Too many issues for me. Toilets need to be updated. Service Professionals need customer service skills updated!!!!! Credit Card Expiration issue. Told Restaurant was closed and it was open. Toilets need updating.More
- Free Wifi
- Free Parking
Too many issues for me. Toilets need to be updated. Service Professionals need customer service skills updated!!!!! Credit Card Expiration issue. Told Restaurant was closed and it was open. Toilets need updating.MoreShow less
Thank you for taking the time to review our property and providing us with information that would otherwise go unreported. Too often guests have a bad experience in an establishment and they’re never heard from again. Many guests figure it’s easier just to forget it and move on. I assure you that we have addressed yoru individual concerns, unfortunately it was not in time to save you the aggravation but I did want you to know that we take your feedback very seriously and that these issues in particular have been addressed. We have not only addressed the mechanics of accepting credit but also, how to correct issues that arise from operator error.
I believe that we failed you all around at check-in and I hope that you accept my sincerest apologies, there should have been a letter with your registration that explained the restaurant was closed for dinner but that breakfast service would continue as usual, again we failed to properly communicate information that is important to our guests.
I understand that you had an unpleasant stay but now that these issues are being addressed directly I do hope that you might give us one more opportunity to show you that your opinion and your patronage is very important to us. I understand if you choose not to select our hotel upon your return to Houston but either way if I may be of any help to you in the future please do not hesitate to contact me directly.
We had many choices of hotels in the area, and chose this one due to past Garden Inn experiences, and we were very happy with our choice. Hotel was clean and comfortable. Area around the hotel has everything needed.
Thank you, thank you for your time in reviewing our property and thank you for choosing to stay with us when you come to Houston. It is always great to hear that a guest has enjoyed their stay and that they so openly recommend us. If you were happy with the property when you visited in December you'll be surprised and happy to hear that we are currently updating our lobby. Upon your return you'll see we've updated with new furnishing, new decorations and complimentary refreshment centers offering coffee, tea and fruit infused water for our guests to enjoy. It's wonderful to hear how happy our guests are with our hotel but we are always looking for ways to enrich your stay with us.
I look forward to welcoming you back and I do hope that you'll continue to let us know how we can best serve you.
The hotel lobby is beautiful...it looks like a brand new hotel! The staff was friendly and the food was very good. The rooms were nice size and the beds were very comfortable. Our overall experience was wonderful!
Thank you for taking the time to review our property. It is always very rewarding when a guest leaves our property and takes the time to let us know that they were happy with our services and our facility. It's always great to hear that our efforts are making a difference to our guests.
We look forward to welcoming you back when your travels bring you to Houston and if I or anyone at our property can be of service please do not hesitate to contact us at any time.
Always easy access and depature, clean, good wifi access, restaurant is good, staff friendly, holiday decorations were very comforting, enjoyed festive atmosphere, quiet room, comfortable room temp control, bed, pillows, etc
Thank you for taking the time to review our hotel. We were very pleased that you enjoyed staying with us and that you felt at home. Although we appreciate each and every review it is always gratifying to recieve a review that praises the hotel as well as our staff. Our goal is for every one walking in and out of our hotel to feel like they are in their home away from home.
We look forward to welcoming you back when life brings you to Houston in the future. if we may be of further service to you in the meantime please do not hesitate to contact us at any time.
Best regards and happy Holidays,
Great hotel, amenities a plus, comfortable lobby and full service restaurant. The fast internet is real no gimmicks on free internet access. Hotel facilities well kept; lobby, pool area, gym, etc. Very friendly and helpful personnel.
Thank you for your recent stay and review of our hotel facilities. We are always happy to hear when we are doing something right for our guests, it keeps us moving in the right direction. Every day we come to the hotel and try to look at it with fresh eyes but familiarity sometimes colors our views and so reviews such as yours and those of other guests that take of their time to drop us a note are invaluable. Although you expressed that you were happy with the facilities you'll be surprised upon your return to our property to find that we are refreshing the lobby, providing refreshment centers and new furnishings, a little bit of a facelift if you will.
Again, thank you for taking the time to review our property and if we can be of further service to you please do not hesitate to contact us at any time.
Good Hilton Garden in, exactely how you expect it to be. Good value for money. Large and clean rooms, ok breakfast and efficient personell. This is a place that is suited for business and is very close to a lot of the oil and service companies. Also quite convenient with rental car to Katy Mills, Memorial Mall and City Centre Mall. Good parking and friendly staff
Thank you for your review. We strive to meet our guest needs by providing a clean, well appointed facility and staffing the property with friendly, service minded individuals and it is always gratifying when a guest takes note. As you noted our location is not just suited for the business traveller but it is also well located within a reasonable distance of restaurants, malls and other Houston attractions.
We hope that you continue to allow us to service your hotel needs when travelling to Houston and in the meantime if we may be of further servcie please do not hesitate to call upon us.