We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (404)
Filter reviews
404 results
Traveler rating
187
136
46
11
24
Traveler type
Time of year
LanguageAll languages
More languages
187
136
46
11
24
Show reviews that mention
All reviews medical center nrg stadium courtyard marriott reliant stadium front desk med center rice university starbucks coffee king room free shuttle lobby area outdoor pool would stay here again the hotel offers business trip bed was comfortable up to date
Filter
Updating list...
363 - 368 of 404 reviews
Reviewed January 10, 2012

This hotel was clean and in a great location. Pretty standard Courtyard Marriott, but it seems to be fully living up to the expectation. The room was spacious and the decor was nice. The front desk staff was friendly and their is complementary internet in the rooms and free parking. I did find that the water from the sink and tub were yellow when you initially turned it on (maybe that's a Houston issue, I don't know). Overall, it was a pretty good place to stay and I would stay again.

  • Stayed: January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Wreck3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2011

I had the opportunity to take another business trip to Houston, Texas. If you read my previous review for the Courtyard Marriott at Brookhollow, located a few miles outside Houston, from a few weeks ago you will have found that I gave the hotel a fair review. However, I decided not to stay at the same hotel again because the ending of my stay wasn't so great plus the location is fairly far outside the area of Houston that I was working in. So this time around I decided to stay in a totally opposite area of Houston on the other side of the city near the Houston Medical Campus. This is brand new hotel and has only been open for just about a year, so its perfect timing for a fresh review on it. My thinking about booking this hotel was that it had to be better then the Brookhollow experience from a few weeks ago.

Location: 7 of 10

The Courtyard Marriott is located just a few miles (2.3 miles) from the massive Texas Medical Campus in Houston. The hotel is located right off Main Street and is a straight shot right into the downtown of Houston. The location of this hotel is much better then the Brookhollow hotel by a long shot and has a lot more restaurants, shopping and general stores around the location. Right across from the Courtyard is a Marriott Residence Inn, and from the looks of it, the way the Courtyard is wedged into the property would make one assume that this location was probably the former parking lot for the Residence Inn. The Courtyard has an underground parking garage and extra parking in the back and I saw quite a few people walking from the parking garage to the Residence Inn. Overall, the location is adequate and easy to get to downtown Houston along with Texas Children's Hospital and surrounding medical facilities. However, one word of caution, I do not recommend trying to make a left hand turn out of the parking lot in the morning hours, its nearly impossible. Make a right turn and proceed down Kirby Avenue and go around the circle to get to the stop light on the other side if you have to go down main street. I knocked a full point off the rating because entering/exiting the hotel facilities for BOTH the Residence Inn and the Courtyard is brutal and horribly designed. In the architects/engineers favor, it doesn't seem they had many options to design it any differently.

Service: 4 of 10

Most Marriott Hotels have fairly good service, even the previous stay at Brookhollow had a good service front desk. However, I am not sure what is going on with this Marriott. The front desk staff were a bunch of impolite, moody, unfriendly (insert any other remark!) people that I have dealt with at a Marriott in recent memory. I understand that you may not like your job, but please don't take it out on the guests at the hotel, its unacceptable and extremely unprofessional.

The check-in process was acceptable, although as I mentioned above the the lady checking me in didn't even say good afternoon. When I asked if if I was going to be near the elevators or ice machine I got an attitude back and a response of "Well I put you a door or two down I think, I don't remember, if you are unhappy just call the front desk" and she proceeded to walk away like my question was unacceptable to her.

The check-out process was even worse. First, every hotel should know by know that business people usually check out of their room early, and usually all at the same time. If you only have a single person working the front desk, PLEASE tell them to BE AT THE FRONT DESK! Its very frustrating to have to wait in line for a simple check out and even worse, have to walk around the corner of the front desk and walk into the back room and interrupt a casual conversation between two employees (that had NOTHING to do with work) and ask if you can be checked out!! Unacceptable! This Marriott failed on the "checkout scale" for me for this stay.

Facilities: 7 of 10 for quality - 2 of 10 for Noise Suppression!

This Courtyard had all of the typical Marriott specials and guest services including a gym, computer/office area, available printers, internet cafe (free) and cafe/breakfast bar/dinner bar. The lobby area was very spacious and open along with being inviting. There was a very large meeting area setup and casual area for sitting around and meeting with friends and family and holding small meetings. The hotel itself is designed with the new Marriott style "hip" or "contemporary" themed areas, I am not a huge fan of it but it is inviting and open.

The BIG issue I have with this hotel is the lack of noise suppression in-between the rooms. I have NEVER been in a hotel where you can hear the person in the room next door crystal clear. At first I thought it was because of the pass through connecting doors between the rooms letting sound escape, but I was wrong. I could hear everything the person was saying in the room on my other side too, including his credit card number when he was on the phone ordering/confirming something. Not cool at all!! I don't know if they simply skipped on the sound suppression material between rooms or they used something cheap, but I was absolutely shocked how much I could hear.

Final Rating: 6 of 10

Ok, final rating time, if you can deal with the noise between rooms then this hotel is nice and very acceptable. The rooms are beautiful inside with very comfortable beds and clean new bathrooms with a lot of room and functional layout. I have included some pictures of the room below and as you can see everything is new and designed well. However, I always am able to find something, in my room the carpeting was starting buckle and roll in locations. Basically it happens when the carpet wasn't pulled tight enough during installation, also using a cheap carpet can cause this. Eventually this will become a safety hazard to the elderly and even younger children as the carpet becomes even more uneven and can cause a trip or fall.

Overall, I would stay here again. However I would ask for an end room or a room with no one next to me. Obviously I am sure I will get some "attitude" when asking for this, but the noise was just unacceptable for me, especially considering you can hear every single conversation that occurs between rooms and in the hallway.

Room Tip: Ask for a room in the corner and away from ice machines
  • Stayed: December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Bella213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2011

We had to be in Houston, a really short 2-day trip and chose to book this hotel for our stay. One thing I will definitely say is the employees here need to know how to smile. I had asked for a room on the high floor, but the person who checked us in said that there were no high floor rooms available, which could be true, but I find it hard to believe that there wasn't a single room available on any of the higher floors. We were assigned a room on the 2nd (high) floor. Having said this, I'll say that the room we were assigned was quite large and there was enough space to put our stuff and move about without bumping into our belongings. The decor is nice and the recessed lighting in the room is a nice touch.

The bath was large and the water pressure was good as well. What I absolutely loathe about this hotel is the charge for the drinks/beer. At $5.00 per bottle of beer, you could just walk over next door to Kroger and buy a 6-pack for half the price. And don't even think about buying water. At almost $2.50 per bottle you could get a pack of 6 for the same price at Kroger's.

And I didn't even bother checking out the menu at their Bistro. For the kind of unfriendly service that they offered, I didn't want to spend any more $$$ here than I really had to. There are several choices around this area within a short drive, where you can get good, I mean really good breakfast than what these guys can cook up for a fraction of the cost as well.

All in all, I'd say the experience was just average when it came to service. Would I stay here again, perhaps not.

Room Tip: If you can manage to get a room with a balcony on the high floor, you should go for it.
  • Stayed: December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank chandsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2011

A very large room with free internet and a desk you can actually work at. The bathroom is spacious and the shower is terrific. I wish the room had a full length mirror outside the bathroom, though. There is a snack bar in lieu of a full restaurant but I was pleasantly surprised at how decent the food is. A definite recommend in Houston.

  • Stayed: November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tthecht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2011

I've been staying here during a work project. The hotel lobby, "Bistro", and rooms are pretty, clean, and spacious. The bed is slightly above average, but the bathroom are fabulous--more roomy than your usual discount hotel.

The problem at this hotel is the management and the staff. First time I stayed here the computers were down. Front desk staff takes my credit card and starts WRITING DOWN on a piece of paper the card #, expiration date, security code, and my name. When I expressed alarm, she said "oh we're doing this with everyone until the computers are back up." With that she waved an entire sheet of credit card info listing at least 5 or 6 people's info who had just checked in. I was extremely leery but let her do it. This is AGAINST PCI and I'm sure Marriott would not be happy if they learned the hotel did this...could leave Marriott open to HUGE liability.

Second, I went down to the Bistro one evening about 7 pm to get a quesadilla. An employee comes out of the back, and the first thing he does is move dirty supplies off of a dirty food preparation counter, sort of tossing them aside to make room to work. Then he disappeared into "the back" and came out with a bag full of precooked chicken breasts. He proceeds to upend the bag over the DIRTY counter, dumping out one of the breasts. Then he grabs a knife that had been laying there lord knows how long, and starts to slice the chicken breast right on the dirty counter. Mind you--he had never cleaned or disinfected the counter before slicing my food on it. At least he was wearing gloves. He made the quesadilla and then put it in one of those quick steamheat ovens, and handed it over to me. I walked around a corner and tossed it in the trash. Yes I threw $9 away, but i'm on an expense account and I just didn't feel like spending the next hour explaining food sanitation techniques. Needless to say, I will NEVER order another bite from that Bistro. GROSS,

I'll probably continue to stay here--the rooms are nice, and the location is convenient. But I have zero faith in the staff--and the manager here needs to be replaced immediately.

  • Stayed: December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Beachiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews