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Reviewed 5 weeks ago

I love staying at this particular Hampton Inn...
Everyone is ALWAYS so accomodating! They remember you and really care about your needs! Breakfast and Happy Hours are fun and the food is always quite tasty!

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank johnX8059WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle C, Manager at Hampton Inn & Suites Houston I-10/Central, responded to this reviewResponded 4 weeks ago

Dear Guest,

Subject: Your stay at Hampton Inn & Suites Houston/I-10 Central

Thank you for choosing to staying with us at the Hampton Inn & Suites I-10 Central. We greatly appreciate you taking the time to share your feedback. We are pleased to read that you had a great stay and we were able to meet your expectations. It's very encouraging for our staff to receive such great reviews. As a team, we strive to provide you with the best guest experience possible. We hope to see you again soon and look forward to accommodating you. Happy New Year and have a great day!


Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2020

NO staff at entrance of hotel to check you in. Just wait around for about 10 min. till they see you on a camera, then maybe they might arrive, but don't expect friendliness or to be welcomed. it was more like bothered they had to do some work.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank lsaenz2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle C, Manager at Hampton Inn & Suites Houston I-10/Central, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from the Hampton Inn & Suites.

Thank you for taking the time to share your experience with us during your recent stay.We have made detailed notes regarding your survey for improvement. More importantly, we will continue to place utmost priority on meeting our guest expectations.We apologize for not meeting your expectations doing your check in. We will use your feedback as a teachable moment with our team.We are delighted that we had the opportunity to be at your service.Thank you for staying at the Hampton Inn & Suites.



Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2020

Happy experience with the stay and the awesome staff. Friendly and helpful Will stay at the Hotel again. LOVED the top floor. Could just barely here the noise from outside. Safe parking. Breakfast was great. Again the staff was awesome

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank k8b5moto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle C, General Manager at Hampton Inn & Suites Houston I-10/Central, responded to this reviewResponded January 9, 2020

I am so pleased to read you enjoyed your stay here with us, we live by our motto "Making our Guests Happy, Makes up Happy!" Thank you for taking the time to provide us your feedback. We hope to see you here again soon!

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Reviewed January 5, 2020

This is one of the few locations near downtown that offers free parking...talk about convenient! Only issue was finding the entrance as it’s a little tucked away. Nice lobby area and clean rooms. Recent updates make the hotel feel very welcoming.

Date of stay: December 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank bfeehan13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle C, General Manager at Hampton Inn & Suites Houston I-10/Central, responded to this reviewResponded January 6, 2020

We appreciate you taking the time to review our property. We stand behind our motto of "Making our Guests Happy, Makes us Happy," and your feedback helps us know how we are doing. I am pleased you enjoyed your stay here with us. Our teams work hard to provide clean rooms, friendly service, and comfortable surroundings to every guest, every stay. We appreciate you choosing to stay with us while in Houston!

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Reviewed January 1, 2020

Great hotel! Nora the breakfast woman was amazing. Really a god send! Made us feel at home. The room was clean and had everything that we could need! Big restroom which was great! Digital key was super convenient.

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Melinda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle C, General Manager at Hampton Inn & Suites Houston I-10/Central, responded to this reviewResponded January 6, 2020

We appreciate you taking the time to tell us about the great service you received from Nora. She really knows how to make our guests feel welcome. All of our teams work hard to provide clean rooms, friendly service, and comfortable surroundings for every guest, every stay. Thank you for choosing to stay with us. We hope to see you here again soon!

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