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“It's okay...” 3 of 5 bubbles
Review of Crowne Plaza

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Crowne Plaza
Ranked #281 of 501 Hotels in Houston
USA
Level Contributor
409 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
“It's okay...”
3 of 5 bubbles Reviewed October 6, 2013

Upon arrival they did not honor our reservation room price, they claimed it was too low. What???
Rooms were okay. The sheets were of a plastic type that actually made noise like a paper bag when you rolled over. What???
Our room door did not match up with the door frame and you could actually look into part of the room. What???
We were out of the room all day on Saturday came back at 5 p.m. and our room was still not cleaned. We wanted to come in take showers and leave right away, instead we had to wait in our friend's rooms until our room was done.
Staying downtown does not give you many options of dining and bars within walking distance. Also, the reason why we stayed here was supposed to be the close proximity to Minute Maid Park. It is NOT within a reasonable walking distance. The hotel claims to have a shuttle to the game, but it is nothing more than a small van. With about 30 people waiting to go to the game on a single day the wait can be quite lengthy. One morning I splurged for the breakfast buffet. It's $15 for no-taste eggs, good bacon and okay potatoes. They were out of waffles, so I settled for the pancakes. The coffee was not that good, but it was coffee. It was survival.
Finally after numerous requests to speak to management to honor our reserved rate and after printing numerous confirmations and e-mails, they did honor our rate. All in all it was okay, but I wouldn't recommend staying downtown unless you are there for business or you can actually walk to your destinations.

TIP: You can get free fruit in the lobby and free coffee on the second floor...as you are walking into the restaurant, it is on your extreme right.

  • Stayed September 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank cdrake3460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

25 reviews from our community

Traveler rating
    13
    8
    3
    1
    0
See reviews for
3
2
Solo
0
16
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Russian first
  • Any
English first
1 review
5 of 5 bubbles Reviewed September 24, 2013 via mobile

We found the hotel staff to be the friendliest staff that we have ever meet. Every staff member went out of there way to assist us and provide exceptional service. Rooms were clean and serviced daily. Meals downstairs were reasonably priced and good value. Excellent place to stay for a family of four and we would definitely stay here again.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Val4holiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monroe, Louisiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 13, 2013

I like this hotel because of luxurious comfort and also they have restaurant so no need to go outside for hot breakfast.
very curtious staff always ready to gudie me. I like their beds very comfortable. they also provide various size of pillows so you can choose whatever you like. They change my badsheets and pillow covers every day and also vacume my room on daily base thats good because i stay there for one week.
i highly recommended this hotel to my friends

Room Tip: rooms on the left side are quieter so avoid rooms on the front
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank michel p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canton, Massachusetts
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed August 29, 2013

I hadn't stayed there before. Check-in was easy. Bathroom was very small. The hot water in the sink wasn't working. The handle kept spinning around. I told the front desk and even as I checked out 3 days later, no one had come to fix it.

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Heidi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, North Carolina, United States
1 review
5 of 5 bubbles Reviewed July 30, 2013

All the staff was friendly and ready to help. I travel quite a bit and was pleasantly surprised by my experience here.

Break out star - Mandy(Concierge) sincerely wants your stay to be the best it can be. She consistently goes out of her way to make you are taken care of.

G.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Garrett D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana
1 review
5 of 5 bubbles Reviewed June 19, 2013

Hotel staff was very nice and accommodating. Rooms were large and the beds were comfortable.

Pool was large and hot tub was very comfortable.

Location was excellent as it was within 5 miles of the office we were visiting, and the opposite service road just under the overpass has a Target and many locations to Eat. I recommend Stone House, excellent atmosphere.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Will G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKELMERSDALE
Level Contributor
136 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed May 10, 2013

Stayed when on business. Good location for what i needed. Friendly staff very helpful. Nice bar area and restaurant was good enough for what i wanted. Breakfast is excellent.
Small pool area but noisy from the busy highway running close by.
Room was clean but maybe a little dated and darkish.

Room Tip: Upper floor to avoid noise
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank IAN B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza

Property: Crowne Plaza
Address: 7443 Cullen Blvd, Houston, TX 77051-1713
Location: United States > Texas > Texas Gulf Coast > Houston
Hotel Style:
Ranked #281 of 501 Hotels in Houston
Number of rooms: 259

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