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“Turned my frown upside down”

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Embassy Suites by Hilton Houston - Energy Corridor
Ranked #18 of 517 Hotels in Houston
Certificate of Excellence
Madison, Wisconsin
Level 3 Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Turned my frown upside down”
Reviewed March 19, 2013 via mobile

Well I absolutely love Embassy Suites so when I travel from state to state they are always my 1st pick. Due to the fact the rates are higher for stays that start on Wednesday I ended up staying here thur-Monday & making this my 2nd hotel while in Texas.. Ok let's start with the Cons..
I had 3 different rooms within a 24 hour period. Room 1 was not 100% clean, didn't like the stains on the sheet which I thought was blood but was later told it was rust, lights weren't working, phone wasn't working & bed was uncomfortable so I called downstairs & they immediately moved me to a lower floor.. Well I was happy at 1st so I finally went to sleep & woke up about 2a for the bathroom & I saw 1 ant well there always 2 things to remember #1 there is never just 1 & #2 it's warm there so maybe it was that time of the year where they try & invade anyway I killed it & went back to bed. So when I woke up around 8 to take a shower I noticed another then another then more ants in the stand alone shower at this point I'm like let me call downstairs so again they apologized & sent maintenance up right away so he could see for himself which he did & gave me room #3!! Room 3 was great it was on floor 8.. It was Clean & before I brought my stuff in the front desk had him check for lights, bugs & he did he also changed my cordless phone battery & was just great all around. Maintenance said they have a company that makes sure there are no insect problems & i believe him & he said they would call right away. now Pros... Near I-10, free covered parking, free buffet breakfast was great with made to order omelets, bacon, sausage, eggs, French toast, regular toast , pancakes, juice muffins, fruit , yogurt you name it they have it!!
Also room 3 was great, nice bed, 2 flat screens, beautiful bathroom, table with 4 chairs, living room was nice, microwave/mini fridge! They have manager reception daily with chips, dip,fruit & some alcoholic beverages,they have workout room, business center, laundry room, pool, lobby was clean & customer service was great! Sooooo even tho it took 3 times I can say it is a place that I would stay again if ever in Texas!!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msbrebre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,163 reviews from our community

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Rating summary
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  • Value
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Traveler tips help you choose the right room.   Room tips (168)
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English first
Calgary, Canada
Level 6 Contributor
388 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
Reviewed March 16, 2013

I am not a fan of staying far from where the action is, but I needed to stay in this area for work. That being said, my experience at this hotel was excellent. The staff are friendly and go above and beyond to make your travel enjoyable. Some of my favourite perks... Free shuttle service within five miles of the hotel. This runs 24 hours and is the perfect way to get around. Don't forget a small gratuity for the driver--it is not mandatory, but is much appreciated. There is a happy hour each evening with snacks and free beer and wine in the lobby and restaurant area--very nice. The breakfast buffet has a lot of variety and is included depending on the room package you book. There are some cool shops and restaurants nearby in an area called City Center (within the shuttle radius)--on Friday night there was a free outdoor concert in the main courtyard. The only con about this hotel is the distance from the downtown which makes it hard to see some of the tourist attractions. I will stay here again and would like to thank the staff for their kind hospitality.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheVeggieNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level 5 Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 13, 2013

Very nice hotel and a great bargain for the pice! Now, I'm not accustomed to staying at "5-Star" properties for most of my business or leisure travels. Typically, I prefer places like Comfort Suites, Hampton Inns, Hyatt Place, etc... However, in my honest opinion, this place not only surpasses those, but any 5-Star as far as I'm concerned. The employees were always great; friendly, willing to help, and provided any necessities when asked. The girl who check me in (I forget her name, but I remember she said she was 'Filipino' - very nice lady); gave my daughter a special "treat" when she found out it was her birthday! The breakfast is just overwhelming with variety & selection of foods! "Happy Hour" is great too; has complimentary well liquors, draft beer or red/white wine, plus some snacks to much on. Gym is nice with state-of-the-art exercise equipment & free weights too. Kids loved the pool, it was indoors & heated, so great for swimming in March! The room was fantastic too! We were upgraded to a "Premier Suite", which is basically a Corner Suite. However, the living room was huge! Wet bar w/ mini fridge, big ol' sleeper sofa sectional courch, dining table (could seat about 6), nice work desk, ~42" LCD TV, very nice bathroom, great beds, and floor to ceiling windows in the bedroom. Decor was overall "modern", with a newly updated look.

All-in-all, a fantastic say... If I'm in Houston again, this will be THE place to stay for me!

Room Tip: Go for the "Premier Suite". It's a Corner Room, but it's about twice as big as a s...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tke_303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derby, kansas
Level 6 Contributor
113 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 7, 2013

Stayed here last weekend for a Jewelry Retreat. Very nice clean suite (Sitting room with tv- bar area with fridge and sink- Full bath with large shower and separate bedroom. Very nice, Very comfortable. I am Gluten Free so food was a bit of challenge but the Kitchen staff was very helpful about what I could and could not eat. Never went hungry. The cook to order breakfast and buffet was better than most hotels. I rode a shuttle in and out so never drove so can't speak to that but the hotel does have a shuttle for within 5 miles which is always nice.
Two Tips- Get a room on the back, I was on the front and highway is close I just turned fan on and it helped. Enjoy Manager reception if you can, Dinner at restaurant can be pricey.

Room Tip: Ask for room on back to help with noise.
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lcbannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
146 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 7, 2013

This is a lovely hotel. Very comfortable. Had a significant problem--- when I arrived with a confirmed reservation, they informed me they had no rooms!!! So, at nearly 1am, they sent me off to another hotel where the night manager was not even sure there was space. No apology from the manager, nothing. This is certainly not the kind of treatment you expect from a hotel in the Hilton family where service and hospitality is supposedly a priority. I did return there for the 2ns nite of my stay and aside from the middle of the night disaster with the reservation, it is a nice property.

Room Tip: Ask for a corner room
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  • Stayed March 2013, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank LuckyTraveler18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level 4 Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 6, 2013

Since our daughters bday is in Feb and usually cold, she wanted a slumber party at a hotel so the girls could swim... We booked 2 rooms side by side, the rooms were HUGE.. plenty of room for 6 girls and 3 adults.. The "happy hour" was great, and the girls got snacks and the bartender made them shirley temples.. They were in the indoor swimming pool for hours! Breakfast was awesome with everything you can imgaine.. Employees were very kind considering we called 2 times for extra towels. Everyone was kind, and helpful.. Recommend this to anyone visiting Houston or just to have a stay cation.. well worth it! :)

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 23, 2013

The rooms are great and all the staff remembered me by name after my second stay. Great people. The breakfast buffet is always good and plenty to eat. I use the gym and there is good modern and clean equipment. The shuttle service takes you anywhere in 5 miles and will come back to pick you up. A must if you enjoy Texas size drinks while out on the town.

Megan at the bar makes the place. If she ever leaves ill start trying other hotels to compare.

Stayed February 2013, traveled on business
Helpful?
Thank Jay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Houston - Energy Corridor

Property: Embassy Suites by Hilton Houston - Energy Corridor
Address: 11730 Katy Fwy, Houston, TX 77079-1298
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Houston
#3 Business Hotel in Houston
#11 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Houston - Energy Corridor 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Embassy Suites Houston – Energy Corridor hotel, just 35 minutes from Houston Bush Intercontinental Airport and Houston Hobby Airport. Located in the ‘Energy Corridor,’ this all-suite Houston Energy Corridor hotel is 15 minutes from downtown, the George R. Brown Convention Center and the Galleria. Our friendly, multi-lingual staff will ensure your stay is a memorable one. Ride our complimentary shuttle to destinations within a five-mile radius of the hotel, including local corporations like Shell, BP and ExxonMobil.Enjoy daily the complimentary cooked-to-order breakfast with buffet and the complimentary Evening Reception*. Dine in our Oasis Restaurant and Lounge and sip coffee from the Starbucks® Coffee Bar in the lobby.*Service of alcohol subject to state and local laws. Must be of legal drinking age. ... more   less 
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Also Known As:
Embassy Suites Houston - Energy Corridor Hotel Houston

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