We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Greenway Plaza Area”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
DoubleTree by Hilton Houston - Greenway Plaza
Ranked #44 of 510 Hotels in Houston
Certificate of Excellence
San Antonio, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Greenway Plaza Area”
Reviewed July 24, 2013

This hotel is one of the best in the Greenway Plaza area. Although clearly catering to the business client it still provided the perfect home base for a personal weekend visit in the Greenway Plaza area of Houston.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

919 reviews from our community

Traveler rating
    417
    249
    148
    72
    33
See reviews for
139
125
51
497
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Antonio, Texas
Level 4 Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 22, 2013

We booked through Priceline and got the hotel for $58/nt, For the price the hotel was fabulous. Parking can run into quite a bit of money if your staying for a while ($14/day) but there were always people in the garage and I felt like my car was safe. There was also ample amounts of parking and we were able to park right in front of the entrance to the lobby each time we came back. The lot is a bit confusing, but we figured it out by the second time we entered. The check in and out was REALLY fast and the staff were all really courteous and knowledgable, especially when we were trying to figure out how to get places! The location was good, we only had to drive about 10-15 minutes to the museum district. I was happy with our room. It was clean, the bed was nice and the décor was modern and comfortable. We had a great stay, and would definitely stay here again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KT121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada, Michigan
Level 6 Contributor
282 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed July 22, 2013

After several really good experiences with Doubletrees, this one fell short. We reserved several rooms for a long weekend to celebrate a family wedding in Houston and upon arrival the rooms did not match our original reservations (all except one room had kings rather than two queens which we requested and to make matters more interesting, one of the rooms was actually occupied when we entered!). We had also requested hypoallergenic bedding and that was not prepared in advance either.

The solution? Change one room and split us between floors--they were completely sold out so that became our problem--and give us one room with two queens and a handicapped room. And come later to change bedding. Oh, and to make us feel better about it, give us a free appetizer in the bar late at night. (We didn't want to go to the bar and didn't want an appetizer....if you want it I'll send you the coupon ;-)

The rooms were OK--well appointed and the beds and linens were up to Doubletree standards which we really like! Plenty of plugs for chargers and nice in room coffee service and a great flatscreen tv. One other odd thing--there was a cot set up in our room for some reason and it was never removed during our stay.

Housekeeping came to my elderly mom's room the second day while she was getting ready for the wedding and never returned later so her room was not cleaned during the stay. When I alerted the front desk we got another coupon--this time for a free coffee at Starbucks. I used that coupon but it seemed like a fairly easy way to try to compensate for a management problem that needs to be addressed to make this a true Doubletree experience.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti P, General Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review, August 2, 2013
Bob E,

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, United States
Level 4 Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 21, 2013

One of the worst Hilton properties much less a Doubletree. I did not get a "The Cookie" at check-in. I was promised a free breakfast coupon as part of my Hilton Honors status but it never came. They didn't put a folio under my door (it wouldn't have been right which I'l get to later), as a business traveler in a hurry to check out in the morning, this is a big inconvenience. The thermostat is impossible to figure out. They didn't charge me for parking so when I was trying to leave there was an extended delay and they will have to send me a new bill, as a business traveler who has deadlines for expenses this is a big inconvenience. This location is unusual and entrances are not clearly marked, much less where to park, and it's even worse at night. They charge for self-parking, which would make sense if parking was at a premium, but it's not. It is next to Lakewood Church which is cause for huge traffic delays. The nightly rate was very low for the Houston area, I see why now. I will not be coming back.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Erik K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level 4 Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 10, 2013

Started off rough. We booked a room that included amenities in the executive lounge that closed 3 days before we arrived. After some phone calls, manager Marco did a great job rectifying the situation. Housekeeping was fast. Pool was cold. Service at bistro was ridiculously slow. Nice views and room. 2 of the 3 nights no one was in the parking garage and I could've avoided paying; which is annoying. Overall, I would stay again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank poseur247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 10, 2013

Loved my stay at the Doubletree. Rooms were nice, clean and well appointed. Linens and beds were comfortable. The floor to celing windows were great. Some of the staff were great, Karrie and Marco. We had 2 rooms reserved Marco made sure that both our rooms were on the same floor and close to one another. Website says there is a parking charge, however we parked for free and 3 nights. The parking garage is tricky and somewhat of a maze.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BKW1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 9, 2013

The hotel is beautiful and well kept, however I rated it as average due to the fact that I reserved a room with 2 queen beds and received a room with one king bed. Myself and another individual were forced to sleep on the floor due to the lack of availability of a cot or roll-away bed. I would not stay here ever again.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Houston hotels
Show Prices
Show Prices
Show Prices
Greenway/ Upper Kirby
Courtyard Houston-West University
Modern B&B
#72 of 510 in Houston
199 reviews
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton Houston - Greenway Plaza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Houston - Greenway Plaza

Property: DoubleTree by Hilton Houston - Greenway Plaza
Address: 6 Greenway Plz, Houston, TX 77046-0601 (Formerly Renaissance Houston Hotel Greenway Plaza)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Houston
#44 Romantic Hotel in Houston
#86 Business Hotel in Houston
#94 Family Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Houston - Greenway Plaza 4*
Number of rooms: 388
Official Description (provided by the hotel):
This luxury hotel in Houston, TX, offers spacious, club-style guest rooms, all with floor-to-ceiling windows and impressive views of downtown Houston and River Oaks. All of our rooms have modern amenities and feature plush furnishings, sumptuous bedding, WiFi, a walk-in closet and luxury bathrooms with a separate shower and granite vanities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com, Travelocity, Priceline, HotelsforEveryone, TripOnline SA, Hotwire, Cancelon, HotelQuickly and getaroom.com so you can book your DoubleTree by Hilton Houston - Greenway Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Renaissance Houston
Houston Renaissance

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing