We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Best in Houston” 5 of 5 bubbles
Review of Hotel Sorella CITYCENTRE

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Hotel Sorella CITYCENTRE
Ranked #5 of 497 Hotels in Houston
Certificate of Excellence
Aberdeen, United Kingdom
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Best in Houston”
5 of 5 bubbles Reviewed March 20, 2013

I have stayed here previously but just wanted to state again how much I like the property, great rooms, friendly staff and fantastic location at City Centre - within walking distance of many great shops and restaurants.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sjr_1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, April 16, 2013
Thank you very much for your kind words. We are ecstatic that you feel that way about us! Please come back and see us soon.

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

900 reviews from our community

Traveler rating
    584
    217
    64
    18
    17
See reviews for
124
241
36
353
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Loughborough, United Kingdom
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed March 15, 2013

Rooms were fine, spacious and clean. Had to wait for quite a while for cooked breakfast the first morning so decided to have the continental for the rest of the stay, which is included. Had a friend over for coffee, we gave up after waiting 20 mins and nothing turned up!
Pool was closed and the "gym" very small. The area where the hotel is situated is very nice, many restaurants close by. We were there during the NBA all-star weekend so the room rates were quite high and not really worth it. Our friends found it difficult to find us by car so agree with previous person, better directions needed.

  • Stayed February 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Sussi13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, April 16, 2013
Thank you so much for your feedback. I have shared it with our team and we are all working, every day, to improve. We do hope you give us another chance when your travels bring you to Houston. Feel free to let me know if you do so I can make sure you have a great stay.

Sincerely,

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed March 6, 2013

Upon doing my research for a great place to stay in Houston this establishment was getting great reviews not only online but also by friends. We decided to stay here for my birthday weekend in mid October without our children. Upon finding the valet area we were greeted by a valet attendant who was fast and friendly. Once we got arrived to the floor to check-in, the front desk attendant was short with us and seemed more concerned with getting payment than welcoming us to the hotel. Please understand I have stayed in many 5 star hotels from The Ritz Carlton to Mandarin Oriental, also some 4 star hotels and received a better welcome then I did here. After getting pushed through payment, them giving us our key, we headed to our room. The walk to the room was a little dark but I will say the room was impeccable. Everything was well appointed and the bed was amazing. The construction right outside our window was less than desirable and I wondered why we weren't given a different room that was not facing that eye sore or noise after we requested one. There were a few more times we encountered hotel staff but none of them greeted us nor did they seem interested in us being at their hotel. I value great customer service and it goes a long way with me. The price we paid for the room was way over priced for the service we received and the construction we had to deal with outside our window.

Room Tip: Ask for a room away from construction.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank TxTravelingTeacher1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, April 9, 2013
Thank you very much for your feedback regarding your recent stay. We are excited the construction across the street is proceeding quickly with little or no impact upon our guests.

We also know once this is completed, it will create a very vibrant environment for our guests.

I have shared your check in experience with the appropriate individuals and appreciate you sharing this observation with us. We look forward to your return.

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woerden, The Netherlands
Level Contributor
135 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

Went there on a business trip and stayed for four nights. The hotel is located at an excellent location very close to a main traffic hub. Parking is available for free in the large garage next to the hotel.

The rooms were great with everything you need although a bath was missing which might be dissapointing for some. Breakfast and service were also really good and when you take the pricing into account it was really good value for money.

Besides business trips this hotel is also very suitable for private trips. Well recommended.

Room Tip: I had one with a view on the highway (which is nice for the view if you are on the higher floors) an...
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Erwinsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, February 27, 2013
Thank you very much for your feedback, we are thrilled to hear you enjoyed your stay! We would like everyone to know that we do have select rooms that have a bath tub and you can either request these rooms when you book your room or upon check in and we will do our very best to accommodate you. Hurry back!

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed February 22, 2013

Nice business hotel, excellently located. Nice big room, free WIFI, good shower (no bath which was a shame), good decor, good service, reasonable value, felt very clean ... had a nice vibe ....

Downside - - - all my emails were blocked to clients due to the hotel internet server being deemed unsafe and the room service food was grim. Had room service twice and I would just say don't do it ... go somewhere else.

Finally the zip code didn't work on the GPS system, and it took me about 10 phone calls to get directions. There are NO signs for a newcomer to the area to direct you to the right car park. Sort it out eh?!

Room Tip: My room overlooked a building site (which started work at 7am) and the freeway!
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BigHappyFamily2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, February 25, 2013
Thank you for your recent review of our hotel. I was troubled to receive some of your feedback and would really appreciate it if you could share the specific details with me since they are not indicative of the service we aim to provide our guests and I would like to make the needed corrections without any further delay. I have included my contact information below and look forward to speaking with you.

Sincerely,

Ryan Gullion
General Manager
rgullion@valenciagroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 bubbles Reviewed February 2, 2013

I travel for both business and pleasure quite often so feel I have a pretty good basis for comparison when reviewing a hotel. I stayed at Hotel Sorella for a work conference in February. Having nothing to do with the hotel itself the conference area was conveniently located across the street and accessible via sky bridge. Very convenient.

Finding the lobby is a bit confusing as the entrance to the hotel is on the side of the building and you need to take the elevator to the second floor. The doorman who parked my car gave good instructions on how to access the lobby.

I was checking in at 9:30pm, so no wait. The front desk person was friendly and efficient and explained the amenities of the hotel perfectly. Enough information to be helpful without droning on and on to cause me to stop listening. The star of the show however was the bellman on duty. I wish I could remember his name. Management if you are reading this he was working the night of 1/31 and had what seemed to be a Caribbean accent. He was friendly and helpful making pleasant small talk while we went to my room. I had a large package delivered to the hotel and he returned quickly with it. I practically had to chase him down to tip him which I love as too often you have the bellman who awkwardly hangs around for tip.

The room is modern decor, very comfortable bed, sofa and automon and a jetson-esce chair that is way more comfortable than it looks. The hotel provides a free continental breakfast that had this Minnesota girl in February drooling over the fresh berries.

The hotel is located in a microcosm of a city. One of the newer concepts where there are apartments, a hotel, restaurants and shops all self-contained in a 3 square block area. I enjoyed sitting outside eating frozen yogurt while listening to live music in a courtyard and watching 15 small children run around and play in the courtyard.

So why a business travelers dream? This hotel checks all the boxes. Comfortable bed, free no password required wifi, free breakfast which is a great way to stretch that travel per diem. The room has plenty of outlets to simultaneously charge my laptop, cell phone, ipad and kindle all from the desk area (pet peeve is having all my devices scattered in different outlets around the room and having to go on a scavenger hunt to find where I stashed something....behind the dresser, in the bathroom, had to unplug a lamp etc). The hotel is located in an area with chain and non-chain bars and restaurants within walking distance and is visibly patrolled by police on segways.......much appreciated as a solo female traveler.

Areas for improvement? Not much that I can think of. Rooms overlooking the plaza area can get a little loud and maybe leave the coffee out later in the morning. Really that’s all I can think of.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank susanbratwurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, February 12, 2013
Thank you for your feedback regarding your recent stay! I have shared your review with our team and they were excited to hear you had such a great stay with us. Hurry Back!

Sincerely,

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed January 21, 2013

The hotel Sorella CityCentre is definitely a hotel you should consider whether traveling into the city or just looking for a local stay-cation getaway. My wife and I have stayed here several times for a romantic weekend getaway, and even though we are local to the Houston area, when we stay here, we feel like we are on an out of town trip. The hotel is located in the Energy Corridor of Houston, and only a short drive from the downtown area and the uptown Galleria area. The CityCentre area is a great place to spend time with entertainment and eateries at ever corner, you never need to leave!

The hotel itself is FANTASTIC. The rooms are well appointed and very spacious with very comfortable beds. Free internet and free continental breakfast is a very rare find in a hotel of this nature, but the Hotel Sorella is focused on customer convenience and satisfaction. One of the friendliest staffs we have ever come into contact with at a hotel. The Bistro Alex offers great dining option at the hotel ( I hear the crab cakes are awesome, but have not had the opportunity to try them yet) and the Mona Lisa Bar is a hip place to be on a Friday or Saturday night.

So if you are in town for business, but want a fresh place to get away after business hours or if you are a couple looking for a romantic getaway, the Hotel Sorella is your answer. Highly recommended!

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wardsntx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SorellaGM, General Manager at Hotel Sorella CITYCENTRE, responded to this review, February 1, 2013
Thank you for all of your kind words! We appreciate you choosing to stay with us on numerous occasions and we look forward to your return.

Ryan Gullion
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Houston hotels
Downtown
The Lancaster
The Lancaster
#1 of 497 in Houston
4.5 of 5 bubbles 1,252 reviews
Hotel ZaZa Houston
#6 of 497 in Houston
4.5 of 5 bubbles 1,561 reviews
Great Uptown
Hotel Granduca Houston
Hotel Granduca Houston
#2 of 497 in Houston
4.5 of 5 bubbles 674 reviews
Show Prices
Show Prices
Show Prices
Downtown
Hotel ICON, Autograph Collection
Downtown
The Whitehall Houston
The Whitehall Houston
#3 of 497 in Houston
4.5 of 5 bubbles 273 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Sorella CITYCENTRE? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Sorella CITYCENTRE

Property: Hotel Sorella CITYCENTRE
Address: 800 Sorella Ct, North Building, Houston, TX 77024-1488
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #5 of 497 Hotels in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Sorella CITYCENTRE 4*
Number of rooms: 266
Official Description (provided by the hotel):
Located near Houston's Energy corridor and the Westchase district, in West Houston's CITYCENTRE development, Hotel Sorella CITYCENTRE is a sophisticated modern boutique hotel. Ideally located, and within steps of sophisticated retailers, dining, entertainment and nightlife and nearby outdoor adventure in the form of jogging trails, biking paths, parks and recreation. Hotel Sorella offers 266 guest-rooms, suites and Penthouse suites. Hotel Sorella offers luxury and sophistication and is the perfect choice for for a romantic getaway, a short or extended business trip, or a group or conference. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Travelocity and Jetsetter so you can book your Hotel Sorella CITYCENTRE reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing