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“Great stay, even though it was short”

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SpringHill Suites Houston Intercontinental Airport
Ranked #16 of 517 Hotels in Houston
Certificate of Excellence
New York City, New York
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great stay, even though it was short”
Reviewed February 27, 2014

We stayed here for a few hours after arriving around midnight at the airport. The shuttle service was prompt and Terry at the front desk could not have been any nicer. He answered the phone, was so pleasant and welcoming and was even nicer in person. Even though we were exhausted from a long stressful day of travelling from the East Coast, he really gave us a good impression of the folks in Texas as this was our first visit. The free wifi actually worked and the breakfast was typical for a hotel freebie. I would definitely stay here again.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MMKN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, March 4, 2014
MMKN,
Thank you for sharing your experience at SpringHill Suites Houston Intercontinental. Terry will be thrilled to know that his warm hospitality added extra comfort to your stressful day of traveling and I look forward to passing along your kind comments. Please come see us again soon, and don't hesitate to stay a little longer! Thank you again for your great review.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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671 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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canada
Level 4 Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 22, 2014

We chose this hotel for a quick overnight layover and we are so glad we did. Shuttle pick up on tome and quick! We requested a quiet corner room , on a high floor away from road and that is what we got. Although not large, the rooms are well laid out, comfortable beds and bedding , and very clean. The front desk person was efficient and very helpful...even arranged for shuttle driver to take us to a pharmacy before it closed! Will look to book at Springhill again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank curlymb2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, February 26, 2014
curlymb2,
Thank you for taking the time to write a review from your stay with us at SpringHill Suites Houston Intercontinental Airport. We’re pleased to have had you as our guest for a quick overnight layover, and it’s great to know that our level of service, comfort, and convenience perfectly suited your needs. We hope you’ll visit us again soon. Thank you again for writing.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, South Carolina
1 review
Reviewed February 20, 2014

I decided to take my family here on a quick weekend getaway from Pennsylvania ...because we were tired of the snow. Once we arrived the hotel was clean...the staff was very friendly...breakfast was good...beds were comfy...a little lounge was available at night...and they even have a free shuttle to the airport...I would defiantly recommend and I would stay here again...Terry was amazing ...he went over and beyond to make sure everyone's stay was pleasant. The rooms were spacious and I love the toilet separate from the shower.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fenton215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, February 26, 2014
Fenton215,
Thank you for writing a review and sharing your recommendations of SpringHill Suites Houston Intercontinental Airport. We appreciate you choosing to stay with us for a weekend getaway from the snow, and we’re glad our excellent staff, comfortable accommodations, and variety of amenities made for such a pleasant experience. I look forward to sharing your kind comments with our team and I will make sure Terry receives a special commendation for his outstanding service. Please plan to visit us again in the future. Thank you again for writing.

Sincerely,
Devin Frank, General Manager
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Guatemala City, Guatemala, Guatemala
Level 4 Contributor
46 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 13, 2014

This was only a short stay for a business trip but I have to say I got much more than expected!! The rooms are big enough and really efficient in terms of: sufficient electrical outlets to charge devices, free internet that works really well, excellently designed 'separated' toilet and shower area, desk and work area - just great!

I had an early flight and did not expect to be able to have breakfast but by 6am everything was 100% ready. Full hot breakfast with many options is always a great way to start the day! My only remark, if any, would be to have 'normal' and not only disposable plates and cutlery but that seems like a small thing to comment on.

There is no restaurant 'per se' but there is a full service bar and full service breakfast.

You can hear some noise from the planes (well, this is an airport hotel) but that did not affect my sleep.

The free shuttle to / from the airport was also a great added perk.

I would definitely stay here again - I have tried many of the hotels around the Houston Intercontinental Airport and so far this is the best.

Room Tip: I had requested a non-smoking / high floor but I'm guessing most rooms are similar.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roukiat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, February 17, 2014
Roukiat,
We appreciate receiving feedback from your SpringHill Suites experience, and thank you for selecting our hotel for your business trip. It's fantastic to hear we exceeded your expectations in comfort and convenience. Your valuable comments regarding the disposable plates and cutlery during breakfast service is important to us and will certainly be taken into consideration for improving our guest experience. Please continue to make our hotel your number one choice at the Houston Intercontinental Airport. We hope to see you again soon!

Sincerely,
Devin Frank, General Manager
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Subang Jaya, Malaysia
Level 5 Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 30, 2014

odd hour arrival to Houston airport. I called up the hotel and front desk agent terry was there to help me on the exact location to wait for the shuttle van. The pick up from the airport to the hotel was fast. the room was clean and comfortable .this is what i need after a straight 26 hours flight. Breakfast was simple but acceptable to me.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LTym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, February 3, 2014
LTym,
We appreciate you choosing SpringHill Suites Houston Intercontinental Airport during your travels. It's great to hear that Terry's efficient service, combined with our clean accommodations, made for a comfortable stay after a long flight. Please plan to visit us the next time you travel to Houston. Thank you again for writing.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagle, Colorado
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 28, 2014 via mobile

We had a quick layover in Houston and our plan landed two hours late at 12:30 AM. Called the hotel and , Terry, the front desk agent answered the phone with such a friendly welcoming tone. The van was immediately there to whisk us to the hotel for our stay. Everyone at this hotel was so nice, the room spacious and comfortable and most importantly the customer service ws outstanding. Would definitely stay here again and recommend it.

Stayed January 2014, traveled as a couple
Helpful?
Thank rutgersdouglass73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, January 30, 2014
rutgersdouglass73,
Thank you for sharing your feedback and recommendations of SpringHill Suites Houston Intercontinental Airport. It's wonderful to receive your kind comments regarding our comfortable accommodations, but more importantly, our staff. We have a special team of associates that make sincere hospitality their priority. I look forward to sharing your compliments with Terry and our staff. Thank you again for writing. Please plan to visit us again in the future.

Sincerely,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 27, 2014

We stayed at the hotel on 2 occasions over the Christmas and New Year period when we
were connecting through the airport. After a 2.5hrs wait at immigration we were tired, fed up and hungry. After jumping a taxi from the airport ($12- small price to pay with a toddler in tow) we arrived to be greeted with a great smile and friendly staff. The cot was already in the room and we loved the new feel to the place. the rooms were much bigger than expected - with a separate toilet and shower room. Enough space for us to not worry watching TV with a toddler in bed.
We were even more impressed that there was English Premiership Football on the TV! The staff arranged for menus to get a take out and we tucked into a Chinese takeaway in the bar area at reception. We wanted a clean, child friendly place to stay and this delivered.
I wouldnt hesitate to come back and stay at the hotel and am now looking up other Springhill properties to stay.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UKTraveller2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, January 30, 2014
UKTraveller2009,
Thank you for selecting SpringHill Suites Houston Intercontinental Airport during your holiday travels. We're pleased to know our staff's excellence in service added comfort to your stay after a long day of traveling, and our spacious accommodations exceeded your expectations. We hope you'll have an opportunity to visit us again soon. Thank you again for your review.

Sincerely,
Devin Frank, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Houston Intercontinental Airport

Property: SpringHill Suites Houston Intercontinental Airport
Address: 15840 John F Kennedy Blvd, Houston, TX 77032-2318
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Houston
#8 Business Hotel in Houston
#16 Family Hotel in Houston
#48 Best Value Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Houston Intercontinental Airport 3*
Number of rooms: 156
Official Description (provided by the hotel):
Welcome to SpringHill Suites by Marriott Houston Intercontinental Airport hotel, ideally located just a mile from the terminals at Houston Intercontinental Airport (IAH). Catch a breath of fresh air while on the road in our spacious suites with separate living, working and sleeping areas. Stay productive with free high speed internet, large work area and flat screen TV at this Houston hotel. Enjoy the convenience of a pantry area with mini-fridge and microwave. Start every day with a complimentary new breakfast buffet featuring hot and healthy items. Unwind at our lounge, outdoor pool or fitness center. See all that Houston has to offer at nearby Sam Houston Race Park, Deerbrook Mall, Market Square, SplashTown, Downtown Houston, Houston Zoo, The Galleria, Reliant Stadium, Toyota Center and more! Nearby companies include Halliburton, Exxon Mobil & Continental Airlines. Among Houston Intercontinental Airport hotels, the SpringHill Suites by Marriott stands above the rest! ... more   less 
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Also Known As:
Springhill Suites Houston Intercontinental Airport Hotel Houston

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