This place is located behind a strip center and it’s very old and very nasty. The tub was dirty, the fixtures were all corroded, the walls had been re-plastered time and time again, the electrical fixtures were falling off, the lights didn't work until I figured out that the GFCI plug was tripped, it looks dated and dirty. The ice had melted from the freezer in the fridge and left molded water in the bottom and smelled like mildew. The legs on the headboard on the bed was broken, there was urine on the toilet, etc. I went back to the front desk within 10-15 minutes and tried to be nice and not offend the manager, but he was a total jerk. He refused to refund money unless the room was re-rented. I called the corporate number and the first person was less then helpful. All I wanted was to transfer the reservation to another hotel in the chain that was clean and where I would feel safe. Since I was getting charged, I decided to go back and get the keys and go take pictures. While I was driving back around, the hotel manager on duty, beat me to the room and locked me out. I went back to the front desk with their corporate office supervisor on the phone and the manager on duty refused to allow me to take pictures. The corporate supervisor over heard on the cell phone how this guy was treating me and agreed that I would not be charged. The manager on duty demanded that I give him MY cell phone so he could speak to their corporate supervisor. This guy went so far as to suggest that my wife of over 20 years, to have been a call girl and we used the room for 15 minutes, and then wanted the money back. I will be writing the hotel chain corporate office and demanding a letter of apology. Keep in mind that this was done IN FRONT of other hotel guests. I would never consider staying at this dive. Since I didn't want to go to jail over this guy for teaching him a lesson on manners for his total lack of respect for myself or more importantly, my wife, the only recourse I have is to post my experience. I was able to take one picture of the front of the hotel and have posted it. The manager on duty was way out of line, rude, insulting and what you would expect I guess from a dump like this. When I booked this, the rate was 113 with a AAA discount, not including tax and fees.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Orbitz, Priceline, Travelocity, Booking.com, Hotwire, Cancelon, TripOnline SA, Cheap Tickets and getaroom.com so you can book your Galleria Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Quality Inn & Suites Galleria/Westchase Hotel Houston
- Quality Inn And Suites Galleria/Westchase
- Quality Inn Houston
- Houston Quality Inn