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Element by Westin Houston Vintage Park
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Reviews (336)
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Reviewed February 2, 2014 via mobile

Did not want to go into Houston so looked for a hotel just out of town. Found this place & thought ok, it's a Weston how bad can it be? As a Starwood member I have stayed at various properties all over & this doesn't live up to the brand. It's located in a "Stepford Wife" community, which is very creepy. The noise spreads from room to room, the absence of the night clerk (who was yawning at 6:30 when we checked in), & the "rain shower" head was like a trickle. It shouldn't be considered part of the brand, but was clean.

Stayed: February 2014, traveled with friends
2  Thank Mono20013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels and Resorts at Element by Westin Houston Vintage Park, responded to this reviewResponded February 10, 2014

Dear Mono20013,

Thank you for sharing your feedback on your recent stay. I apologize that your stay did not meet your expectations and I will be sure to share your feedback with our engineering teams to address some of the issues you encountered.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2014

I travel to Houston in November, and I love this hotel, it's very nice, the room was good size, and the bed was so confy, so many pillows and soft. nice bathroom as well, very clean.
The plus things for this hotel ir the great breakfast thay they offer, and also the complementary taxi, the driver took me and an a friend to the near stores, very nice!

  • Stayed: November 2013, traveled on business
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Thank Berni_y_Andres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels and Resorts at Element by Westin Houston Vintage Park, responded to this reviewResponded February 3, 2014

Dear Bernie_y_Andres,

Thank you so much for writing about your recent stay. We are so glad you enjoyed your room and as well as our hotel features. We look forward to welcoming you back again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2014

1st time to the Element. Checkin went smoothly. Room (1bedroom) was different but very clean very comfortable & at long last cutlery & wine glasses (not something we found in all the Embassy Suites)
From the huge king size bed (but please watch the corners of the timber base they are very sharp on your legs) to yay a full size fridge & workable kitchen. Very unusual table which slotted in under a cabinet which you then pulled out & expanded but it did the job. And at long last free WIFI. Thank you Element
Corner lounge, desk, chair & TV completed this open area. While the closed off bedroom also had its own TV. Huge walk in shower but shower head way to high thank heavens for the lower smaller flex one.
Breakfast was included & was more than adequate. A pantry with cereals, chips wines beer etc was also available at reasonable prices
Free parking which was a added bonus Having a car made getting around a lot easier but even with a nav system we still got lost many times & we have driven in America a number of times Maybe it was just BIG Bold Texas.
Loved the area the Element is in which has a shopping Village within a mere few minutes easy walk & a great Walmart Super Centre 5mins by car for any other essentials
Staff always very obliging & when the printer in the small business area was not working to happily print out anything we required
Thank You Element for a most enjoyable stay for our 1st time in Houston
.

  • Stayed: December 2013, traveled as a couple
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Thank Peggysue45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels and Resorts at Element by Westin Houston Vintage Park, responded to this reviewResponded January 24, 2014

Dear Peggysue45,

Thank you so much for writing about your recent stay. I am so glad you enjoyed your overall stay as well your guest room and amenities. We look forward to welcoming back soon.

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Reviewed January 16, 2014

This hotel is truly the worst one I've stayed in the whole Starwood chain. Every time I'm here, the experience is different, and not in a good way. This time, I'm up at 4AM because they're taking trash outside, and the noises outside the window are outrageous. Acoustics in this place are pathetic, and just when you think you're asleep, something else will kick in to wake you. Ice maker in the fridge (that was a 2:30 wake up), air con, your neighbor, whatever, I'm hearing it all, and I'm a pretty heavy sleeper. This place is pathetic, and the worst part, nobody at the front desk cares.

Stayed: January 2014, traveled on business
3  Thank misha r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels and Resorts at Element by Westin Houston Vintage Park, responded to this reviewResponded January 20, 2014

Dear hi_stick,

Thank you for sharing your feedback. I do apologize that your stay did not meet your expectations. I will be sure to share your comments to our management team so that they can look further into the issues you have been experiencing.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2014

I had a very strange feeling entering this hotel. It was somewhat simple and non-pretending interior design. I felt like being back at 80th...
Despite it everything is OK, rooms are big and clean. Good for those who need to work at the hotel - good desk, comfortable chair, free Wifi... Sleeping quality was good. For those who need there were safe box and iron.
Breakfast is too simple for my opinion, but is OK for a couple of days. Parking around the hotel, friendly staff and beautiful area around make the stay at this hotel very pleasant.
30 min drive from international airport...

  • Stayed: January 2014, traveled on business
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Thank IgorL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels and Resorts at Element by Westin Houston Vintage Park, responded to this reviewResponded January 15, 2014

Dear IgorL,

Thank you for sharing your feedback on your recent stay. We are glad you enjoyed your guest room, location and staff. We look forward to welcoming you back again the next time you are in the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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