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SpringHill Suites Houston Intercontinental Airport
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Reviews (708)
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All reviewsseparate toiletoperations manageran early flightbetween flightsnext morningintercontinental airportthe shuttle driverrental carsitting areafree breakfastfree shuttlewould definitely stay here againan overnight staydesk staffbusiness travelerroom was largelate check
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Reviewed December 24, 2013

4 stars and special shout-out to the front desk team: they are all high energy, friendly, chatty, pleasant and with a sense of humor.

3 stars for the property - 60s-70s décor with modern interpretation, as is currently popular and standardized throughout all Spring Hill Suites properties; but the stark geometrical lines of the room décor leave me indifferent to the surroundings. The design scheme of the guest chambers would interpret nicely with a higher quality furnishings: but the budget version just leaves something lacking.

The mattress comfort is just average, the pillows are lumpy, no matter how many I tried, the blanket is flimsy - I was somewhat chilled after a very long day, and had to put another layer on, as the blanket just wasn't warm enough.

LADIES - check for the hair dryer: mine was missing, and I discovered that after the shower, checking all drawers and hooks in the entire room. Housekeeping did bring one up, but precious morning time was lost, getting ready for customer meetings.

I was in a top floor room - and there was a constant hum of a motor literally reverberating in the walls, and, unfortunately, resonating in my head as I laid down on the pillow. It must have been the HVAC equipment on the roof: this was very frustrating, as I always ask for a "quiet room": so if you are looking for the same, do not stay on the 6th floor of this hotel.

On a positive note - this property has a full small bar in the lobby, with a very pleasant bartender: if you need to unwind after a long day and have no means of getting to any outside restaurants, you are not limited to the beer selections from the convenience shop in the lobby.

  • Stayed: June 2013, traveled on business
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Thank FRWL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this reviewResponded December 27, 2013

FRWL,
Thank you for taking the time to share feedback from your stay with us at SpringHill Suites Houston Intercontinental Airport. We always appreciate hearing from our guests on both positive feedback and opportunities for improving our guest experience. We apologize for the areas we fell short of exceeding your expectations. I assure you we will take your comments into consideration for making improvements. I'm pleased to hear our front desk team provided excellent service during your stay and I look forward to sharing your compliments. We hope to welcome you back again soon. Thank you again.

Sincerely,
Devin Frank, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2013

We planned a 1 night stay before getting on a cruise ship. The room was large. Hotel was clean. Breakfast was good and included hot options.
The hotel really shone when our cruise was delayed. They booked us for an additional night in the same room at a good price (i.e. didn't take advantage of our situation). When the cruise unexpectedly did leave on the original day at the last minute, the hotel refunded our money for the second unused night and allowed us to do a late check out. While we hung out in the lobby for our shuttle, they allowed us to use their kitchen to heat up some meals.
They were great. They have a new fan. We will use them in the future!

  • Stayed: December 2013, traveled with family
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Thank JuneauLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this reviewResponded December 27, 2013

JuneauLady,
Thank you for choosing SpringHill Suites Intercontinental Airport before your cruise, and for writing a review about your stay. It's great to hear that our staff's excellence in service and flexibility to accommodate your requests exceeded your expectations. We hope you had a great time on your cruise and look forward to welcoming you back as our guest in the future. Thank you again for writing.

Sincerely,
Devin Frank, General Manager

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Reviewed December 20, 2013

Thsi is definitely a nice place to stay when you have a layover. Close to the airport, big rooms, comfy beds. Hotel staff were very warm and friendly in that way that only Texans are. Very clean rooms, modern, nice design. Would not hesitate to stay here again.

Also, I was the guest of the day. That was a nice touch after a long day of travel.

  • Stayed: November 2013, traveled with friends
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Thank robinet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this reviewResponded December 25, 2013

robinet,
We appreciate you choosing SpringHill Suites Houston Intercontinental Airport, and thank you for writing a review. We're pleased to know our staff's warm hospitality made for an enjoyable stay, and you found our clean, spacious, and comfortable accommodations well suited for your travels. We hope to welcome you back again soon. Thanks again.

Sincerely,
Devin Frank, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013 via mobile

My hubby and I spent a night in this facility, very cute, neat and welcoming. The rooms are beautiful and well decorated! The free breakfast is very good.
The personnel is wonderful.
A special thank you to Mr Terry Taylor, a gentle, caring and happy man that can brighten any day and make you feel you are very sad to leave.
All together it shows that the company behind is a great one, Marriott to be precise!
We'll be back!

  • Stayed: December 2013
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Thank Tinadifra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this reviewResponded December 25, 2013

Tinadifra,
Thank you for taking a moment to write a review from your stay with us at SpringHill Suites Houston Intercontinental Airport. We appreciate your business and kind comments regarding our accommodations and amenities, but most importantly, our staff. Our team makes sincere hospitality their priority. I will be certain to recognize Mr. Terry Taylor with a special commendation for his outstanding service. We look forward to your return visit and thank you again for writing.

Sincerely,
Devin Frank, General Manager

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Reviewed December 17, 2013

I especially liked the contemporary décor. Clean and quiet. Near the airport. The breakfast offerings were as good as most self-serve free breakfasts. The desk in the room was functional and visually separated from the bed.

  • Stayed: December 2013, traveled as a couple
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Thank frank2176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Intercontinental Airport, responded to this reviewResponded December 25, 2013

frank2176,
We're happy to hear from you, and we're glad you enjoyed your stay with us at SpringHill Suites Houston Intercontinental Airport. We hope you'll have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Devin Frank, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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