The hotel looks like you standard Courtyard on the out side. But there is where is stops. The majortiy of the front desk staff is not concerned with taking care of bussiness as much as they are with visiting with each other. Took almost 20 minutes to get a key programed and had to show my ID twice because she forgot what she was doing. Pipe busted in the room next door and flooded my room , called down and was put on hold 2 times. Finnaly went down and the desk clerk at 4am in the morning and he could have cared less if my room was flooded or not. Moved me to another room 3 floors down under the same room that had flooded and water was working it way down. Talked to the GM , after talking to him I can understand why the front desk staff is the way they are. Worst experiance with a Marriott branded property ever.
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- Also Known As:
- Courtyard Houston Medical Hotel Houston