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“Eh, ok. Customer service not the best.”

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Days Inn Houston-Galleria TX
Ranked #153 of 511 Hotels in Houston
Certificate of Excellence
Charlotte, North Carolina
1 review
“Eh, ok. Customer service not the best.”
Reviewed August 18, 2013

Linens were soft, breakfast surprisingly good, ancillary staff very helpful, close to Galleria (can't walk, but short cab ride) and other fine restaurants. My only grip was the manager/owner. He was not helpful nor accommodating. Seemed to be interested only in making money and didn't know what customer satisfaction meant. Did not get a smoking-free room like we had reserved. It smelled musky and of smoke. Would not stay here again only bc of the interaction we had with him (not good).

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DIG_manager, General Manager at Days Inn Houston-Galleria TX, responded to this review, August 19, 2013
Dear Martha M,

Let me start off by apologizing to you if you experienced poor customer service and did not get the room type that you had originally reserved. This is not the standard practice in which we conduct business. I have attempted to locate your reservation and stay, but am unable to locate any reservation under the name you have provided. I have also reviewed the schedule of all employees that worked the day of your stay, including a day before and after, and have found that I was not at the property. I would be very interested to know exactly who you had interactions with. As the General Manager, I take customer service very seriously, and understand that it is guests like you that make it possible for the success of the hotel.

I would like to discuss this further with you, and am requesting that you please contact the hotel at 713-532-8649 so we can work out a resolution.

Thank you for your understanding in this matter.
RK Patel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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320 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
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English first
Level 3 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 10, 2013 via mobile

My boyfriend and I stayed at this hotel because it was close to our destination. The check in process was extremely easy, the rooms we more like suites with a sitting area that is separate from the sleeping area. The vanity area is huge with plenty of room for both of our toiletries. The towels were quaintly position and formed into flowers. This hotel has recently been remodeled and is very up to date. The location is close to the galleria mall and within walking distance to Dave & Busters with was a plus! Will stay again if in that area again!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CindiKay50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DIG_manager, Front Office Manager at Days Inn Houston-Galleria TX, responded to this review, August 13, 2013
Comfort, Quality and Price, have to be three of the most important things when traveling and THANK YOU for noticing we provide them all. It is so great to hear when a guest is happy and enjoyed the stay. I will share your comments with the team and we hope if you are in the area we will visit us again. Thank you for sharing.


Andrea D Anderson
Front Desk Manager
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Trujillo, Peru
Level 3 Contributor
8 reviews
Reviewed August 10, 2013

It is a very nice, comfortable place, right out of freeway 59 and extremely close to downtown areas. The staff was very nice and friendly to us, and the breakfast service was ok. Though it was close to the freeway, we had a very quiet night sleep. It is very close to the Bellaire are where there are great restaurants. A great value for a very strategic, non luxury hotel.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony_Chavez74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DIG_manager, Front Office Manager at Days Inn Houston-Galleria TX, responded to this review, August 13, 2013
I am so glad that you felt our hotel was cool to stay in, on behalf of Days Inn Hotel and the staff we thank you for being our guest and know that our doors are always open.

Thank you for taking time to let us know we did meet your expectations. We try very hard to exceed our guests need at every turn. It was our pleasure to service you.

Sincerely
Andrea D Anderson
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Louisiana
Level 5 Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 7, 2013

The staff was very friendly, the rooms were clean & the hotel was reasonably quiet with adequate parking. At first glance, the location doesn't look all that great (actually several miles from the Galleria and not in as classy a neighborhood) but it was still fine and incredibly convenient. Due to dietary restrictions, I brought my own breakfast foods, so didn't try the buffet so the mini-fridge, microwave & coffee maker that were in my room were very welcome as well as well-maintained. Two Starbucks were just blocks away & around the corner is Richmond Ave - a main drag in SW Houston that can get you just about anywhere without having to get on a freeway (altho they too were just blocks away).

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SFBayou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DIG_manager, Front Office Manager at Days Inn Houston-Galleria TX, responded to this review, August 13, 2013
Thank you very much for you nice comments. Our housekeeping staff works very hard at making sure our rooms are spotless. We have also exceeded standards in cleanliness in all of our inspections. I will be sure to pass along your comments to our team it means a great deal to them. Good to that you were please with all the convenient that were around you. We at Days Inn Galleria try to make our guest feel as if they were at home. We are looking forward to seeing you in the near future.

Andrea D Anderson
Front Desk Manager
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McAllen, Texas
1 review
Reviewed July 30, 2013

This hotel is not like other Days Inn I stayed at . The front desk clerk Yesenia was very professional and shes a sweet heart. Checking in was very fast and very informative. Even though we couldn't get our door to open, Yesenia was already on her way with a new key. Now that's customer service! Once we were in the room, Yesenia called us in 15 minutes to make sure everything was okay in the room, which made me feel like a valuable customer.The room was very spacious and clean. Breakfast was very pleasant, but they do need more space. Overall, this is one of my favorite hotel to stay in, on my next trip.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Resendez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DIG_manager, Front Office Manager at Days Inn Houston-Galleria TX, responded to this review, August 13, 2013
Thanks for taking time to share your experience with others. These posts carry a lot of weight and help others make an educated choice when away from home. I will make sure to let our newest member to Days Inn Galleria Yesenia know the great words you spoke, again I thank you for being our valuable guest. Our mission is too make sure you are comfortable as if you were at home. We can't wait for your next visit.

Thank you for being our guest
Andrea D Anderson
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn Houston-Galleria TX

Property: Days Inn Houston-Galleria TX
Address: 3333 Fountain View Dr, Houston, TX 77057-6603
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#32 Best Value Hotel in Houston
#140 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Houston-Galleria TX 2*
Number of rooms: 40
Official Description (provided by the hotel):
Located off Interstate 610 and Hwy 59, Days Inn Houston-Galleria hotel near Reliant Park is the perfect place for your Texas vacation. Our hotel in Houston, TX, is located 2 mile from the famous Houston Galleria shopping and entertainment center.Start your day with a free Daybreak breakfast at our Houston, TX, hotel. All rooms have mini fridge/micro and we offer free parking for your vehicle. Non-smoking and handicapped-accessible rooms are available.LOCAL ATTRACTIONSIt is easy to explore the Lone Star State when you stay at our hotel in Houston, TX. The fourth largest mall in the nation, nearby Houston Galleria features almost 400 stores, a variety of restaurants and an ice rink. For a fun an educational afternoon, head to the Children’s Museum of Houston. Blast off at Space Center Houston, where you can experience the thrills of space travel in a five-story theatre and see what it takes to make it as an astronaut. Spend the evening enjoying a concert, play or other live performance at Reliant Park, just 15 minutes away. Listen to live music while you enjoy a drink at Firehouse Saloon, only a block from our hotel. There are several golf courses nearby.DINING OPTIONSOur hotel in Houston, TX is a short drive from many restaurants. Enjoy a meal at Cocina de Colima Mexican Restaurant, serving delicious dishes just a block away. For mouthwatering pub food, a large beer selection and a great place to catch a game, take a short walk to Richmond Arms Pub. Enjoy pizza, subs and pasta dishes at Barry’s Pizza and Italian Diner. ... more   less 
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Also Known As:
Days Inn Houston - Galleria Mall Hotel Houston
Houston Days Inn

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