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DoubleTree by Hilton Houston - Greenway Plaza
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Reviews (1,047)
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All reviewslakewood churchjoel osteendouble treewalk in closetparking garage isroom servicenice hotelfront desk staffself parkbusiness tripbreakfast buffetupon checkthe room was nicebed was very comfortablefitness centergalleria mallfree shuttle
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773 - 778 of 1,047 reviews
Reviewed February 10, 2014

This Doubletree is very nice with updated and clean rooms. A great location if you are attending something in the area. Underground self parking is $18.00 a day. The staff was OK, but always seemed very rushed trying to get things down. Great breakfast buffet. I had an error on my bill, but they quickly corrected the problem. Note - My GPS and mapping software showed the hotel as a Renaissance!

  • Stayed: February 2014, traveled on business
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Thank Chester M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this reviewResponded February 11, 2014

Thank you for taking the time to share your comments.
We look forward to your next visit with us.

MarkY-Guest Service Champion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2014

Outstanding Hotel and Staff. The Hotel is located in walking distance to Lakewood Church where we attend all conferences with Joyce Meyer Ministries. All amenities are outstanding as well. Definitely a good place to stay in the center of Houston.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Axel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this reviewResponded February 11, 2014

Axel,

We are happy you enjoyed your stay with us.
Hope to see you back soon.

MarkY-Guest Service Champion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2014

I've stayed at the hotel before and my last review I complained about the noise and the thin walls and this trip did not disappoint. The room next to me was loud and the doors that automatically shut - slam shut - they do not close quietly; are ridiculously loud. Needless to say for an expensive hotel room I got little sleep. I did get upgraded which was nice, but what's the point if you can't sleep. I'd rather have a broom closet and sleep good than a big room and no sleep. Unfortunately some hotels don't understand that people need sleep.

The lounge at the hotel was ok. The menu was alright, but the service was good, although a bit slow. Plenty of adjacent restaurants during the day and the Starbucks was a nice treat. The breakfast restaurant was great.

Maid service was excellent. I had a package delivered to my room and the guy seemed put off that he had to take an elevator 4 floors to deliver it.

Quite a jaunt from the IAH airport. a $70+ cab ride and no shuttle service. You'd think for the price, they'd have regular shuttle service. Oh well.

  • Stayed: February 2014, traveled on business
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Thank SRaskie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this reviewResponded February 10, 2014

Mr. Raskie,
Thank you for your feedback. We continue to make improvements in the hotel and comments like yours assist the Management team as we move forward. We hope you have a chance to stay with us again in the future.

MarkY-Guest Service Champion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2014

Stayed at the hotel for business. The staff was very nice. I stayed on the newly renovated 11th floor. The room was clean and comfortable. One suggestion is to have hotel provided transportation. Taxis in Houston are expensive.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Leslie Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this reviewResponded February 10, 2014

Leslie,

Our team will be happy to hear that you enjoyed your stay with us. We know how taxi fees can add up quickly. The hotel does offer a complimentary shuttle within a 3 mile radius of the hotel.
We hope to see you back with us soon.

MarkY-Guest Service Champion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2014

Our stay was extremely pleasant. Location was great! Service was great! Thanks for the opportunity to share in your facility. We attended services at Lakewood Church across the street to listen to Joyce Meyer speak Saturday & Sunday which were amazing. Just the ability to park with the valet n then walk where we needed to be was perfect for us. We were very satisfied n felt the facility was very friendly n safe.

  • Stayed: February 2014, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Tessie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this reviewResponded February 7, 2014

Tessie,

Our team is delighted to hear of your 'excellent' stay with us. We hope you make it back to Houston (and our hotel) soon.

MarkY-Guest Service Champion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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