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“Overall Average Stay”

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Hotel Sorella CITYCENTRE
Ranked #5 of 510 Hotels in Houston
Certificate of Excellence
Houston, Texas
Level 4 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Overall Average Stay”
Reviewed December 19, 2011

First impression upon arrival set the tone for the rest of our stay. It was extremely difficult even with GPS to find this Hotel the only indication that we saw that helped was the HS initials on the valet booth. Pulled up to the valet and was informed that the garage was at full capacity and that even though we needed to park handicap we would have to park two blocks away and tote our luggage to the hotel. When we finally made it inside to the hotel we were completely lost because you then have to tote your luggage up a wooden flight of stairs to check in on the second floor. We later learned that there was a side door that led to the elevators. A first time visitor like myself would have never guessed that...I traveled with a group of 6 and overall if you don't mind early morning construction noise or occasional loud music from the club area or the courtyard then this is most definitely the place to stay.

I must say that we had a few minor hiccups during our stay and after we expressed our concerns to the Assistant General Manager he did go out of his way to personally make things right. So I will spare the details of the minor issues we faced and focus on the many positive. I would most definitely stay here again if I was looking for a weekend get-a-way spot for romance or a place to party with my girlfriends. Hotel Sorella is sleek, stylish and very innovative. I loved the design of the Hotel. My room was clean, modern and well stocked. We ordered breakfast one morning that was perfectly delish. I would recommend the vegetable omelet and the steak and eggs. The complimentary breakfast consist of all the fruits your heart desires, dry cereal and milk and pastries. Monnalisa is a great bar that has a very stylish atmosphere and great drinks.

I was a little disappointed with how early the surrounding restaurants close on the weekends. Most of the kitchens close at 11:30 which is no fault of the hotels but the hotel's kitchen/room service closes at 10pm as well.

Room Tip: Ask for a room opposite the side of construction.
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  • Stayed December 2011, traveled on business
    • Value
    • Location
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Helpful?
2 Thank ShellyShell_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
New York, NY
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 15, 2011

This is a nice modern hotel in a very affluence mall area.

I like it overall but there are few flaws that I wish they would correct:
1. it is very hard find this place - no signs. Many drivers get lost. I come here often because my company puts all visiting staff here.
2. the bell man do not have good attitudes. Some of them look like they have side business and not paying attention. Once I had to demand that they carry my luggage as the guy talk away on the cell phone.
3. the wifi speed is slow. It is about 0.5 MB/sec. It is ok for emails but not if you want to watch a video.
4. it is noise because there is an outdoor cafe with people hanging out. May be a better sound proofing window would make a difference?

Room Tip: away from the restaurant court yard.
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  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gusfadden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearland
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 12, 2011

Room was awesome! Super clean! Love the wood floors and only carpet near bed. Great for allergies! I always wonder if the carpeted hotel rooms have dirt or God knows what else that hasn't been properly cleaned. I only wish they had a way to play music like an iPod station, etc. Also, the food could be better. Our breakfast arrived cold. The dessert selection wasn't great. I couldn't believe they didn't have hot chocolate or even 24 hour room service. Overall, I would return in a heartbeat.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LilyKait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery, Texas
Level 6 Contributor
179 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed December 9, 2011

Noisy? Yes. Clean and comfortable? Absolutely! I will stay here again even though it is a bit noisy. The noise is due to the availability of many restaurants, shops, bars, and a cinema right next door. It is also due to these noisy hot-spots that you will also be treated to a great view of fountains with fire and beautifully lighted trees. We even saw a dance recital on the green, right from our window. The breakfast is good, much better than the danish and cold eggs at most chains. They provide specialty teas and coffees, high-end pastries, and fresh fruit. We have stayed here twice and can't imagine why anyone would give Hotel Sorella bad ratings.

Room Tip: Ask for a room facing east or downtown.
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cindy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 2, 2011

We stayed at the Sorella Hotel with our young son over Thanksgiving weekend. The hotel is smallish in a european style and conveniently located for west Houston/Memorial access. Pros: Shopping and restaurants are within easy walking distance and include a wide variety of favorites. The hotel is very clean and our room on the 8th floor was quiet and comfortable. We appreciated the fresh apples and bottled water in our room on arrival as well as the complimentary cocktails. Didn't try the breakfast offered. Enjoyed the engineered wooden floors in our room. Cons: Small unheated pool was more of a landscape feature than a functional pool...unusable in November and disappointed my son. Bathrooms have great walk in showers but are sparsely furnished with towels and extras. No hotel news stand that I could find and no newspaper delivery to rooms.

Room Tip: Even numbered rooms may cost more but face the "green area" and plaza. Odd numbered rooms...
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  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BizM0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 1, 2011

I went online and saw the pics and the place looks just like the pics, BEAUTIFUL! So before going to our room went ate at Yard House which the food was mouth watery good! After a midnight meal and drinks we walk to the hotel room. This place is new and very upscale. My date had the chocolate covered strawberries and champigan. Honestly the chocolate was no govida but it was nice and the champigan was not something i would have picked out but the thought was really good. lol...We stayed in 802 which over looks the court yard great view...I give it 5 stars and i would love to go back

Room Tip: get somethign that over looks the court yard we stayed in 802
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  • Stayed November 2011, traveled as a couple
    • Value
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    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank goodgirlost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level 6 Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 19, 2011

Getting off a plane and picking up a hire car after a day's travelling is never great at the best of times, but when the Sat Nav doesn't recognise the address of the hotel (too new I think), and when you do get to the general area, the hotel doesn't have one of the usual american-style massive billboards on top, it leads to some "interesting" detours!
After a bit of to-ing and fro-ing, I eventually managed to find the hotel car park and check in.
The rooms were very good, and the bed really comfortable. A little 'control panel' in the desk had all the connections needed to charge mobile phones, mp3 players etc. and was a good idea. Alarm clock was an hour out (clocks had just gone back) which was a bit confusing, but I tend to rely on my phone to wake me up in any case.
Communal areas clean and tidy. Bar was dark and trendy. Didn't have much in the way of interaction with staff during my stay, but check in and out were as efficient as you would expect.
Great location - you can actually walk to a number of shops and restaurants, which is unusual for Houston.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank hamimard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sorella CITYCENTRE

Property: Hotel Sorella CITYCENTRE
Address: 800 Sorella Ct, North Building, Houston, TX 77024-1488
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #5 of 510 Hotels in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Sorella CITYCENTRE 4*
Number of rooms: 266
Official Description (provided by the hotel):
Located near Houston's Energy corridor and the Westchase district, in West Houston's CITYCENTRE development, Hotel Sorella CITYCENTRE is a sophisticated modern boutique hotel. Ideally located, and within steps of sophisticated retailers, dining, entertainment and nightlife and nearby outdoor adventure in the form of jogging trails, biking paths, parks and recreation. Hotel Sorella offers 266 guest-rooms, suites and Penthouse suites. Hotel Sorella offers luxury and sophistication and is the perfect choice for for a romantic getaway, a short or extended business trip, or a group or conference. ... more   less 
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