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“Good experience”

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Hampton Inn Houston-Brookhollow
Ranked #121 of 508 Hotels in Houston
Certificate of Excellence
Denham Springs, LA
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good experience”
Reviewed November 27, 2013

Good hotel with reasonable pricing. The bed was very comfortable and the AC/Heater worked flawlessly. The breakfast was tasty and the hot food was hot and the cold food cold! I would definitely stay ath this Hampton Inn again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank travalot01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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315 reviews from our community

Traveler rating
    172
    76
    33
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    17
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Shawnee Mission, Kansas
Level Contributor
3 reviews
Reviewed November 14, 2013

Management was very helpful, Price was very reasonable, accommodations were great. Breakfast was also very good and room slept well. I have to type 200 characters before it will let me submit this review, so I will finish by saying this was a great stay.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank ilovetocount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, General Manager at Hampton Inn Houston-Brookhollow, responded to this review, November 18, 2013
Thanks for taking the time to write your review. I was happy to see that you enjoyed your stay with us. I will be sure to share your review with my staff. We hope to see you back real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Tennessee
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed November 10, 2013

This location is very convenient to lots of shops and restaurants. It is located just off the freeway, but my room was quiet. I did not hear any of the freeway traffic. I could not say that about other hotels I have stayed at in the area.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank TNTechie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, General Manager at Hampton Inn Houston-Brookhollow, responded to this review, November 18, 2013
Thank you for taking the time to write a review on our hotel.
I am glad you enjoyed our location and stay.
If we can assist you with your next reservation, please just let us know.
Hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vidor, United States
1 review
Reviewed November 6, 2013

Rude Staff, can not extend a common politeness. In the South you expect respect, not a smart mouth person. No wake up call. Not one polite gesture just rude. GM did not check to see if I was satisfied. Gm was notified of staff issues promptly.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Isabel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, General Manager at Hampton Inn Houston-Brookhollow, responded to this review, November 18, 2013
We are so sorry we were unable to provide you with the quality of service you expect and deserve during your recent stay with us. Please know that this is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us as we are all about Satisfaction Guaranteed and we try hard to make sure all of our guests have a great stay. We hope you will give us another chance to show you the quality hospitality you deserve and welcome you to contact our offices directly if we may be of any additional assistance.
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Germantown, United States
1 review
Reviewed November 6, 2013

This hotel was great as expected but one thing really stood out. The lady that serves breakfast in the morning goes above and beyond what you expect from a Hilton Family Brand. She greeted everyone with a smile, was very helpful in getting breakfast items, and was super sweet. She even helped us avoid some traffic each morning with tips of how to get around. I even went down early each morning just to be around her energizing spirit. She represents true hospitality.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Kelly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, General Manager at Hampton Inn Houston-Brookhollow, responded to this review, November 18, 2013
Thanks for taking the time to write your great review. I was happy to hear that Ms. Dee, my breakfast hostess, took great care of you. I will be sure to share this with her and the rest of my staff. We hope to see you back in Houston soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando
2 reviews
Reviewed November 6, 2013

I would definitely recommend this hotel to anyone. Excellent staff, clean rooms, decent complimentary breakfast and fitness center. Good location. Miss Dee in the breakfast area was very friendly and accommodating.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Kelley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, General Manager at Hampton Inn Houston-Brookhollow, responded to this review, November 18, 2013
Thank you for taking the time to write a great review. I was happy to see that you enjoyed your stay. I will be sure to share your review with my staff and Ms. Dee. We hope to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 18, 2013

We stayed in Houston on our way back from our vacation at the Hampton Inn, Orange Beach. The size of the room and bathroom were great. It did smell musty if you lowered the air and the room was on the cold side as the A/C kept running and was noisy. A/C upgrade would be great. The bed was marvelous and everything was very clean.
I cannot say enough about Ms. Dee and her customer service skills. She really cares and goes above and beyond to make the breakfast experience a wonderful one.
Maria took great pride in the cleanliness of the lobby and helped me carry a few of my things to our car as I walk with a cane, she noticed and assisted graciously and warmly.
Shaquisha, the lobby morning desk guest attendant was so very warm and check out was very efficient.
In future travel through this area, I would not hesitate to stay and would hope that the A/C situation is upgraded. This might also help the musty smell if the AC is lowered. Thank you for a pleasurable and memorable overnight stay.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, General Manager at Hampton Inn Houston-Brookhollow, responded to this review, October 28, 2013
Thank you for choosing to stay with us.
I will be sure to share your comments with Ms. Dee, Maria, and Shaquisha.
I apologize about your AC issue that you encountered.
It has been addressed and has been taken care of.
We hope to see you back in Houston real soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Houston-Brookhollow

Property: Hampton Inn Houston-Brookhollow
Address: 12909 Northwest Fwy, Houston, TX 77040-6303
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#62 Family Hotel in Houston
#64 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Houston-Brookhollow 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Hampton Inn Houston-Brookhollow is located off Highway 290, near the Sam Houston Tollway and Highway 610 in the center of the Northwest Business District, with easy access to all major freeways. There’s plenty to do on this Houston hotel’s doorstep – we’re 15 minutes from the Galleria shopping district, George R. Brown Convention Center, Sam Houston Racepark, Memorial Park, BaseBall USA, Lakewood Church and Rice University. Come enjoy our free high-speed internet and breakfast when you stay with us. ... more   less 
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Also Known As:
Hampton Inn - Brookhollow Hotel Houston
Hampton Inn Houston
Houston Hampton Inn

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