The hotel was extremely clean and modern, with great surroundings (Studio Movie Grill, Eddie V's, Bistro Alex, Mona Lissa Bar). However, there seems to be an issue with the front desk receptionist. All of them seem to be confused on how to handle reservations made online. It took forever for us to get into our rooms, and they didn't even offer us to sit down or have our luggage stowed. Also, they kept forgetting what was included in our package deal such as the Cocktails and free Valet parking. They need some experienced staff with quicker and positive attitudes. Otherwise, the hotel was immaculate and was a pleasure to stay at.
- Official Description (provided by the hotel):
- Located near Houston's Energy corridor and the Westchase district, in West Houston's CITYCENTRE development, Hotel Sorella CITYCENTRE is a sophisticated modern boutique hotel. Ideally located, and within steps of sophisticated retailers, dining, entertainment and nightlife and nearby outdoor adventure in the form of jogging trails, biking paths, parks and recreation. Hotel Sorella offers 266 guest-rooms, suites and Penthouse suites. Hotel Sorella offers luxury and sophistication and is the perfect choice for for a romantic getaway, a short or extended business trip, or a group or conference. ... more less
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