On our way to Houston we found this property and decided to stay, once the reservations were made we received an email saying "upgrade to a king suite for $10.00 a night". Since we could only book a double we decided to try this and once we got to the hotel the lady at the front desk told us that they did not have a king room for us but she assured me multiple times that we would have one the next day. The next morning I go down to the front desk before we left for the day and asked if our luggage could be moved and I was told that even though we paid for the upgrade it wasn't available, how is this? After about 10 minutes I got frustrated and walked away with two mornings of free breakfast. I am sure you are thinking well that's a compromise.....Well you've never had breakfast at the Four points Hobby. The first morning was alright, the second morning the guy serving us didn't want to put down his cell phone long enough to help us. Then op top of all of this he felt he could talk about us in Spanish not knowing that my girlfriend is fluent in Spanish........Not a good way to treat your customers. It was clear he was unhappy he had to serve us, he openly said on his cell that he wasn't going to be able to leave early because he had guests to serve, really? What really was irritating was that the manager refused to get in touch with us, how can you be satisfied with this type of service?
- Official Description (provided by the hotel):
- This Four Points Sheraton is minutes away from Houston's Hobby Airport. In addition to comfortable hotel rooms and suites, this location also has flexible meeting space. ... more less
- Reservation Options:
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- Also Known As:
- Four Points By Sheraton Houston Hobby Airport Hotel Houston
- 4 Points By Sheraton Houston Hobby Airport