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Holiday Inn Express Hotel & Suites Houston West-Energy Corridor
Ranked #297 of 518 Hotels in Houston
Reviewed June 28, 2014

Stayed at the hotel for one night for a wedding. It was a fare price and a nice property. The front desk was nice and the room was comfortable. The breakfast was plentiful and good. We did not use any of the other amenities so I can't really speak to them. I would stay there again when on that side of town.

  • Stayed: June 2014, traveled as a couple
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Thank JAB56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsie O, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this reviewResponded June 30, 2014

Hello JAB56,

On behalf of all the staff and management here at our Holiday Inn Express we thank you for taking the time to write a review about your experience with us! We are so glad you enjoyed your stay and we appreciate your kind words. We always do our best to go above and beyond for all of our guests and we are thankful we got the chance to serve you.

All the best,
Chelsie Olson
Sales/Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (69)
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32 - 38 of 69 reviews

Reviewed June 13, 2014

we had to go to Houston for family emergency on June 5, 2014. RUDE clerks. When I checked in there was a discrepancy over room rate the clerk actually asked me if I wanted to continue with check in or go to another hotel. I inquired if shuttle bus would take us to hospital and he said it is for business people only! we needed to extend our stay and they raised their rates so we had to move to another hotel down the street. The breakfast bar was good only thing I found good about this HI express, have stayed at many and this is worst I have come across. The parking lot is extremely dark even I would not park in it at night completely dark, I parked in the restaurant next door. Chair had what looked like burn marks on it and just smudge marks. Small pieces of wallpaper peeling off wall in bathroom. also there was mosquitoes in room everyday. Very disappointed in HI express at this location

Room Tip: another hotel would be best bet in my opinion
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  • Stayed: June 2014, traveled with family
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1  Thank jcryder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this reviewResponded June 29, 2014

Dear jcryder,

Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed June 11, 2014

I have stayed at this hotel off and on for several months. The hotel has a great location with a good steakhouse within an easy walk. The rooms were clean and comfortable. The breakfast bar was the typical Holiday Inn Express bar - limited selections but good. The evening refreshments were cold and appreciated. The staff were super friendly and helpful.

  • Stayed: December 2013, traveled on business
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Thank BVDPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsie O, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this reviewResponded June 12, 2014

Hello BVDPA,

Thank you so much for your time and writing a review on our property. It means a lot to our staff and management. We are glad that you enjoyed all that our property has to offer. We are certainly looking forward to your return.

It was a pleasure serving you!

All the Best,
Chelsie Olson
Sales Manger/Guest Relations Manager

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Reviewed May 29, 2014

I had stayed at this property several years ago and disliked it then. I assumed that it would be updated and modernized by the time I got back! Clearly I was wrong. The staff is very friendly which helps but that is the only thing this hotel has going for it!

Room Tip: The restaurant in front of the hotel has decent food and drinks! Make sure to drink enough to forge...
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  • Stayed: April 2014, traveled on business
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Thank fanofseattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krupali S, Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this reviewResponded June 2, 2014

Dear fanofseattle,

Thank you for your time. We do appreciate your feedback. We are truly sorry that you were disappointed upon your return to our hotel. We do have plans of renovations in the near future and we hope you will give us another chance to serve you. Our staff always strives to go above and beyond for our guests and we are thankful you complimented us.

Thank you again,
Chelsie Olson
Sales Manager/Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

Thank you to all you Reception laddies and to your service teem too.
The room was comfortable and since the second day I called "home" -I'm tired, can we go home now?-, quiet, clean and we was sleeping like babies!
We really enjoy a great time in your Hotel. Congratulations and thank you again!

Room Tip: Close to the pool, to the breakfast an to your car, Lobby floor was great! Excellent location for b...
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  • Stayed: March 2014, traveled as a couple
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Thank FernandaMar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2014

Spent two nights there and enjoyed the entire stay. Room was well decorated, comfortable, and clean. Internet speed was excellent and was free. Hotel was quiet, even though very close to I10. Parking was close and plenty of it. The free breakfast was a full breakfast and was quite good with plenty of options. Cinnamon rolls are to die for!

Rate was quite reasonable and the staff were all friendly and very helpful. Great place to stay and we highly recommend it.

  • Stayed: March 2014, traveled as a couple
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Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krupali S, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this reviewResponded March 31, 2014

Hello Dan,

Thank you so much for your wonderful compliments! We really appreciate it. It is always nice to read a great review on our property, it truly goes a long way. We are happy you enjoyed the breakfast and convenient location of our hotel. It was our pleasure to serve you and make your stay comfortable.

We are looking forward to your return!

Kind Regards,
Chelsie Olson
Sales Manager/Guest Relations Manager

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Reviewed March 29, 2014 via mobile

I'll preface this by saying I'm not a holiday inn person. The lobby area was modern and well kept. The desk staff was helpful and personable. The room was dark and in need of an update. There's a gigantic piece of furniture that doubles as a closet and a tv stand that overpowers the space. The bed was comfy. The room showed signs of wear and tear. Wasn't dissatisfied and wasn't wowed. Would choose another location next time.

Stayed: March 2014, traveled on business
Thank Ginger2074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krupali S, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston West-Energy Corridor, responded to this reviewResponded March 31, 2014

Dear Ginger 2074,

Thank you for the taking the time to write a review on our property. We appreciate your honesty and feedback. We do our best to provide everything that our guests need while at the same time striving for continuous improvement.

Again, thank you for your honesty and we hope you will come see us again in the near future.

All the best,
Chelsie Olson
Sales Manager/ Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Houston West-Energy Corridor

Address: 12323 Katy Freeway, Houston, TX 77079
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #297 of 518 Hotels in Houston
Price Range: $109 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Houston West-Energy Corridor 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
This West Houston hotel offers the perfect mix of business and pleasure, located less than two miles from CityCentre and 15 miles from Downtown Houston. There are two restaurants that are within walking distance from the property, Becks Prime and Texas Land and Cattle. There is also plenty to do nearby with Memorial City Mall, Katy Mills Mall, Studio Movie grill, and Topgolf just minutes away. Corporate locations nearby include ConocoPhillips, Shell, BP, McDermott, Exxon, Shell, Technip, and Citgo just to mention a few. We provide complimentary shuttle service to nearby corporations and event centers. Enjoy everything that the Energy Corridor has to offer. Hotel Amenities Complimentary Express Start Breakfast Complimentary Happy Hour Complimentary High Speed Internet Complimentary Daily Self-Parking Complimentary Newspapers Shuttle Service Meeting Room 24 Hour Business Center On-Site Fitness Center Outdoor Pool Local Attractions CityCentre Studio Movie Grill Memorial City Mall Katy Mills Mall Terry Hershey Park George Bush Park Topgolf Marq*E Entertainment Cente Must See Johnson Space Center, Downtown Aquarium, Houston Zoo, Galleria Mall, Bayou Place, Discovery Green, Houston Museum Natural Science, Must Do Houston is the center of many space exploration activities. Johnson Space Center is a world known tourist place for visiting and experiencing the unique opportunity that NASA has to offer. Houston is well known for the Museum of Natural Science, Houston Zoo, Downtown Aquarium, and the Galleria Mall. Also, depending on the season every tourist should catch a Houston Rockets, Texans, or Astros game. Don’t Forget CityCentre is a thoughtfully planned and meticulously executed self-contained community of sophisticated retail and elegant dining. CityCentre is also home to Life Time Athletic, a state-of-the-art urban fitness facility and spa, and Studio Movie Grill, an eight-screen premier cinema facility. ... more   less 
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