Had been looking forward to a 6-night stay in this B&B, but left after one night. We were told our apartment would sleep 4. The beds were uncomfortable (the 4th bed was a rollaway, which we were not informed about, and was shaped for a contortionist), the furnishings were early-frat house (slipcovered sofa that looked like "front porch" decor) and the bathroom was in disrepair (broken porcelain portruding from the wall and the bathtub was peeling). A motion-sensor porch light outside our bedroom window went on-off-on-off all night long, which was VERY sleep-disruptive! The sheets and towels were not high quality (very old). So not up to hotel standards of any kind. Cat hair was evident, and cat odor as well. We did not pay attention to their policy of "pets OK", but still--- we did not want to have to share a room with the evidence of pets for the entire stay. The management was LESS than accommodating when we shared our concerns, all they talked about was their 3-day cancellation policy. It seemed like the $$ bottom line was more important that guest satisfaction. We decided to leave after one night, even though we "might" have to pay for 3 nights. They told us they would release the room and put it back up on their website, and since they had a waiting list, would probably be able to rent it and then only charge us for one night. The remainder of the time, their website showed "NO VACANCIES" at all. When we got home, and got our bill, they had billed us for the ENTIRE 6 night stay (plus extra for whatever reason!) and then I had to go about the emails back and forth to get it taken care of. Dispute with the credit card company, etc. So I ended up paying for a healthy 3-night stay, for one miserable night. Have to say, though, the 2 of us that did eat breakfast that first morning.... it was delicious.... (cats in the kitchen notwithstanding). The website photos are deceptive (for the room we stayed in, anyway) and their boasts of "top hotel" status, etc seem suspect. Not a good experience. I love B&B's... but sadly, this makes me a little more wary for the future.
- Official Description (provided by the hotel):
- Robin's Nest consists of three houses setting side by side (The Big Nest, an 1890 Victorian Farm house; The Little Nest, a 1920s Craftsman, and the Third Nest, a 1938 Southern Saltbox), in Houston's Museum and Arts District, also called Montrose; adjacent to downtown Houston and the Texas Medical Center. We serve a full or continental breakfast. We were voted Audience Winner by Citisearch and best B & B in Houston by Houston Press. We welcome children and pets. The rules are the same: We ask that they be clean, groomed, pest free, and well behaved. Several suites are suitable for long term stays. Robin created Robin's Nest in 1990 after another Houston oil bust. There have been numerous articles on the Inn, among them The New York Times, Los Angeles Times, Houston Post, Houston Chronicle, Texas Monthly, Southern Living, Houston Press. Come see us in the heart of Houston. You are welcome. ... more less
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- Also Known As:
- Robin`s Nest b&b Inn
- Robin`s Nest Hotel Houston