I booked a Junior suite based on the information on their website, which said 500 sq feet, walk in showers and of course a whole lot more. When I checked in, there was no walk in shower, it looked much smaller than 500 sq feet. I gave them the benefit of double and called the front desk. Almost $500 dollars for the junior suite, the manager explains over the phone I cannot base my expectations on what was told on the website. He says there are no more rooms available. So I aask if they can adjust the rate since there is no walk in shower. He says no, however sends a $10 bottle of wine and 4 chocolate covered strawberries.
We are not rich people, for $500 we could have gotten to 5 star hotel and be treated like royalty. We have 2 young kids under 2. We had grand parents come watch the kids so my husband and I could spend a romantic night. We were looking forward to it for a very long time. Hotels charge a premium for service, while their cost is super low. I experienced hotel sorella to falsely advertise about amenties they do not provide and at the same time could care less about their guests. For next time I plan to spend my hard earned dollars at hotel granduca, four seasons or St. Regis. We have already stayed at Hotel granduca and have loved the service. We spent much less than we did at hotel sorella
- Official Description (provided by the hotel):
- Located near Houston's Energy corridor and the Westchase district, in West Houston's CITYCENTRE development, Hotel Sorella CITYCENTRE is a sophisticated modern boutique hotel. Ideally located, and within steps of sophisticated retailers, dining, entertainment and nightlife and nearby outdoor adventure in the form of jogging trails, biking paths, parks and recreation. Hotel Sorella offers 266 guest-rooms, suites and Penthouse suites. Hotel Sorella offers luxury and sophistication and is the perfect choice for for a romantic getaway, a short or extended business trip, or a group or conference. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Orbitz, Priceline, Hotwire, HotelQuickly, TripOnline SA and getaroom.com so you can book your Hotel Sorella CITYCENTRE reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.