We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very modern, professional service with good meeting facilities”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Westin Houston Memorial City
Ranked #18 of 510 Hotels in Houston
Certificate of Excellence
Nacogdoches, Texas
Level 4 Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very modern, professional service with good meeting facilities”
Reviewed June 8, 2014

Stayed at the Westin for a conference and brought my family along. The room was clean and modern with a large flat screen TV. The view was exceptional and the furnishings very new. However the beds were small and I highly doubt the same were queen beds as advertised. The hotel service was very prompt and professional, but the valet was out sourced and less prompt and professional ( but friendly).
Room service was excellent and the seasonal fruit trey was outstanding with fresh berries that were very fresh. The swimming pool on the top floor was neat but a little small.
The meeting facilities were in good shape with the catering staff very attentive and professional. The food served during the conference was varied, good and fresh but not outstanding.
Only minor issues were that the shower could use a more thorough cleaning (soap scum and minor mold) and the elevators were tricky to operate.

Room Tip: Higher floor rooms have better views and the even number rooms look out towards downtown.
See more room tips
Green Features: Hotel placed great emphasis on recycling and low water use.
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GHPTTU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review, July 1, 2014
Greetings – thank you for your compliments to our hotel and staff! Our main goal is to ensure that each guest feels comfortable and well taken care of, and it is nice to hear that we are accomplishing that. I am so glad you enjoyed your stay, and we hope to see you back at The Westin Houston Memorial City!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

527 reviews from our community

Traveler rating
    292
    161
    41
    15
    18
See reviews for
119
74
17
244
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
The Hague, The Netherlands
Level 6 Contributor
1,499 reviews
278 hotel reviews
common_n_hotel_reviews_1bd8 732 helpful votes
Reviewed June 8, 2014

Was, perhaps being a gold SPG member, upgraded to a huge corner suite over the weekend. Great views from the suite balcony of the I10, Houston neighbourhoods, and the Memorial City mall, connected by walkway to the hotel and superb for shopping. A Cheesecake Factory is within 5 minutes walking from the hotel through the walkway over North Gessner street.

Also the kitchen cupboards were filled with plentiful pretzels, cookies and M&Ms, perhaps however left behind by previous guests :-)

Room Tip: Corner suites are enormous and have a nice balcony with great views.
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Hermes_NL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review, July 1, 2014
Greetings; Thank you for sharing your experience. I was pleased to read that you had an enjoyable visit and that you were able to take advantage of our very convenient location. I look forward to welcoming you back to the Westin Houston Memorial City soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 5 Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 5, 2014

Check in : Quick and efficient. I was offered a SPG membership as well :)

Rooms: Spacious, clean, modern type bedroom with bed and pillows that guarantee a smooth journey to dreamland. The amenities were numerous and the bathroom was nice and bright. The cleanliness is westin standard - I have no complain at all. One of the highlight was starbuck coffee machine which accommodate my craze for morning coffee to kill jet lag.

Food & Bev : Breakfast was lovely with nice , delicious food variations and fresh seasonal fruits available. The service was also quite great. The bar has a nice collections of drinks and is a nice place to lounge on. Room service foods are also great! Some of the rustic comfort foods had actually helped me fought my jet lag and midnight crave.

Location : Just in front of memorial city mall with sky bridge connecting the hotel to the mall. Just a 5 minutes walk to target, macy, food court, cinema, all things you need in a shopping mall.

Setback : The room corridor's lamp was broken and none came to replace it at all until my last day of stay.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wini R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review, July 1, 2014
Greetings; Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and was able to take advantage of the numerous amenities we have to offer. We hope to see you again at the Westin Houston Memorial City very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ft Worth
Level 6 Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 28, 2014 via mobile

Great location, the hotel was extremely nice with numerous amenities to make for a special weekend gateway. We were able to access shopping, dining and easy access to major transportation routes. We will stay here when we travel to Houston from now on.

Stayed May 2014, traveled as a couple
Helpful?
1 Thank Rhodesm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review, June 3, 2014
Greetings and happy belated birthday! Thank you for sharing your experience. I was pleased to read that your visit was restful and that you were able to enjoy many of the hotel amenities. We look forward to welcoming you back to the Westin Houston Memorial City soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level 5 Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 26, 2014

Couldn't have found a better place to stay for a staycation weekend to relax! I appreciate they were accommodate my request for a double bed room despite the availability at time of reservation. Great location where you can walk the sky bridge to the mall across the street for anything you need - shopping, food, Target in case of forgotten toiletries. Otherwise, lots of other options within a short driving distance. My SPG member status got us a reduced rate, an extra spacious room, reduced overnight parking and free internet use. Our favorite part was the pool and terrance on the 18th floor - enjoyed the breeze while sitting out and taking the Houston skyline in the distance. A little noisy being right by the freeway but just a minor detail. Staycation success and definitely one we will likely revisit!

Green Features: As with other Westins, they give you a green choice option to skip change of towels and linens which gets you a $5 voucher to use in the cafe. Love this as it gets me my Starbucks for free.
  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bluehalo11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review, June 3, 2014
Greetings; Thank you for your compliments to our hotel! The hotel does indeed have a great location and offers many amenities, including the Heavenly Beds, Westin Workout, and Infinity Pool, in order to ensure that our guests receive the very best experience during their visit with us. We are passionate about making sure each one of our guests feels comfortable and well taken care of, and we are always pleased to hear that we were able to accomplish that. We hope to see you back at the hotel very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo, Texas
1 review
Reviewed May 18, 2014

My first experience at a Westin was amazing. Not this time. The shower leaked so the floor was wet and slippery. This probably accounted for the mold in the shower stall and a few spots of mold on the wall in the bedroom. Mattress was lumpy. Westin has very nice furniture, decor and a door that closes for the ice machine--really great for noise. Walls are nicely insulated. Staff well trained although it was irritating to wait until 4pm for our room to be cleaned. Towels were like sand paper and one even had a hole in it.

Green Features: The usuall - leave a card if you don't need sheets changed. Put dirty towels on floor.
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review, May 23, 2014
I was extremely dissapointed to read that your most recent experience fell short to both our expectations.Tthe hotel prides itself on its cleanliness, infact, we scored a 98% on our recent Starwood Brand Inspection for cleanliness earlier this month. The mildew you noted in the shower stall has been addressed and I can assure you is an isolated incident. The hotel typically gets excellent comments about the cleanliness of the rooms. I sincerely appologize for our recent oversights and do hope we will have another opportunity to impress upon you a more accurate reflection of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Texas
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 2, 2014 via mobile

This place has a pool and hot tub on the 18th floor, as well as a gym. The pool area is not enclosed which allows for a great view. The only thing that is not relaxing is the traffic noise. The gym is also very nice. They provide gym towels, water and earbuds, in addition to a great selection of work out equipment. The hotel itself has a walkway that leads to a mall, which is pretty awesome, and the hotel staff seem very nice.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMemorialCityGM, General Manager at The Westin Houston Memorial City, responded to this review, May 18, 2014
Greetings – thank you for your compliments to our hotel and staff! Our main goal is to ensure that each guest feels comfortable and well taken care of, and it is nice to hear that we are accomplishing that. I am so glad you enjoyed your stay, and we hope to see you back at The Westin Houston Memorial City!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Houston hotels
Great Uptown
Omni Houston Hotel
Omni Houston Hotel
#27 of 510 in Houston
1,870 reviews
Show Prices
Show Prices
Show Prices
Downtown
JW Marriott Houston Downtown
Great Uptown
Hotel Granduca Houston
Hotel Granduca Houston
#2 of 510 in Houston
789 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Houston Memorial City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Houston Memorial City

Property: The Westin Houston Memorial City
Address: 945 Gessner Rd, Houston, TX 77024-2855
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Official Description (provided by the hotel):
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Ctrip TA, Starwood, Hotels.com, TripOnline SA, Cheap Tickets, Hotwire, HotelsforEveryone, Cancelon, getaroom.com and HotelQuickly so you can book your The Westin Houston Memorial City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Houston Memorial City Hotel Houston

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing