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“Great stay near Houston Intercontinental Airport”

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SpringHill Suites Houston Intercontinental Airport
Ranked #16 of 517 Hotels in Houston
Certificate of Excellence
Reviewed April 27, 2014

I was very favorably impressed with this overnight stop-over at the Spring Hill Suites at Houston Intercontinental Airport. The rooms were clean and well-appointed. The airport shuttle driver and the front desk reception staff member on arrival were very pleasant and thorough … which was very welcome after a long trip and an 11.30pm arrival. The breakfast buffet was fine. The airport shuttle runs on regular schedule through-out the day, and on demand through the night… which was very convenient. The airport terminals are maybe a 10-minute ride away. My room cost ~$130 all in, which I considered excellent value for the money. I would certainly stay here again

  • Stayed: April 2014, traveled on business
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1  Thank Katy_TX_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this reviewResponded April 30, 2014

Katy_TX_Traveler,
Thank you for your review and feedback of SpringHill Suites Houston Intercontinental Airport. I especially appreciate hearing that the level of cleanliness, service and convenience you experienced made a favorable impression. We're pleased to have had you as our guest and we hope you'll have an opportunity to visit us again. Thank you again for your review.

Kind regards,
Devin Frank, General Manager

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396 - 402 of 677 reviews

Reviewed April 26, 2014

This was one of the overall best hotel experiences that we have ever enjoyed. The service was more befitting a Four Seasons resort than an airport hotel.
Every member of the staff that we encountered went out of their way to not only do everything to make our stay enjoyable but did it with such a genuine smile that it was delightful.
Whoever is doing staff selection and training needs to open a school for other managers to learn how to make a travelers life as pleasant as possible.
Can't wait for an opportunity to stay there again.

  • Stayed: April 2014, traveled on business
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Thank tf403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this reviewResponded April 30, 2014

tf403,
We're thrilled to hear you enjoyed one of your best hotel experiences with us at SpringHill Suites Houston Intercontinental Airport. We appreciate you taking the time to share your experience and compliments regarding the excellent service delivered throughout your stay. It's wonderful to know you felt well taken care of by our staff and I look forward to commending our team on their sincere efforts in hospitality that had a such a positive impact. Please plan to visit us again soon. Thanks again.

Kind regards,
Devin Frank, General Manager

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Reviewed April 23, 2014

I normally wouldn't review a hotel which we only stayed at for a stopover, but this one wowed us! After a particularly long and frustrating wait through customs we arrived at the hotel both tired and hungry. There were four of us - my husband and 2 teen girls -so we all had different ideas as to how we'd unwind. The staff here were fantastic and accommodating! They got the girls food for their rooms and we had dinner/drinks in the hotel lounge. The bartender/manager there could be the poster for hospitality he was so good! The next morning (4:45 am) we were cheerily greeted by the front desk clerk and encouraged to take coffees, food and whatever we liked to the airport. He made my day! The shuttle driver also helpful and friendly. If ever in Houston for any kind of layover I will look forward to booking here!

  • Stayed: March 2014, traveled with family
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Thank BeAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this reviewResponded April 30, 2014

BeAlberta,
Thank you for taking the time to review our hotel. It's fantastic to hear all the ways we "wowed" you and your family, and it's great to know at the core of that success is our staff. We have a dedicated team of associates that continuously strive to provide a positive memorable guest experience and we will continue to push daily to find new ways to WOW our guests. We hope you'll visit us again soon at SpringHill Suites Houston Intercontinental Airport. Thank you for writing.

Kind regards,
Devin Frank, General Manager

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Reviewed April 21, 2014

We stayed there at two different nights oustandigly polite staff starting with the shuttle van drivers, receptionits and restaurant personnel. Spacious rooms we stayed 4 respectiv 6 in different room configurations, plenty of space. Clean rooms comfortable beds close to the airport.The breakfeast starts at 7 am but at 4 am they have coffee , youghurt and juice ready, thoughtful.
Two advices : if you arriving after 11 pm ( 23.00) the restaurant it's closed and the closest options are Jack in The Box and Taco Bell the last one had nothing to eat after 24.00 so you have to use the gas station, so eat at the airport or order food from the restaurant ( not to large selection but......) and you can take from the reception. I dont know if that is possible but worth a try.
....if you don't have a U.S. cellphone to reach the hotel ( at the airport the public phone it;s charging 7 U.S. $ for the first 4 minutes ) the shuttle van runs at the top and half of the hour and sometimes at full capacity so you have to wait another 0.5 hour. If you are a large group ( we were 6 at one time ) the4 people rushing to catch the van takes away the seats so you may be separeted from the group or seat 2 in one seat. I think the hotel needs somehow to keep track at nr. of tourists arriving or increase the runs in the critical times.

  • Stayed: April 2014, traveled with friends
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Thank A S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this reviewResponded April 25, 2014

A S,
We appreciate hearing from you and receiving your feedback. We're glad you enjoyed a comfortable stay and found our service, cleanliness, and spacious accommodations to meet your satisfaction. I apologize for any inconveniences you experienced with the late night food selection and shuttle service. We value your business and thank you for sharing comments on opportunities for improving our guest experience. We hope to see you again soon.

Kind regards,
Devin Frank, General Manager

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Reviewed April 18, 2014

We stayed here for just one night. The rooms are spacious and clean and the service is fantastic. It is a little noisy which is to be expected for an airport hotel. It is directly under the flight path of the runway that IAH usually uses for takeoffs, so if you're a light sleeper it would be worth asking for a room on the quiter side of the hotel.

Room Tip: If you're a light sleeper it would be worth asking for a room on the quiter side of the hotel.
See more room tips
  • Stayed: April 2014, traveled with family
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Thank AussieBlazers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this reviewResponded April 25, 2014

AussieBlazers,
Thank you for writing a review from your visit to SpringHill Suites Houston Intercontinental Airport. We’re glad our clean and spacious accommodations met your satisfaction, and the service you experienced was fantastic. We appreciate receiving your feedback and hope to see you again soon.

Kind regards,
Devin Frank, General Manager

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Reviewed April 15, 2014

We recently stayed prior to a cruise. Our cruise departure was delayed due to the oil spill in Galveston. The hotel staff was gracious about giving us a very late checkout and then allowing us to loiter in the lobby after that until we were finally allowed to go to the cruise terminal. We already thought the room and staff were wonderful but that just made it spectacular.

  • Stayed: March 2014, traveled with family
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Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this reviewResponded April 21, 2014

Stephanie S,
Thank you so much for your positive reflections from your time with us at SpringHill Suites Houston Intercontinental Airport. Nothing brings us greater satisfaction than praise regarding the warm hospitality delivered by our staff. We appreciate you choosing to stay with us prior to your cruise and we hope to welcome you back again soon. Thanks again.

Kind regards,
Devin Frank, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014 via mobile

Very clean and excellent breakfast. Shuttle services a plus called from baggage claim at the airport after 8 pm shuttle was there within 15 minutes. Would recommend this hotel. Excellent value 4 of us under $150.00

Stayed: April 2014, traveled with family
Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this reviewResponded April 21, 2014

George M,
Thank you for your review and recommendations of SpringHill Suites Houston Intercontinental Airport. It’s great to know the level of convenience and cleanliness you experienced made for an excellent stay. We hope to see you again soon. Thank you again for writing.

Sincerely,
Devin Frank, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Houston Intercontinental Airport

Address: 15840 John F Kennedy Blvd, Houston, TX 77032-2318
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Houston
#8 Business Hotel in Houston
#16 Family Hotel in Houston
#37 Best Value Hotel in Houston
Price Range: $107 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Houston Intercontinental Airport 3*
Number of rooms: 156
Official Description (provided by the hotel):
Welcome to SpringHill Suites by Marriott Houston Intercontinental Airport hotel, ideally located just a mile from the terminals at Houston Intercontinental Airport (IAH). Catch a breath of fresh air while on the road in our spacious suites with separate living, working and sleeping areas. Stay productive with free high speed internet, large work area and flat screen TV at this Houston hotel. Enjoy the convenience of a pantry area with mini-fridge and microwave. Start every day with a complimentary new breakfast buffet featuring hot and healthy items. Unwind at our lounge, outdoor pool or fitness center. See all that Houston has to offer at nearby Sam Houston Race Park, Deerbrook Mall, Market Square, SplashTown, Downtown Houston, Houston Zoo, The Galleria, Reliant Stadium, Toyota Center and more! Nearby companies include Halliburton, Exxon Mobil & Continental Airlines. Among Houston Intercontinental Airport hotels, the SpringHill Suites by Marriott stands above the rest! ... more   less 
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Also Known As:
Springhill Suites Houston Intercontinental Airport Hotel Houston

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