On Saturday night February 15th, I returned my car to the IAH Car Rental facility at 10:47 PM and took the shuttle bus back to the airport. Upon arriving back at the airport I called the hotel around 11:00 PM to request a shuttle pickup at Terminal A.
Three phone calls and an hour and a half later, the shuttle finally arrived at 12:30 AM! This was after initially being told it would be there in 10 minutes, then during my second phone call just 15 to 20 minutes. I don't know the peak times for shuttle service between the airport and hotel but I'm confident that 11:00 PM is not their busiest time.
Upon returning to the hotel, I spoke w/ a polite associate named Cheriti (I believe) and explained that I thought it was unacceptable to wait 90 minutes for a shuttle. She apologized by saying there was a shift change at midnight and the information may not have been communicated. She then asked what she could do to make up for the delay. After taking my complaint and information, she said the information would be given to her manager and she would be requesting that airline miles would be credited to my account for the inconvenience.
Aside from the shuttle service, the location is good and the sleep quality was very good. Just be wary of the timeliness of the shuttle service, especially if you are rushed to make a flight.
- Official Description (provided by the hotel):
- Experience relaxation and renewal at the newly renovated Holiday Inn hotel in Houston, Texas.With a casually sophisticated atmosphere, first-rate facilities and a welcoming staff, Holiday Inn Houston - Intercontinental Airport Hotel offers the very best in Texas accommodations. Leisure and business travelers alike will appreciate our Houston hotel's convenient location off I-45 and Beltway 8 as well as our complimentary shuttle services to the IAH Airport, which make transportation trouble-free during your stay.These modern accommodations provide easy access to many popular attractions, including H&H Ranch, the Astrodome, Sam Houston Race Park and SplashTown Houston. Our hotel is close to great shopping at Deerbrook Mall and the famous Houston Galleria, as well.Lodging at our upscale Houston hotel provides corporate travelers with top business services like a 24-hour business center, free Wi-Fi and flexible meeting space. From a beautiful ballroom to an intimate boardroom, we have the perfect facilities for your next Houston event. Our accommodations are also near major corporations like Halliburton, Continental Airlines, ExxonMobil and Nat'l Oilwell Varco.We go beyond ordinary Houston hotels to offer the best in traditional hotel hospitality and services. Relax in the outdoor pool and enjoy your favorite comfort foods at our ranch-style restaurant. Discover premium comfort and affordable rates at the Holiday Inn Hotel in Houston, Texas. ... more less
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- Also Known As:
- Holiday Inn Houston Intercontinental Airport Hotel Houston
- Intercontinental Houston Airport