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“Paper Thin Walls!”

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Holiday Inn Houston West-Westway Park
Ranked #181 of 506 Hotels in Houston
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Paper Thin Walls!”
Reviewed April 12, 2014 via mobile

Traveling for a school event, this hotel was booked for the group. Our room was big with plenty of space in our double queen room for our family of four. Wifi and wired internet is available in the room; wifi was speedy. Clean. Nice rooms, pool, and common areas. Paper thin walls! Could hear kids running in the room above, people talking while walking down the hall, and people on the patio from the restaurant outside. Breakfast was terrible! Running, under cooked eggs, horrible oatmeal. After ordering the continental breakfast, the family decided to eat packaged cereal and muffins because everything else looked so bad.

Stayed April 2014
Helpful?
Thank newiscool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review, April 15, 2014
Thank you for your review and informative feedback about your stay at the Holiday Inn Westway Park Houston. Overall, it seems that there were many things that you enjoyed about our hotel, including the space and cleanliness of the rooms, the wifi service and the pool. We extend our sincerest apologies about the noise issues that you experienced. As for the problems experienced with breakfast, we have addressed these issues with our restaurant staff and have taken steps to ensure that these issues do not arise again in the future.

Thank you again,
Donovan Stephens, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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102 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Salvador, BA
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 16, 2014 via mobile

This is a good place to stay paying fair prices.
It is a preety new building, with large rooms, a good restaurant and the local staff is really nice, very friendly.
They have a good gym center and a nice swimming pool.
There is a shuttle service very good as well.
I recommend this place.

Stayed February 2014, traveled on business
Helpful?
Thank Christiano B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review, March 20, 2014
Thank you for the nice review of the Holiday Inn Westway Park on Trip Advisor. We are very pleased to hear that you enjoyed your stay with us. We are also happy that you were able to enjoy our amenities such as the gym, pool and complimentary shuttle service. We look forward to seeing you again on your next trip to the Houston area.

Thanks again,
Donovan Stephens, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 2, 2014 via mobile

My family and I went to Houston to visit family.

We stayed at the Holiday inn for 2 nights and Rick N. Was very professional and friendly.

I loved the loved king executive suite.

There were.only a few things that could've been better. The pool had too much chlorine and burned our eyes. So the children and I could not use the pool and hot tub. However, I did inform the front desk in the morning.

Also it took a long time to get our food both mornings. The server was nice, but perhaps they should hire more cooks and servers.

Stayed March 2014, traveled with family
Helpful?
1 Thank Joy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review, March 4, 2014
Thank you for your excellent Trip Advisor review of the Holiday Inn Westway Park Houston. We are especially happy to have such wonderful feedback on our front desk agent and I will personally pass this along to Rick! In response to your comments regarding the chlorine level in the pool, we have had our water professionally tested and are working at this very moment to rectify this issue. We have also taken steps to address the issues you had wait times for breakfast during your stay. We are taking steps to improve this for all of our guests. Your feedback is valuable to us and we hope that you will come visit us again on your next trip to Houston.

Thanks again,
Donovan Stephens, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
119 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed February 17, 2014

I stayed 4 nights on a business trip. Everything was OK with the room, although the bathroom was a bit tired and I couldn't get the sink plug to work properly. Room was huge (I guess everything is Texas is!) with two double beds, and had wired and wireless wifi which seemed pretty fast.
I thought the heater/aicon in my room was noisy and had to turn it off at night to get some sleep (set on on heating - didn't need the aircon) and I found the pillows a but uncomfortable (there is a menu for different pillows but it was the size not the softness).
Reception was friendly and when I tried to order a cab they told me there was a shuttle for short journeys (up to 5 miles anywhere you like) which was great, and the driver was pretty cool.
The sports bar is not my bag but it was lively enough early on - they shut quite early though. Theres a great range of micro brewed ales on draft. The barman really knew his stuff too. Be careful, they served up some 10% beers to me and I seriously regretted it the next day. Food in the bar was OK- big protions of course and fine as long as you're not expecting haut cuisine.
All in all if you need to stay in West houston Its a fine place to stay.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Businesstravelsadrag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review, February 25, 2014
Thank you for your detailed review of the Holiday Inn Westway Park Houston. We apologize for the issues that you experienced with your guest room. This is not ordinary and the issues have been addressed with our maintenance staff. As for the pillows, the new Holiday Inn standard is to have king-sized pillows on king beds and queen-sized pillows on queen beds. The next time you stay at a Holiday Inn you might ask for a king bed or request king pillows. We will be happy to make that accommodation for you at our hotel. Finally, we are glad that you enjoyed our craft beer selection and the knowledge of our bartender. We proudly carry over 100 beers at our bar and our bartender is well versed in providing suggestions to our guests on which to try.

Thank you again for your review,
Donovan Stephens, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bryan, Ohio
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 6, 2014

We had a good time. We were in Houston for a family member wedding reception. The hotel offered free shuttle in a 5 mile area, which worked great as my sister lived 2 miles from hotel. But the shuttle had broken down during half our stay, and still had to bother relatives to pick us up and drive us around. Check in/out was great. The rooms were clean and beds comfy. We would stay here again.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coco0522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review, February 13, 2014
Thank you for your great review of the Holiday Inn Westway Park Houston. We are very pleased to hear that you found our rooms to be clean and comfortable. As for the issue that you encountered with our complimentary shuttle service, I would like to extend my apologies. Our shuttle van was due for regular preventative maintenance, which took it out of service temporarily. Again, we apologize that this occurred during your stay and we would like to express that this is not a usual occurrence. We look forward to welcoming you again to the Holiday Inn Westway Park.

Thanks again,

Donovan Stephens, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vicksburg, Mississippi
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 26, 2014 via mobile

This hotel is close to great restaurants on Westheimer Rd. The room (king) was super clean with a step in shower. The staff was always friendly and quickly accommodated requests (extra pillows, towels). Indoor pool was a nice surprise. Breakfast was above average hotel food.

Stayed January 2014, traveled as a couple
Helpful?
Thank AwayWeRoam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review, January 30, 2014
Thank you for your excellent review of the Holiday Inn Westway Park Houston on Trip Advisor. We are happy to know that you found our location to be convenient and our staff to be friendly and helpful. We are also glad that you took time to enjoy our amenities, such as the pool and restaurant. We hope to see you again soon!

Thanks again,
Donovan Stephens, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
239 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 2, 2014

We chose this hotel because it is relatively new and were not disappointed. The room was nice, clean, well sized. No bathtub!! great. I prefer the showers. The television had a fair amount of digital channels and there was free Internet. The hotel is well-located and we could get to a highway in relatively short time.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DelBueno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donovan S, General Manager at Holiday Inn Houston West-Westway Park, responded to this review, January 9, 2014
Thank you for your Trip Advisor review of the Holiday Inn Westway Park Houston. We are very pleased to hear that you found our guest rooms to be spacious and clean and our location to be convenient. I noticed that you gave our staff a score of 3 out of 5 on service. I would be interested to know what, in particular, led you to choose that score. We appreciate the opportunity to improve wherever possible based on guest feedback. We hope that we can welcome you back to our hotel on your next visit to Houston.

Thanks again,
Donovan Stephens, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Houston West-Westway Park

Property: Holiday Inn Houston West-Westway Park
Address: 4606 Westway Park Blvd, Houston, TX 77041-2036
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #181 of 506 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Houston West-Westway Park 3*
Number of rooms: 113
Reservation Options:
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