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Reviews (1,334)
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All reviewsyolanda johnsonenergy corridorevening receptionkaty freewaygreat hotelcorner suitecovered parkingcomplimentary breakfastindoor poolliving areathe entire staffexcellent staygreat customer servicebusiness tripaccommodationsgarageroomy
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147 - 152 of 1,334 reviews
Reviewed September 24, 2017

My daughter and I had an excellent experience at this location, the staff was very friendly! Yolanda was just wonderful very pleasant and helpful! She went above and beyond to accommodate us with anything we needed, from directions to various place to how to the nearest gas station.

  • Stayed: September 2017, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Velincia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2017

I will strongly recommend this facility to anybody looking for a nice, clean, respective but comfortable place to say away from home The facility was clean and the room odor was not offensive. The bed was fairly comfortable

  • Stayed: September 2017, traveled solo
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Review collected in partnership with Embassy Suites Hotels
Thank 26ikeu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2017

My daughters and I recently found solace at the Embassy Suites when our home became uninhabitable during Hurricane Harvey. The staff, the room, the comfort, the food - everything was beyond our expectations. Very pleased with all services and accommodations and highly recommend to anyone for business or pleasure. Excellent stay.

  • Stayed: September 2017, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Kimberly E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2017

The restaurant served great options for food and used fresh food and was delicious for any restaurant..not 'just for a hotel restaurant'. The extra price for convenience was worth it. The staff was very courteous and diligent in their efforts to exceed expectations, but didn't overkill their efforts with obsequiousness. I look forward to a future stay at this location.

  • Stayed: September 2017, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank 220judg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2017

The rates at this hotel are to high for the quality and the service that they give out. For 225.00 a night I expected my room to be completely clean and just overall a better quality. The food at cocktail hour was horrible and had flies all over it and the breakfast staff did not understand English or at least they act like they did not.

  • Stayed: September 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
1  Thank Scheletha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Talha S, General Manager at Embassy Suites by Hilton Houston - Energy Corridor, responded to this reviewResponded November 1, 2017

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience for all our guests. I apologize that your room didn't clean as expected. As far as the food is concerned i'm actually surprised to read your comments. This is not who we are and our guests have never complained about the food or flies on them, which we don't have. We take health and safety very seriously and would never allow such compromise. I assure you that we do our best to give our guests the great hotel experience that so many have grown fond of.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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