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“Don't Even Think About It”

Galleria Inn & Suites
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Galleria Inn & Suites
Ranked #445 of 517 Hotels in Houston
Reviewed March 29, 2008

This place is located behind a strip center and it’s very old and very nasty. The tub was dirty, the fixtures were all corroded, the walls had been re-plastered time and time again, the electrical fixtures were falling off, the lights didn't work until I figured out that the GFCI plug was tripped, it looks dated and dirty. The ice had melted from the freezer in the fridge and left molded water in the bottom and smelled like mildew. The legs on the headboard on the bed was broken, there was urine on the toilet, etc. I went back to the front desk within 10-15 minutes and tried to be nice and not offend the manager, but he was a total jerk. He refused to refund money unless the room was re-rented. I called the corporate number and the first person was less then helpful. All I wanted was to transfer the reservation to another hotel in the chain that was clean and where I would feel safe. Since I was getting charged, I decided to go back and get the keys and go take pictures. While I was driving back around, the hotel manager on duty, beat me to the room and locked me out. I went back to the front desk with their corporate office supervisor on the phone and the manager on duty refused to allow me to take pictures. The corporate supervisor over heard on the cell phone how this guy was treating me and agreed that I would not be charged. The manager on duty demanded that I give him MY cell phone so he could speak to their corporate supervisor. This guy went so far as to suggest that my wife of over 20 years, to have been a call girl and we used the room for 15 minutes, and then wanted the money back. I will be writing the hotel chain corporate office and demanding a letter of apology. Keep in mind that this was done IN FRONT of other hotel guests. I would never consider staying at this dive. Since I didn't want to go to jail over this guy for teaching him a lesson on manners for his total lack of respect for myself or more importantly, my wife, the only recourse I have is to post my experience. I was able to take one picture of the front of the hotel and have posted it. The manager on duty was way out of line, rude, insulting and what you would expect I guess from a dump like this. When I booked this, the rate was 113 with a AAA discount, not including tax and fees.

  • Stayed: March 2008, traveled on business
    • Value
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    • Check in / front desk
    • Rooms
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3  Thank txtravelr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 - 25 of 25 reviews

Reviewed September 17, 2007

Nice hotel located just off of Westheimer. Very convenient to shopping and restaurants. Staff was helpful. Room was spacious (king bed suite). Would definitely recommend this hotel to others.

  • Stayed: September 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
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    • Business service (e.g., internet access)
Thank Cajun_girl_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2016 via mobile
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Stayed: January 2016, traveled with friends
Thank Fafaxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2015 via mobile
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Stayed: June 2015, traveled with family
Thank María del Pilar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Galleria Inn & Suites

Address: 9041 Westheimer Road, Houston, TX 77063 (Formerly Econo Lodge Inn & Suites)
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #445 of 517 Hotels in Houston
Price Range: $68 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Galleria Inn & Suites 2*
Number of rooms: 75
Reservation Options:
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Also Known As:
Quality Inn & Suites Galleria/Westchase Hotel Houston
Quality Inn And Suites Galleria/Westchase
Quality Inn Houston
Houston Quality Inn

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