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“Sorella City Center Houston”

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Hotel Sorella CITYCENTRE
Ranked #4 of 508 Hotels in Houston
Certificate of Excellence
Clearwater, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Sorella City Center Houston”
Reviewed July 30, 2013

The location is great, but the hotel is even better. It is just the right size. Judging by the level of courtesy and competence, there is a high level of customer focus. The property is well appointed and maintained. The access to downtown or the energy corridor is excellent. There is adequate parking and the parking lot is well lit. The pool is small, but very stylish and affords a nice view of the green space that is surrounded by shops and resturants. I would highly reccomend this beautiful hotel whether traveling alone or with others for business or pleasure.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, August 1, 2013
Thank you so much for your kind words! We cannot wait until you return!

Thank you.

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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999 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (215)
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English first
Dallas, Texas
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 22, 2013

My stay here was relatively nice. The hotel is beautiful and in a great location. Our king room was large and well appointed. I was here for just one night. Our first room was fine except there was a stain on the mattress you could see from one side. They changed our rooms when I called down, but the attitude was something along the lines of "So what—I guess if you really want us to change..." Otherwise it was a good experience until check out, where I'm pretty sure as soon as I left the two girls at the front desk were whispering and giggling about something. It easily could have been something other than us, but that's not what it felt like. These two things are what stuck out in my mind about what was otherwise a very nice hotel stay.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, July 23, 2013
Thank you very much for staying with us and sharing your feedback, we look forward to many happy returns.

Ryan Gullion
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
269 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed July 22, 2013

What a first impression, it is unique hotel and convention city, very modern in the color scheme in the halls, the entry to rooms and the rooms were fabulous. dark hardwood floors, a sitting area to work at a table, couch that could sleep another couple, awesome bathroom set up with lights that dim and can work as a night light, our view was fantastic, on 10th floor. the breakfast was beyond expection with all kinds of fruit, watermelon, honey due, cantalope, mixed fruit, pineapple, cereals, yogurts, pastry's even a expresso coffee maker, very clean and professional lobby, people very friendly and helpful. Valet parking little spendy on top of room cost but they have a park it yourself area. Quite, I think it primiarly for business travels the way it is set up but certainly can work for others as it is so central to a area full of shops and restaruants to walk to.

Room Tip: HIgher floors plus ask not to be on side next to highway, want to over look the fabulous shopping ce...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skylanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, July 23, 2013
Thank you for sharing your valuable feedback with us! We are thrilled you enjoyed our continental breakfast.

Ryan Gullion
General Manager
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scotland
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed July 21, 2013

Changed my hotel from one further out to this one and don't regret it.Nice hotel staff and good continental breakfast.Excellent bars and eateries in the vicinity and a nice little man made kind of green where families and children can chill out.Live bands play and really is a a chill out area

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank glenbervie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, July 23, 2013
We are happy to hear you enjoyed your stay and were able to take advantage of all that CityCentre has to offer, we agree it's a great place to chill!

Ryan Gullion
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
Reviewed July 16, 2013

First of all, Hotel Sorella is well designed and thought out hotel. the planning is evident in everything from the exterior down to the smallest room. We've stayed before but this is the first review I've written. We were at the hotel for a friends wedding which was well done and the hall was perfect for what the bride and groom had planned. Helpful staff. at one point during the night, salads came out and my told me she couldn't eat hers due to the blue cheese crumbles. It was no problem to have it switched out for one without and it came out fast. The food was not only great but prompt as well. There was one problem, our toilet, in our room, was broken and wouldn't flush which was no fault of ours. The management sent up a nice guy to check out the problem and quickly confirmed that we have a major problem and will have to move up to another room. Moving to another room isn't ideal but the staff handled the problem quickly and concisely. We moved to another room and in the morning we ordered room service which was excellent. The in-room coffee was surprisingly good and the bed was sooooooo comfortable.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hustler2174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, July 23, 2013
We are very sorry you had to relocate during your stay. I am very happy to see the rest of your time with went well, we look forward to your return.

Ryan Gullion
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
460 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 390 helpful votes
Reviewed July 14, 2013

Hotel Sorella is a very nice, modern hotel located in Houston’s City Centre, just west of downtown and the Galleria area. It is a medium- size hotel with nice accommodations, beautiful rooms, very good service, and great convenience to the shops, restaurants, and taverns in the City Centre area.

This hotel is memorable for many reasons and chief among them is the rooms. They are modern, classy, and offer large, floor to ceiling windows that allow the natural light to shine through as well as offer sweeping views of the area. For the best views and fun, try to get a room facing the plaza area. You will be able to view the action and, on the nights when there is a live band or other entertainment, you will have the advantage of viewing and enjoying from your room. If you prefer quiet, then ask for a Westside view.

Hotel Sorella offers several nice amenities outside of the rooms such as a restaurant, bar, and pool. The restaurant, known as the Bistro, is a little pricey but the food is quite memorable and it almost always posts some type of special to help keep tourists’ costs under control. The same can be said of the Monnalisa bar. The pool, adjacent to the bar, isn’t very big, but it does feature several cabanas and a certain aura of luxury.

Houston has many nice hotels in its vicinity and Hotel Sorella is certainly one of them. The rooms are very contemporary, the décor is elegant, and the service is above average. It’s a nice place to enjoy a weekend away from home and the shops, restaurants, taverns, and theaters of City Centre are all within walking distance. Try it out, and enjoy your stay at this award- winning west Houston hotel.

Room Tip: Rooms with a westside view are quieter. The plaza side offers better views, but also more noise as t...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bryan_Carey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, July 23, 2013
Thank you for your detailed feedback regarding your stay with us. We also like our rooms on the west side of the hotel, great views of the Texas sunsets! Hurry back!

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 8, 2013

We booked Hotel Sorella for the location over July 4th weekend. Not only was it an excellent location, the shopping and restaurants in City Centre were amazing. We stayed 3 nights, the beds were extremely comfortable, complimentary continental breakfast was much more than advertised, and the service was impeccable. 3 main reasons we chose Hotel Sorella - complimentary wifi, no parking fees for hotel guests if you self park, and the breakfast. 3 reasons we will keep coming back - service, service, service! We had a wonderful July 4th weekend and cannot wait to get back.

Room Tip: Life Spa right around the corner has wonderful spa services and large spa facilities for those looki...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cahill1397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, July 23, 2013
Thank you for your kind words regarding your recent stay. I will be sure to share your feedback with the team!

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sorella CITYCENTRE

Property: Hotel Sorella CITYCENTRE
Address: 800 Sorella Ct, North Building, Houston, TX 77024-1488
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #4 of 508 Hotels in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Sorella CITYCENTRE 4*
Number of rooms: 266
Official Description (provided by the hotel):
Located near Houston's Energy corridor and the Westchase district, in West Houston's CITYCENTRE development, Hotel Sorella CITYCENTRE is a sophisticated modern boutique hotel. Ideally located, and within steps of sophisticated retailers, dining, entertainment and nightlife and nearby outdoor adventure in the form of jogging trails, biking paths, parks and recreation. Hotel Sorella offers 266 guest-rooms, suites and Penthouse suites. Hotel Sorella offers luxury and sophistication and is the perfect choice for for a romantic getaway, a short or extended business trip, or a group or conference. ... more   less 
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