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“Very Nice Hotel”

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SpringHill Suites Houston Intercontinental Airport
Ranked #14 of 504 Hotels in Houston
Certificate of Excellence
Jackson, Mississippi
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Very Nice Hotel”
5 of 5 bubbles Reviewed February 8, 2012

I actually visited this hotel June 2010 but forgot to write a review on it. This hotel surpassed my expectations. The staff was extremely nice and accommodating. The lobby area was nice and welcoming. The rooms were different from what I was expecting. It was so modern. I took a few photos to add. Not many shots as I was rushing. I love Marriott hotels.

  • Stayed June 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ms_Easy_Sailing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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639 reviews from our community

Traveler rating
    422
    173
    30
    5
    9
See reviews for
179
137
59
180
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
El Dorado Hills, California
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed February 7, 2012

Stayed here after flying into IAH (Bush Intercontinental Airport-Houston, TX) for a cruise out of Galveston and after the cruise before flying out. Shuttle picked us up quickly. Desk staff were friendly, personable, helful with suggestions for restaurants and professional. Rooms were extremely clean, probably the best we have seen recently. The rooms were large, very modern and equipped with a small fridge, microwave & flat screen TV. The hotel was quiet but we could hear flights departing early in the morning due to proximity to IAH. We would stay here again when flying in and out of Houston.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 5, 2012

My mother and I found ourselves needing a place to stay near the airport after our ship docked late in Galveston and we missed our flight. This hotel and the people who run it are wonderful. The driver promptly picked us up, waited for us to check in, then escorted us to our room. After a tiring day, it was much appreciated. The rooms are clean and modern. We had a flat screen tv, internet, very comfortable beds, and two bathrooms (one with walk-in shower and multiple jets). Dinner is available (simple, but good) and breakfast is complimentary. There also is a full bar. We almost wished we could stay longer and have more time to enjoy the room.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TulsaTraveler13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
99 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed January 23, 2012

Stayed here for one night on a quick layover at the Houston airport and it was perfect! Very affordable, but the property is new, modern, clean and spacious. Would definitely stay here again on a layover:

Positives
-Clean, modern property
-Spacious rooms
-Free shuttle pick-up/drop-off (just call the hotel when you land)

Negatives:
-The shuttle pick-up at 11 p.m. was a long wait, and then the driver kept doing repeat rounds around the airport to pick-up more people. I know he wanted to get everyone, but total the wait and then time in the shuttle was almost an hour. Had we known that, we would have taken a cheap cab the the hotel - we needed sleep!

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveltrotter50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, January 26, 2012
Thank you Moviechic8 for your review and recommendation! We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments. My apologies for the issue with the shuttle, thanks for bringing it to our attention. We look forward to seeing you again!

Yours truly,
Devin Frank, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Pleasant, Wisconsin
Level Contributor
197 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed January 22, 2012

Stayed here in order to be able to make it to the airport for a 7:00 AM flight. The room was not only spotless, it was decorated in a manor that made it feel welcoming. Even though our room faced the airport noise was not a problem. I would stay here again in a heartbeat. The staff in this hotel know the meaning of service.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, January 26, 2012
Thanks so much Hourglassman for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. We look forward to seeing you next time you’re in Houston!

All the best,
Devin Frank, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed January 11, 2012

Stayed here for one night on New Years Eve the night before we took a cruise out of Galveston. We were promptly picked up from the airport by a friendly driver. The hotel is minutes away from the airport so we arrived to the hotel really fast.

Check in was a breeze! We had called from the airport to find out where to catch the shuttle so when we got to the hotel, the awesome front desk person already had our keys ready! We really liked the room, which was extremely clean and spacious. I loved the color scheme and modern decor in the hotel. Seemed a little high end for a "Springhill" chain hotel. I was pleasantly surprised.

We ate in the restaurant/bar downstairs and although it was basically "fast food", it was really good. The bartender was really friendly and we enjoyed chatting with him while watching a football game over a couple of beers.

I used the clean and quiet gym in the morning. Had it all to myself! The breakfast was great. The breakfast attendant was so friendly. We took the shuttle back to the airport to catch our cruise bus. Again, another very friendly driver. All in all, for the money, location, cleanliness and amazing staff, I give this hotel a huge thumbs up!!!

Room Tip: We chose an upper floor. Extremely quiet.
See more room tips
  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stepanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed January 7, 2012

We had to make very short notice plane and hotel reservations due to visit a seriously ill family member. Unfortunately the airline canceled our flight three hours before take-off with no explanation. Spent the next three hours on hold between the airline and travel package provider and trying to secure a new flight out.

Was told by the airline that there would be nothing until the next day so we had to cancel the trip. Spent most of the next morning attempting to secure refunds and Marriott according to travel package provider said we still had to pay the hotel fare. The reservation policy was never explained as to why we weren't entitled to a refund, just that it was company policy not to refund customers due to a flight being canceled.

Stayed December 2011, traveled with family
Helpful?
1 Thank 42Holmes89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at SpringHill Suites Houston Intercontinental Airport, responded to this review, January 27, 2012
Dear Holmes89,

Thank you for bringing this matter to my attention and I can appreciate your frustration. However, the package you are referring to is not one through Marriott. All of our packages are refundable. I regret that I cannot be of further assistance, please contact your original travel package provider for additional information.

Sincerely,
Devin Frank, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Houston Intercontinental Airport

Property: SpringHill Suites Houston Intercontinental Airport
Address: 15840 John F Kennedy Blvd, Houston, TX 77032-2318
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Houston
#8 Business Hotel in Houston
#16 Family Hotel in Houston
#44 Best Value Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Houston Intercontinental Airport 3*
Number of rooms: 156
Official Description (provided by the hotel):
Welcome to SpringHill Suites by Marriott Houston Intercontinental Airport hotel, ideally located just a mile from the terminals at Houston Intercontinental Airport (IAH). Catch a breath of fresh air while on the road in our spacious suites with separate living, working and sleeping areas. Stay productive with free high speed internet, large work area and flat screen TV at this Houston hotel. Enjoy the convenience of a pantry area with mini-fridge and microwave. Start every day with a complimentary new breakfast buffet featuring hot and healthy items. Unwind at our lounge, outdoor pool or fitness center. See all that Houston has to offer at nearby Sam Houston Race Park, Deerbrook Mall, Market Square, SplashTown, Downtown Houston, Houston Zoo, The Galleria, Reliant Stadium, Toyota Center and more! Nearby companies include Halliburton, Exxon Mobil & Continental Airlines. Among Houston Intercontinental Airport hotels, the SpringHill Suites by Marriott stands above the rest! ... more   less 
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Also Known As:
Springhill Suites Houston Intercontinental Airport Hotel Houston

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