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“Rude and bed WiFi”

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Days Inn Houston-Galleria TX
Ranked #155 of 504 Hotels in Houston
Shanghai, China
2 reviews
“Rude and bed WiFi”
Reviewed August 16, 2012

it was not good at all. The night when I checked in the men over the counter was very rude to me, yelling on me that "Did you get a name?". I cannot believe this is how a hotel treats the customer. Then I found out the WiFi does not work at all. They only use a D-Link home router for such a big motel. If you are three rooms away from the office you will get no signal. The AC is very very loud

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ethan_556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DIG_manager, General Manager at Days Inn Houston-Galleria TX, responded to this review, November 17, 2012
Thank you for your review!!! At Days Inn Galleria, customer service is our main objective and we all are sorry that we were not able to achieve this for you. I have been assigned as a new General Manager at this location and working on staff members and educating to provide excellent customer service to all guest. We have also made an upgrade to our Wi-Fi system.

Again I am really sorry that you stay was not pleasant but hoping you will give us another chance to prove us in near future.


RK Patel
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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312 reviews from our community

Traveler rating
    98
    122
    47
    26
    19
See reviews for
79
49
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115
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Houston, Texas
1 review
Reviewed June 16, 2012

As a regular guest of the Days Inn Galleria I can say that everything is Ok for the nightly price: the room, its furniture, the breakfast the drinking water available the parking, etc. I am absolutely certain that I am going to continue to return. They are self-confident in comparison to quality and price.That's the BEST policy

  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DIG_manager, General Manager at Days Inn Houston-Galleria TX, responded to this review, March 2, 2013
Thank you very much for you nice comments. Our housekeeping staff works very hard at making sure our rooms are spotless. We have also exceeded standards in cleanliness in all of our inspections. I will be sure to pass along your comments to our team it means a great deal to them.Very kind words, we thank you !!!.. Its always nice to be able to relax after a trip. Its great to hear that what we do makes a difference and I will be sure to pass along the kind words to our staff. They are a great team and work very hard. I am very proud to be the GM of such a great hotel. Hope to see you in the future, safe travels .Comfort, Quality and Price, have to be three of the most important things when traveling and THANK YOU for noticing we provide them all. It is so great to hear when a guest is happy and enjoyed the stay. I will share your comments with the team and we hope if you are in the area we will visit us again. Thank you for sharing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 19, 2012

The hotel was in a good location in the Galleria area and walking distance to some restaurants. The room was affordable and clean. We were very happy with this hotel. The staff were friendly and knowledgeable about the area. We would definitely recommend this hotel.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 4, 2012

I had a good stay and staff I dealt with were very helpul except one who did not seem to know much
Big problem I had was with phone , i made one international call and was charged for 6 international which were not because i had not entered correct code but was still charged
Not to happy about this

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lago Vista, Texas
Level Contributor
87 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed September 30, 2011

having stayed here 3 x past 2 years, figured its time to comment. Rooms are not clean. Worn out carpet, smelly and security is lax , although I never had anything taken. Twice though have had perverts roaming around the premises ratting keys and bumping up against door looking for who knows what..Was forced into smoking room due to oversold...and honestly it was unreal how bad the smoke was and how nasty the bathroom was. The internet works ok and the front desk people nice only reason i gave it 2 stars!

  • Stayed July 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank txidaho88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 21, 2011

We arrived at the hotel after a 9.5 hour drive at 3 am. The front desk staff was rude when we checked in. We got to our room and went into te bathroom to notice roaches in the bathtub!!! We killed them and decided this would not ruin our tine here. We laid down to sleep having to be up in a few hours for an audition. We were on the end room on the lower level and we heard almost every car passing by and the tenants upstairs walking around like ogres. I was awaken a couple of times with what sounded like gun shots the first night. That morning we were up and ready to go at 6:00 am and headed to the reliant stadium center. Relatively easy access to the stadium and to the shops at the galleria section of Houston. We had the do not disturb sign up and then asked for some clean towels and was told to bring the dirty towels to the office for an exchange, first time I've ever had to do that in all of my hotel stays. Awoke on day 3 of our stay to 4 ROACHES in the bathtub!!! GROSS! We notified the hotel staff an they said they would take care of it when they did the house cleaning. They did and cleaned the room and didn't disturb our personal things other than setting the thermostat to 10* higher than we had it. Minor complaint there. It was quick and easy access to restaurants and shopping so that was a plus. The tv was extremely outdated and the layout of the room was odd. Had a fridge and microwave which would have been nice if we had eaten in the hotel more. all in all it was a let down after reading some of the reviews.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Riverbanks07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn Houston-Galleria TX

Property: Days Inn Houston-Galleria TX
Address: 3333 Fountain View Dr, Houston, TX 77057-6603
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#21 Best Value Hotel in Houston
#140 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Houston-Galleria TX 2*
Number of rooms: 40
Official Description (provided by the hotel):
Located off Interstate 610 and Hwy 59, Days Inn Houston-Galleria hotel near Reliant Park is the perfect place for your Texas vacation. Our hotel in Houston, TX, is located 2 mile from the famous Houston Galleria shopping and entertainment center.Start your day with a free Daybreak breakfast at our Houston, TX, hotel. All rooms have mini fridge/micro and we offer free parking for your vehicle. Non-smoking and handicapped-accessible rooms are available.LOCAL ATTRACTIONSIt is easy to explore the Lone Star State when you stay at our hotel in Houston, TX. The fourth largest mall in the nation, nearby Houston Galleria features almost 400 stores, a variety of restaurants and an ice rink. For a fun an educational afternoon, head to the Children’s Museum of Houston. Blast off at Space Center Houston, where you can experience the thrills of space travel in a five-story theatre and see what it takes to make it as an astronaut. Spend the evening enjoying a concert, play or other live performance at Reliant Park, just 15 minutes away. Listen to live music while you enjoy a drink at Firehouse Saloon, only a block from our hotel. There are several golf courses nearby.DINING OPTIONSOur hotel in Houston, TX is a short drive from many restaurants. Enjoy a meal at Cocina de Colima Mexican Restaurant, serving delicious dishes just a block away. For mouthwatering pub food, a large beer selection and a great place to catch a game, take a short walk to Richmond Arms Pub. Enjoy pizza, subs and pasta dishes at Barry’s Pizza and Italian Diner. ... more   less 
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Also Known As:
Days Inn Houston - Galleria Mall Hotel Houston
Houston Days Inn

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