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“Great service”

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Embassy Suites by Hilton Houston Downtown
Ranked #10 of 511 Hotels in Houston
Certificate of Excellence
GreenLeadersGold level
Gonzales, Louisiana
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great service”
Reviewed May 5, 2013 via mobile

I stayed here last week for work conference. The staff was so friendly and helpful. The hotel was clean. Meeting room was perfect. The happy hour drinks and snacks were a plus. Overall great experience. A plus in my book

Stayed May 2013, traveled on business
Helpful?
Thank robinlbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (147)
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English first
Naples, Florida
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 5, 2013

This embassy suites could not be better located if you're going to a convention, or a ballgame. The convention center is across the street and a beautiful walk through the park. Every person we encountered was cheerful and helpful and not flustered by the full house. The rooms were clean and the decor fun. We appreciated the full service breakfast before a full convention day. An added amenity was a car, a Tahoe I think that was available to take us and pick us up from dinner. The car also took us to the airport for a fee, the same amount as a cab, only a much nicer ride. I did miss a bathtub in our king suite but the shower was huge and had great water pressure. Very comfortable beds and good temperature control on the air conditioning. We liked the 2 rooms and 2 tv as I could sleep in while my husband took his coffee and morning news in the other room.

Room Tip: We were on the 16th floor and had a city view. Quiet and great natural light.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank daisy910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 5, 2013

This was our first time there and we were sooooo disappointed. We ordered a burger and Orzo. The burger was stone cold. The waitress had the chef make us another one and it was okay. We were told they do not have the sauce for orzo, so we ordered the fish taco which was not all that. During our meal there were fruit flies all over our food. It was very annoying. We told the waitress and she blamed the soda machine. She also said that the manager knows about it. She then offered us free desserts. The banana bread was cold and old. We took it to go and fed it to the birds. The only positive was that the waitress really tried to make our experience better. The problem was the food and bad management. No customer should have to deal with fruit flies during their meal.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NRA2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinHTDN, General Manager at Embassy Suites by Hilton Houston Downtown, responded to this review, May 9, 2013
I appreciate your review of your recent experience at our hotel and restaurant. I understand that you were disappointed with your entrée and subsequent followup, I have brought your comment to our culinary team as well as reviewed with our entire management team and we are actively reworking our offerings and quality control with your recommendations in mind. The next time you are in the area we would love to have you come back to see the changes we have made and provide feedback. Thank you once again for taking the time to post your comments, it's honest responses from guest's such as yourself that we find ways to reevaluate and improve our level of service.

Sincerely,
Scott Austin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 2, 2013

This hotel experience was one of the best I've had in years. My friends and particularly enjoyed the manager's drink reception. The front desk staff was superb, especially the young man, Laramie, his helpful advice,directions, and great personality. I will definitely be coming back!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Shugazi420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 2, 2013

My wife and I spent four nights at the hotel during some testing I was having at the MD Anderson Cancer Center. We had a corner King on a very high floor. The room was new, modern, and comfortable. Customer service was great, especially the valet. It is about a 15 minute drive on easy to navigate city streets to the Cancer Center.

We took advantage of the manager reception and free breakfast on two occasions. Ordered room service one night and found the food just fine. There is a wonderful market just a block away with excellent fruit and pizza, wraps, and salads to grab and go. The quality at the market was excellent.

We will definitely be back on our next stay to Houston.

Room Tip: Corner Suite - High floor
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  • Stayed April 2013, traveled with family
    • Value
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Helpful?
3 Thank morningside1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level 4 Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed May 1, 2013

We stayed here for four days on business in May and would definitely return.

Rooms are large and the bathroom is spacious (with lots of counter space for products).

The breakfasts are very good. They have porridge, cereal etc., and they do made-to-order omelets, plus they have scrambled eggs, bacon, sausage.

Plus, free drinks (full bar) and snacks from 5-7pm every day!

It was slightly more expensive than nearby hotels, but it was well worth it!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aussietrek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
longview, Tx
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 28, 2013 via mobile

My wife and kids love this hotel. We stayed here before heading to a cruise the next morning. Love the decor and the layout. My kids 5 & 2 loved the pool and the sliding bathroom door. Discovery Green is behind the hotel so we walked the kids to the play area in the evening. My only complaint was waiting for the bell hop. (We had extra bags from shopping). Breakfast was delicious and managers reception was good. Don't like the $28 valet but I was only there one night. will stay here whenever I need a room in Downtown Houston.

Stayed April 2013, traveled with family
Helpful?
1 Thank littletexan13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Houston Downtown

Property: Embassy Suites by Hilton Houston Downtown
Address: 1515 Dallas St, Houston, TX 77010-7137
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Houston
#3 Green Hotel in Houston
#6 Romantic Hotel in Houston
#7 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Houston Downtown 3.5*
Number of rooms: 362
Official Description (provided by the hotel):
We're an all-suite, urban high-rise hotel overlooking Discovery Green and adjacent to the Houston Rockets' Toyota Center. The hotel is conveniently just steps away from the George R. Brown Convention Center, Houston Astros’ Minute Maid Park and the Houston Pavilions shopping and entertainment complex.We offer free cooked-to-order breakfast, free WiFi and free evening cocktails at our nightly reception with your stay. ... more   less 
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Also Known As:
Embassy Suites Houston Downtown Hotel Houston

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