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Crystal W
Lumberton

Awful service!!!

1.0 of 5 bubblesReviewed Feb 22, 2016via mobile
My fiance and i reserved a room for friday and saturday night and something came up and were not able to go. Knowing the room is non refundable we called and asked if our friends could take over the room instead and the guy was very rude and even hung up the phone on us. I tried calling back today to see if they could switch the room and 5 times theu didnt answer and the hung up on me without answering the phone. Terrible service and i wouldnt advise anyone staying here!!
Date of stay: February 2016
Trip type: Traveled as a couple
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5 - 7 of 7 reviews
Reviewed November 9, 2015

I read so many reviews that i was afraid to stay here. My fears were unwarranted. the general manager was very nice as well as rest of the staff. My room was very clean, crisp white sheets nice pillows,wifi, big flat screen TV that unfortunately did have a couple surprising porn channels to skip over, a refrigerator and microwave that helped cut the costs of my visit to MD Anderson, which was very,very easy to get to from this location without using the crazy interstate..Also there was not any crazy night time traffic that i had read about coming and going all hours of the night. Im on here now booking another stay for one of many more trips to MD Anderson. for this budget range very nice place.

Date of stay: October 2015
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
6  Thank teresa b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 11, 2012

Approx. 10min from Reliant Stadium, little family owned motel tucked in pocket around industrial business area. Clean, cool, no restaurants nearby or coffee furnished. Recently refurbished. Would recommend for reasonable rates, w/in reasonable driving distance from downtown Houston area. Clean little motel, friendly owners.(No spa was available/couldnt remove rating below w/o starting all over)

Room tip: Only saw the one room. Mine was on end. Owners were trying to get me to go upstairs, but not sure if because there were more available upstairs w/king beds or if rooms were larger, but I stayed in only avail. King downstairs that they had available.
Date of stay: February 2012
  • Trip type: Traveled solo
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6  Thank DOTTIEmae5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.