I had to stay here for business reasons and I was very frustrated with my stay. Very inconsistent housekeeping. Bed sheets has stains on them constantly. I reported this to management, and had my sheets changed several times before I had sheets that were stainless. A coworker of mine had used towels in their room that contained several different bodily fluids. So gross! Another coworker had some of their personal items thrown out by housekeeping. Very unprofessional. When I first got to my room, there were food stains on the desk and the door handle was sticky. Even though housekeeping came and cleaned them quickly, rooms should not be left like this for newcomers.
I had such consistently bad experience, primarily with the bed sheets, that the housekeeping manager offered to oversee the house keeping every day it was done. The housekeeping manager was very nice and did their best to make me feel comfortable, but I wish that it didn't have to come to that.
I also had to ask for my room to be vacuumed, as there was obviously things on the floor from a previous customer (shirt tags, fluff from clothes). Also found that food was overpriced and not great (not horrible, just not worth the cost) from the kitchen.
This hotel is a preferred hotel with my company and I will be reporting these incidences to my company, and not recommend it to fellow employees.
- Official Description (provided by the hotel):
- Embassy Suites Houston – Energy Corridor hotel, just 35 minutes from Houston Bush Intercontinental Airport and Houston Hobby Airport. Located in the ‘Energy Corridor,’ this all-suite Houston Energy Corridor hotel is 15 minutes from downtown, the George R. Brown Convention Center and the Galleria. Our friendly, multi-lingual staff will ensure your stay is a memorable one. Ride our complimentary shuttle to destinations within a five-mile radius of the hotel, including local corporations like Shell, BP and ExxonMobil.Enjoy daily the complimentary cooked-to-order breakfast with buffet and the complimentary Evening Reception*. Dine in our Oasis Restaurant and Lounge and sip coffee from the Starbucks® Coffee Bar in the lobby.*Service of alcohol subject to state and local laws. Must be of legal drinking age. ... more less
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- Also Known As:
- Embassy Suites Houston - Energy Corridor Hotel Houston