We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent stay overall”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Embassy Suites by Hilton Houston - Energy Corridor
Ranked #20 of 518 Hotels in Houston
Certificate of Excellence
Reviewed July 15, 2013

My family and I stayed here for 4 nights during the 4th of July long weekend. I am glad we picked this hote. The suite was clean and very spacious. The beds are verycomfortable. And the kids enjoyed the complementary breakfast. Higly recommend and would defenetly stay here again if I visit Houston.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Mounir F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (1,217)
Traveler rating
Traveler type
Time of year
Language

1,031 - 1,037 of 1,217 reviews

Reviewed July 11, 2013

We (family of 5) arrived around 10pm after getting lost and sitting in Galveston traffic to get here, which was not their fault of course, but I immediately asked about food for my hungry family and was told "room service is open all night!" Got settled in and called the extension she wrote on my card and no one answered! After trying several times and letting the phone ring for 2-3 mins each time, I called the front desk and she transferred me to the ext. More ringing! After a few more tries she came back to the line to inform me that room service had indeed closed @ 10:30! I had been trying to call them for at least 10 of those minutes. (sigh) After calling around (using my trusty trip advisor app) out into the night (VERY DISAPPOINTED) I went for mcdonalds...YUCK

The next morning I started with a clean slate. Went down for breakfast and brought up cereal, milk, and yogurt for my older sister and youngest daughter. After doing some research when my sister and daughter became suddenly ill, I noticed that most 3 milk cartons were dated July 5th and 2 were dated July 17th?!? That's quite a gap! This wouldn't have been a problem under normal circumstances, but when we smelled the cartons, THEY SMELLED SOUR so they had to have been sitting out, old, or been lukewarm and went bad! My family drank that milk! I called downstairs to let them know and asked for ginger ale for their upset stomachs. At least 20-25 minutes passed and finally someone comes up with a sprite! As long as it took I thought they went out to buy a case of ginger ale!

Another upsetting experience with the chain, but I have to say the sleep was good, room was clean, and location was quiet for us, but staff was not knowledgeable of their room service time and that created some anxiety and frustration with it being so late at night and I was unfamiliar with the area. Staff seemed nice but the chef needs to smile and at least act like he enjoys his job. Also, THEY WILL SERVE YOU OLD FOOD SO BE CAREFUL! Check your dates trip advisors!

P.S. what other reviews say about the pancakes is true. They are store bought, frozen, and probably microwaved and put in the chafing dish. They come out rubbery and tasteless. Other locations I have stayed with offer fresh pancakes and this one should too.

Room Tip: I prefer a lower floor AWAY from the elevator
See more room tips
Stayed: July 2013, traveled with family
Thank jamestm1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Manager at Embassy Suites by Hilton Houston - Energy Corridor, responded to this reviewResponded November 21, 2014

We apologize for the lack of service and amenities you received at our hotel. Guest satisfaction and comfort are our highest priorities and we apologize that you did not see that. We are addressing the issues you mentioned with our food and beverage staff and we hope the next time you're in the area you would consider staying with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2013

Best hotel and staff I have ever encountered. With all my travels worldwide this hotel stands in line with the Kempinski Brand of Hotels!!! Every occasion that I have stayed here I feel very welcome by the staff!!!

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Bobby K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013

We recently stayed at the Embassy Suites in Houston, TX. Our visit was awesome. Since we were in town to pick up our new puppy, we knew we would have wait time. Have a suite style room was perfect. Staff was outstanding, and the facilities were also outstanding.

  • Stayed: July 2013, traveled as a couple
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Laurie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2013

Generally good experience. Had issues with internet connectivity though. Very beautiful double room suites. Comfortable and sophisticated. The complimentary breakfast ws nice to have, also enjoyed the social evenings at the hotel lobby - drinks, snacks and all. Would recommend the hotel to any one coming over on business trip to Houston. Well-sited in the heart of the Houston Energy Corridor. Cheerful and diligent hotel staff too, always available to sort out any issues.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Udechukwu N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013

I would love to return to this hotel with my husband only.Staff very kind. Only I did not like the hovering of management while there w/fam. reunion. we were not loud or acting badly. We notice them staring at us whispering. This includes breakfast and evening snack time. This is why I would like to experence w/my husband only.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Janice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2013

I love this place! I would probably stay here every time we come to Houston!! They actually found my wife.daughter's clothing and kept it for over a month. They returned the clothing during our next stay. THAT'S CUSTOMER SERVICE!! Several hotel chains NEED to take classes at this hotel, because this location GETS IT!

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Derick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Houston hotels
Show Prices
Show Prices
Show Prices
Downtown
Embassy Suites by Hilton Houston Downtown
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Houston - Energy Corridor? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Houston - Energy Corridor

Address: 11730 Katy Fwy, Houston, TX 77079-1298
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Houston
#3 Business Hotel in Houston
#11 Romantic Hotel in Houston
Price Range: $117 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Houston - Energy Corridor 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Embassy Suites Houston – Energy Corridor hotel, just 35 minutes from Houston Bush Intercontinental Airport and Houston Hobby Airport. Located in the ‘Energy Corridor,’ this all-suite Houston Energy Corridor hotel is 15 minutes from downtown, the George R. Brown Convention Center and the Galleria. Our friendly, multi-lingual staff will ensure your stay is a memorable one. Ride our complimentary shuttle to destinations within a five-mile radius of the hotel, including local corporations like Shell, BP and ExxonMobil.Enjoy daily the complimentary cooked-to-order breakfast with buffet and the complimentary Evening Reception*. Dine in our Oasis Restaurant and Lounge and sip coffee from the Starbucks® Coffee Bar in the lobby.*Service of alcohol subject to state and local laws. Must be of legal drinking age. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Hotels.com, Expedia, Booking.com, Travelocity, Hotwire, Orbitz, Cheap Tickets, HotelQuickly, Cancelon, getaroom.com and TripOnline SA so you can book your Embassy Suites by Hilton Houston - Energy Corridor reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Houston - Energy Corridor Hotel Houston

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing