsive, and the location is ideal.

Celia was the star of the show! She is very courteous, friendly, and very prompt with her service. She provided excellent customer service with a smile! The Westin is lucky to have her!

M.

  • Stayed: August 2017, traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank WesternTRV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this reviewResponded August 22, 2017

Greetings,

Thank you for the great feedback! I appreciate you taking the time to let us know about your experience. We have shared your comments with Celia and the team. We look forward to welcoming you back to The Westin Houston, Memorial City soon. Thank you again!

Be Inspired,
Kerry Ringham
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2017

The service at the hotel was exceptional! Visited the Westin for business and it was a great stay. The amenities were very nice, my room was very clean, and the hotel service was outstanding.

On a personal note, Celia stood out as the best staff member. She was very courteous, prompt in her service, and handled multiple patrons needs simultaneously with a smile. The Westin is fortunate to have such a wonderful employee.

M.R. D.Chopra

  • Stayed: August 2017, traveled on business
    • Value
    • Rooms
    • Service
Thank MChopraD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this reviewResponded August 22, 2017

Greetings,

Thank you for the great feedback! I appreciate you taking the time to let us know about your experience. We have shared your comments with Celia and the team. We look forward to welcoming you back to The Westin Houston, Memorial City soon. Thank you again!

Be Inspired,
Kerry Ringham
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2017

I have stayed many times at this hotel and I can say the location is great and their accommodations are comfortable.
Celia at the bar at the bar gives outstanding service and is always extremely attentive.

  • Stayed: August 2017, traveled solo
    • Location
    • Sleep Quality
    • Service
Thank jorgeluislarsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this reviewResponded August 22, 2017

Greetings Jorge,

Thank you for the great feedback! We appreciate you taking the time to let us know about your experience. We were pleased to hear that you enjoyed your stay. We have shared your comments with Celia and the team. We look forward to welcoming you back to The Westin Houston, Memorial City soon. Thank you again!

Be Inspired,
Kerry Ringham
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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