We stayed for two nights:(weekend)
I only have one con: we paid a lot of tolls to get around. Location of the the hotel is next to the toll so my Gps only recognized tolls. I learned how to turn "avoid tolls" the last day I was there.
The pros!! Soo many. Customer service was phenomenal! The leadership of Brian and his leadership is great! Alexandria one of the front desk representative was beyond amazing! Her skills to guide us and to just speak to customers is wonderful. I led my share of employees and seeing someone like Alexandria on a team is something any boss should be proud of! Kesha was good as well. I didn't get to have a lot of encounters with her as much as Alexandria but they are both great! I recommend this as a go-to place for customer service!
The rooms, they were clean and neat. It has a desk overlooking outside. Another con is the television set kept turning off and it just seems like it doesn't want to work. We called the front desk and even after a guy fixed it we were having problems with the volume and not changing channels. We just wanted to watch the NFL one evening. The bathroom was beautiful, room was beautiful-clean and organized. The milk that was meant for coffee was spoiled. Other than that housekeeping was doing a great job!
Check-out and check-in was simple and no wait...
There is a restaurant downstairs if you don't want to go out...
Overall, great experience! Will highly recommend!!
Thank you Sheraton for this opportunity!
- Official Description (provided by the hotel):
- Conveniently located on Clay Road, just east of Sam Houston Beltway (8), and between Katy Freeway (I-10) and the Northwest Freeway (290). ... more less
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- Also Known As:
- Sheraton Houston West Hotel Houston