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“Similar to Apartment Living”

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Residence Inn Houston Medical Center/NRG Park
Ranked #238 of 504 Hotels in Houston
Monroe, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Similar to Apartment Living”
3 of 5 bubbles Reviewed June 24, 2013

Pros: Friendly service, homely, comfortable, good complimentary continental breakfast, clean/regular housekeeping, nice clean pool, outdoor recreational area, easy walking access to Kroger grocery store right next door), good location to Medical Plaza with reliable shuttle service, updated appliances (big flat screen tv!).

Cons: Priced too high, large garbage cans located right outside of room and smell, Wi-Fi service slow and choppy, no indoor gym on premises, parking not ideal

Overall, this place had what we needed for an extended stay (one week +). It gave us more of an apartment feel than a cramped hotel feel. The staff are very friendly as is the shuttle service. The location is very convenient to the Medical Plaza, Kroger grocery store, fast food restaurants, and only about 10 minutes from Rice Village (nice shopping and dining). Regular housekeeping keeps things clean, and the pool is always clean and relaxing.

The hotel is priced about the same as others in the area, which are all a little expensive in my opinion for something that meets the basic needs of a hotel (non-luxury). Deals are available for extended stays, however. The biggest inconvenience for me is the absence of an indoor fitness facility - they say they are building their own - and if you think you can walk next door and use the Courtyard Marriott's facility, you are mistaken. Residence Inn guests must drive about 5 minutes to the Springhill Suites Marriott to use theirs.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Daniel40319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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150 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Seattle, Washington
Level Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed June 21, 2013

This is an overpriced older property with cleanliness and security issues.

Upon first arriving at the hotel, I noticed that anyone can walk through the property. There were quite a few quesitonable characters walking or driving slowly through over the next few days of my stay. One such character followed my co-worker from the pool to her room (I watched and hopped up when he knocked on her door) under the guise of asking for a cigarette. We immediately reported it to the front desk who stated they would beef up security. I did not see any security that night, but did see a security presense the next few nights. Because there was a conference in town, the prices were completely outrageous ($400+ per night) and other hotels were booked or even priceier - therefore we had no choice but to stay...

Upon entering my room, there was always musty smell being covered by an air freshener. Everything in the room felt damp. It is humid in Houston, but I believe the cause of the dampness was that there was a good half inch between the top of my door and the outside. I can see daylight when the door is shut. Also, though I never saw a bug (except one small spider), I did feel that there was something making me itch. I never had bites, but two of my co-workers did and reported it to the hotel and Marriott Corporate for investigation.

Also, bring your breakfast coupon to eat in the mornings - they will make sure you have it. I haven't had this at other Residence Inn properties (even in large metropolitan areas), but judging by the riff-raff that walk through consistently, I can see why they need to do it.

  • Stayed May 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank Explorer_Gene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

From the moment we checked in, we were impressed with this hotel. Lincoln, the desk clerk, was so helpful and friendly that it set the tone for the entire stay. All the other staff members we encountered were equally pleasant. Our room was clean, spacious and would be a perfect place for a long-term stay - there was a kitchen, 2 closets and lots of drawers in the bathroom. There is also a grocery store next to the hotel, with a gate between the properties for easy access. Breakfast was very good, and the seating area had lots of tables. The location is perfect for not only the Medical Center and Reliant Stadium, but also the Galleria, Downtown, the Heights, etc.

Room Tip: We were on the ground floor in a building a little away from the office and right by parking.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank GailGT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clearwater, Florida
Level Contributor
90 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed May 23, 2013

I worked on a project in the Houston Medical Center for seven months and spent my entire time staying at this hotel. The staff was warm and welcoming, the breakfast team treated me like family and I ended up leaving them with a thank you gift because I was so appreciative of them. The breakfast bar is surprisingly good and the evening manager's reception was always something to look forward to.

  • Stayed March 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank ClearwaterGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlborough, Connecticut
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed May 14, 2013

I am a Platinum Premier member with Marriott, and have stayed over 100's of Marriot hotels. This one is at the bottom of the list. This hotel is run down and needs updated bad. My wife ended up getting several bites on her body that were confirmed by 2 nurses at the hospital she was working at that they were bed bugs. The hotel insisted they weren't and even called an exterminator who said they were mosquito bites. So either this hotel has a nest of mosquito's in the room or bed bugs. My vote is for bed bugs.
I would not stay here even if it was the only room available. I would driver an extra 15-20 miles to find a better hotel.

Room Tip: Cancel your reservation and find another hotel.
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  • Stayed May 2013, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
7 Thank 2010SSCamaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed April 30, 2013

We stayed in this suites for 2 weeks and really liked it. Friendly staff. The reception is little bet small and not " luxury" but they serve the best breakfast ever!! We stayed in a ground floor suite and ask the reception to move to upper suite due to noise from outside. cleaning was not that good but accaptable. room needs renovation as the bed sheets are a bit old and sofa is over used. the kitchen is much older but works fine. Do not ever miss the breakfast as they serve the best waffles ever :") there is supermarket next to it, five guse, smash burger, taco bell are reachable.

Room Tip: upper suite is more quiter. It's better to stay far from the reception.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank tulipKSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, New Jersey
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 bubbles Reviewed April 5, 2013

Disappointed. Certainly not the standard we expect from a Marriott chain. The GOOD- the breakfast staff was friendly, good selection of breakfast foods although it was the same entree both mornings, like the fact they had a shuttle to take u anywhere within 2mi distance, eg the houston zoo, museum, dinner was ok not gourmet. The BAD- The rooms look tired, bathroom has vinyl faux tile, ceiling looks like there were was a lot of leaks as it was patched up in several places especially upper bedroom corner n corner of the dining room, no weatherstripping at door so can see daylight thru the door, dirty rugs, dirty Murphy bed, housekeeping was lackluster (missing utensils, no baking pan, didn't do dishes when clearly dirty dishes n dishwasher, didn't replace dishcloth just refolded it, no dish washing liquid). Rainstorm the two days we were there n the gutters were overflowing or falling off the roof, after storm saw gutter strips on the grass, roof had algae looked like they need a new roof n to fix the gutters, our window in the bedroom was leaking water during the storm. Like I said its close to hospitals n zoo n downtown but really surprised that this was in Marriott family. It's really in need of overhaul Makes me think they r getting ready to sell this ppy or something. It was ok for a couple of days but I wouldn't want to stay here longer. It's right beside the Krogers so good is close enuf to get groceries, bad is all the noise from there n the hwy.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sparklegirl_19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Houston Medical Center/NRG Park

Property: Residence Inn Houston Medical Center/NRG Park
Address: 7710 Main St, Houston, TX 77030-4406 (Formerly Residence Inn Houston Medical Center/Reliant Park)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #238 of 504 Hotels in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Houston Medical Center/NRG Park 3*
Number of rooms: 287
Reservation Options:
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Also Known As:
Residence Inn Houston Medical Center/Reliant Park Hotel Houston
Houston Residence Inn

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