The service lack finesse and consistency for a AAA - Four Diamond Award hotel. Requests like point credit and weekly email bills are ignored. Issues continued to be unresolved regardless of escalation channels. Location and newer room do not make up for their weak points.
- Official Description (provided by the hotel):
- The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more less
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- Also Known As:
- The Westin Houston Memorial City Hotel Houston