We arrived at this hotel at 1230 am to check in. The employee checking us in was rude and didn't leave me feeling good about staying there. We drive to our room and there seems to be quite a few people just walking around in the parking lot. I wasn't getting a good feeling about the area but was extremely tired from driving so i just wanted to get to bed. We walk into our room and it was so disgusting i refused to put my stuff down. The floor was crusty, the tables sticky, the lock on the door was broken, the light was broken so it was very dim in the room, there was trash on the floor, and it smelled gross. We took our things back to the car and stood outside calling different hotels to try and find a room to stay in. I knew that the guy at the front desk wouldn't be able to do anything since he wasn't a manger so we went ahead and left.
We came back the next day to speak to the manager and this was the only redeeming quality this hotel has. When i told the manager my concerns he immediately apologized and gave us a full refund, including the night before. There was a sign saying the hotel was under new management and I got the idea that he knew there were problems and was in the process of trying to fix them.
So if you want to take a risk and stay here go ahead because the customer service by the manager was excellent.
- Official Description (provided by the hotel):
- The Hobby Airport Inn & Suites is located in the heart of Houston-TX on famous Airport Blvd. We strive to give you the best value combined with the best location. Hotel features an outdoor pool and all rooms include expanded cable TV and free Wi-Fi. Rooms at hotel are furnished with a microwave and a refrigerator. We are just one mile from the Hobby Airport and we provide free shuttle to airport. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotwire, Travelocity, Expedia, Orbitz, Hotels.com, TripOnline SA and HotelQuickly so you can book your Hobby Airport Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.