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“Disappointed”

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Drury Inn & Suites Houston Hobby Airport
Ranked #67 of 511 Hotels in Houston
Certificate of Excellence
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Disappointed”
Reviewed March 14, 2013 via mobile

Have stayed in Drury hotels before
This one was only fair
Halls were dirty
Housecleaning left rag on toilet
Air conditioner off and on all night-loud
Bed too soft
Coffee not available at 6:00 am
Worst of all this is hotel near airport with no shuttle service!!
Overall was not much better than Motel 6
(sorry Motel 6)

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Furnissmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Houston Hobby Airport, responded to this review, March 22, 2013
We sincerely apologize that you had a concern during your stay at our hotel. We value your business and regret that the level of service was not what you expected and deserved. Your comments will help us address the issues you brought to our attention so we can improve our services. By the way, we do provide transportation to and from Hobby Airport.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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235 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston
2 reviews
Reviewed March 12, 2013

The part of town by hobby airport is not a good one, if you don't need to stay in this part of town then choose another drury inn. That being said this place is very nice for the price. Parking lot is fenced and they do have security outside. Free wifi, free parking, free breakfast, free evening "snack" that you can easily make into dinner, three free drinks per adult per evening, free cab to/from the airport. Very nice pool, half indoor half outdoor, heated in the 80's. Standard TVs that you can plug your laptop or tablet into. Good pillows, two room suite has couch recliner and chair, staff is exceptionally friendly and the GM is hands on and super friendly.

Room Tip: Get the two room suite for a little more space if your traveling with kids.
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AniAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrollton
Level 6 Contributor
179 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed March 2, 2013

Looking for another Hobby area hotel to try out. In the area at least 1-2 times a month. Have never stayed at a Drury so decided to give it a try.

Pros:
Nice size rooms, clean, comfortable beds, the location is close to Hobby and about a 1/2 block off 45 so the highway noise is a little less than our other usual Hobby area hotel, and they offer gated parking. They also had a great fitness center with nice equipment. In the mornings they offer a hot breakfast, but I always sleep past those. In the evenings they have a happy hour with snacks - soup, baked potatoes, nachos, salad, chips, etc. which is really a great idea. They also provide drinks - soft drinks and 1 complimentary "adult" beverage. I did try the food and it was very good.

They also had a great little coffee bar that had free hot coffee 24/7.

The day we checked in the front desk staff was super helpful and very friendly.

Cons:
This hotel, although clean, needs to be brought from the 1980s into 2013. If they spent a little money on a makeover - new carpet, furniture, fixtures it would be hard to beat this hotel.

Our room was a non-smoking room, but my problem with hotels that allow smoking in any room is that it can be smelled by a non-smoker - yes, we can smell it a mile away.

They are also a pet friendly hotel, which is fine. I just seem to always be near the dog that howls or barks next door.

Last but not least, when asking for the code to exit the parking area the evening staff person must have been having a bad day. When we asked what the code was to exit, she said "you didn't say hello"...not sure if this was sarcasm or not, but either way, unprofessional.

In summary - Would we stay here again, yes. Will it be our first choice, no.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jetsetterwannabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Houston Hobby Airport, responded to this review, March 14, 2013
It is always a pleasure to hear from our guests, and especially those who were pleased with their stay at our hotel.

I will share your comments with our team members who will be pleased to hear that your stay was memorable.

The hotel will start renovation June 5,2013 so please come back and see our new look!

Again, I am happy that your experience was a satisfying one, and hope you continue to give us additional opportunities to serve your lodging needs.

Thank you,
Denise Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 30, 2013 via mobile

One of the best mid level hotels in area
It is clean and quiet
The happy hour has enough real food that I did not have to go elsewhere
Good breakfast as well
Close to airport but not close enough for plane noise
Has shuttle service that was very responsive
Would rate as 4+ excellent for value

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Furnissmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarksville, Ohio
Level 5 Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 26, 2013 via mobile

Good place to stay before a flight. Food in the evening. Saved going out for dinner. Just snacks but was good and enough to get thru. Shuttle to airport. People were very nice and helpful. They have free soft drinks and popcorn.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fred F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maumelle, Arkansas
Level 5 Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 9, 2013

I stayed at this property with my father in late December 2012. He is a MD Anderson patient (ask for the discounted patient rate). The General Manager, Denise, is awesome. She is friendly, attentive without going overboard and very helpful. This property is easily accessible from a major interstate, the general area is a little iffy, but parking is gated and I never felt that safety or security was an issue. This hotel is a little older, but I have no complaints about cleanliness, furniture or fixtures. Every room has a large LCD TV, refrigerator and microwave.

Breakfast is better that average, with real breakfast items, not just danish and cereal. The evening "kick back" cocktails and hot food are great. The bartender knew most guests names and preferences, and Denise visited every table. Attention to the detail along friendly and helpful staff make this Drury property the place to stay in south Houston, for one night or several.

Denise and her staff greet every guest and go above and beyond. Where else can you get a great CLEAN room, 2 hot meals and drinks for under $100 per night? I would stay here again!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank momof2z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Marque, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 6, 2013

Exceptional customer service. Nice rooms, free cocktail hour and beer, free excellent breakfast with the works not just beagals, top notch shower system...excellent customer service at an excellent price. I got my room for 62.99 plus tax, when i got to the hotel my reservations were accurate, the attendant showed good customer service and made me aware of free cocktail hour and food to watch the football game, room smelled of cleanliness, best pillows i've ever slept on...i had to take the pillowcase off just to see what kind of pillows they were...soft relaxing bed..waffles, sausage,eggs, etc for breakfast, shower came with shower gel,shampoo and conditioner dispenser in the shower..HD TV. reasonalbe vending machine. I was highly impressed for such a low price.

Room Tip: Excellent customer service, free cocktail, good free food, excellent price
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KATRINA B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites Houston Hobby Airport

Property: Drury Inn & Suites Houston Hobby Airport
Address: 7902 Mosley Road, Houston, TX 77061-3415
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Romantic Hotel in Houston
#44 Best Value Hotel in Houston
#53 Family Hotel in Houston
#66 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Drury Inn & Suites Houston Hobby Airport 3*
Number of rooms: 134
Official Description (provided by the hotel):
Drury Inn & Suites is next to Houston Hobby Airport in southeast Houston off I-45. About an hour from Gulf Coast beaches, it's an easy, 20-minute commute to the Houston Zoo and other downtown Houston attractions. Enjoy free hot breakfast and free hot food and cold beverages at our 5:30 Kickback(R) every evening. ... more   less 
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Also Known As:
Drury Inn & Suites Houston Hobby Hotel Houston
Drury Inn And Suites Houston Hobby
Drury Inn Houston
Drury Houston
Houston Drury Inn

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