Just returned from a six night stay at this hotel and found the staff to be very friendly and helpful. Maria who serves at breakfast is so happy and friendly and treats you just like an old friend in a matter of days. The rooms are clean and spacious and the coffee in the room is of great quality and cookies are available at reception after a long days work.
There is a laundry service and guest laundry (washing machines and tumble driers) which is cheap and washing products are available in the on-site store. I would stay here again and my only slight negative would be the location as it would is not easy to walk anywhere from the hotel- but as that is usual for many Houston hotels I would not let this put you off. The shuttle can take you to memorial city for shopping and food. More