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“Needs a major overhaul”

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Holiday Inn Houston Intercontinental Airport
Ranked #99 of 517 Hotels in Houston
Oceanside, California
Level 6 Contributor
72 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Needs a major overhaul”
Reviewed January 6, 2013

There were really only two things that were average about this hotel, the bed and the TV. Everything else was below average. Cold water in the shower, which looked like it hadn't had a proper cleaning ever. Room decor was out of the '60s. Since we were only there overnight to catch an early flight out of IAH it was fine, and the price was reasonable, it served the purpose, but we won't be back. There are other SPG properties, including right next door, that are newer and probably much better.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xbioman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOUAP6804, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review, January 15, 2013
Dear Guest; Thank you for your feedback. While we're glad the bed and TV met your satisfaction I wish to apologize for the issues with the water, cleaning & decor. Having recently had all three boilers given their annual check up, we are disappointed to hear this- I hope you let us know the room number so we could identify & check this closer and also about the cleaning so we can check & correct any particular room cleaning. As with the decor, our designer did take a 60's/70's theme (plus airplanes) with freash modern colors- and while liked by many, we understand that it can be controversial. I hope you might try us again. We appreciate your business. Respectfully, Dennis Miller, General Manager.
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717 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
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San Pedro, Belize
Level 6 Contributor
119 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 4, 2013

Nothing special about this Hotel. They seems a bit overwhelmed by the number of people staying there. I stayed here because of a ftlight delay which they seem to get alot of customers from the airlines. In the room was a sign saying they had toothbrushes but at the desk they said they had been out for a few days, next day none again. Wifi is spotty, shower/tub plumbing was in poor repair. The room was clean and comfortable. The exercise room was nice and the out door pool looked good too. Resturant food was run of the mill, served day old rolls and freezer burnt butter, main course was better.
I would not choose to stay here but with the airline paying for the room it was acceptable.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunnyDaysInBelize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOUAP6804, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review, January 15, 2013
Dear Guest; we appreciate your feedback and glad to learn that many aspects of your stay were good. However, we also appreciate you sharing that some nights such as yours, when we receive delayed airline guests that it can sometimes be a bit hectic. We have continguency plans in place to help displaced travelers when this occurs and will continue to look for ways to respond better. Sincerely, Dennis Miller, General Manager
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Michigan
Level 6 Contributor
141 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 3, 2012

Ended up in Houston on a flight delay, needed a place close to the airport to sleep at, to make an early departure the following morning.

Requested by hotel to call them when I arrived to ask for shuttle (was late arrival) and inform them of the terminal we arrived at. Shuttle arrived 12 minutes after I called, not bad. Normal shuttle service from hotel is 30 minute intervals starting @ 430 AM. Not sure when regular service ends, but must be after 11 as we were that late.

Check-in was fine, gentleman was polite, quick and efficient, asked me if I was a Priority Club member. Offered me a breakfast coupon, but I could not use as they didnt open until 6AM and I was leaving @ 530. Also offered me a goody bag with 2 waters and 2 snacks.

Arrived at room (#176) at the end of a wing. Was not impressed overall. Room was clean. Bed and pillows were very good. Room temp/control was fine. This particular room was adjacent to the elevator, VERY NOISY. The wireless service was horribly slow. Rooms and hotel in general would benefit from some renovation as the design appears dated. It was late and I only had about 5 hours of sleep ahead of me so I put a pillow over my head and went to bed. There are a lot of options on this street for lodging, not sure about the others but might try something else next time.

Room Tip: Do not get a room ending in '76 or '77
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  • Stayed November 2012, traveled on business
    • Value
    • Location
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Helpful?
4 Thank BeachLeech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOUAP6804, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review, December 4, 2012
Dear Guest, thank you for the overall good comments. We appreciate hearing that our front desk was polite, recognized your membership status and that both the check in & shuttle service was quick. We're also glad to hear that the room was clean and comfortable, however, we apologize for the noise from a nearby elevator. We have noted this room with our staff and will try to limit selling this particular room in the future. We appreciate your business.
Sincerely, Dennis Miller, General Manager
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United Kingdom
Level 6 Contributor
129 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed December 2, 2012

Stayed about a week here , good comfortable hotel, great shuttle service
Attached bar restaurant was good value , enjoyed the zindfel wine one evening.
Very at tentative staff , will stay here again
Only downside is the location if you don't drive nowhere to go , guess that's the us rather than the hotel

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank russellh731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOUAP6804, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review, December 3, 2012
Dear Guest, it was a pleasure to read your nice review. We're glad the staff was very attentive, the hotel comfortable and the shuttle was great. Being away from home for over a week can be challenging but we're pleased to hear we came through for you and made your visit comfortable. Thank you! hope you'll have a chance to stay with us again.
Sincerely, Dennis Miller, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 24, 2012

I had never experienced such bad customer service at any hotel I've stayed at, especially from a Manager on duty (Pamela). Maybe it was because I'm a female..... She treated the man before me like royalty, when it was my turn to get checked in she was cold and not friendly at all, I received better service from the hotel shuttle driver. On my next visit to Houston I will be staying elsewhere!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank prolady93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Houston Intercontinental Airport, responded to this review, December 9, 2012
Dear prolady93,

Thank you for staying with us and taking time to give feedback. I am happy to know that you found our location and room accommodations suitable for your needs. Please accept my sincerest apology for any inconvenience you may have experienced with the staff service received. I will follow up with our staff to ensure similar incidents won't happen again.

While we understand your stay was not 100% satisfactory, we would hope you would give us another chance to host you again in the future should your travels bring you back to the area.

Sincerely,

Pam G.
Case Manager
IHGCare
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Doha, Qatar
Level 6 Contributor
552 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
Reviewed November 22, 2012

I was sent here by an airline because we did not get on a flight.. It was a very pleasant experience and the hotel staff were very helpful and provided us with tooth brushed and shavers because our bags were no longer with us.
The rooms are clean and very comfortable. there is shuttle busses every 30min to the airport starting very early in the morning .

  • Stayed November 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B787skipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOUAP6804, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review, November 26, 2012
Dear Guest: thank you for the very nice review and comments. We're glad that we were able to come through for you during a stressful airplane delay. We look forward to being of service to you again, although we hope it is not due to airplane problems.
Respectfully, Dennis Miller, General Manager.
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Houston, Texas
Level 5 Contributor
57 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed November 20, 2012

We grab this from Priceline's hidden 3 star hotel deal. It was 108 (incl taxes) for Sunday and Monday! It is a bit of a gem for that price. It does not feel like a H'Inn that I thought they were. Its almost comparable to a Marriott or Hilton maybe just shy of them BUT at this price it more than worth it!

The room was very good with a good bed and bedding, not that cheap crap you usually see at cheap hotels. The gym and pool look good and the restaurant was very good and too expensive. Nice size TV in a modern common area near the lobby that I watch the games Sunday afternoon.

The only drawback is the industrial/lower income neighborhood that you find yourself in near any hotel near the Airport.

Room Tip: Hotwire or Priceline hidden 3-star hotel.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank momdadsefi2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOUAP6804, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review, November 26, 2012
Dear Guests: Thank you so much for the very nice review. We are very glad that we were able to meet, and perhaps even exceed your expectations. We will be sure to share your compliments with the staff and I know it will motivate them even more.
We hope you can visit us again. Sincerely, Dennis Miller, General Manager.
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Additional Information about Holiday Inn Houston Intercontinental Airport

Property: Holiday Inn Houston Intercontinental Airport
Address: 15222 John F Kennedy Blvd, Houston, TX 77032-2306
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#31 Best Value Hotel in Houston
#122 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Houston Intercontinental Airport 3*
Number of rooms: 416
Official Description (provided by the hotel):
Experience relaxation and renewal at the newly renovated Holiday Inn hotel in Houston, Texas.With a casually sophisticated atmosphere, first-rate facilities and a welcoming staff, Holiday Inn Houston - Intercontinental Airport Hotel offers the very best in Texas accommodations. Leisure and business travelers alike will appreciate our Houston hotel's convenient location off I-45 and Beltway 8 as well as our complimentary shuttle services to the IAH Airport, which make transportation trouble-free during your stay.These modern accommodations provide easy access to many popular attractions, including H&H Ranch, the Astrodome, Sam Houston Race Park and SplashTown Houston. Our hotel is close to great shopping at Deerbrook Mall and the famous Houston Galleria, as well.Lodging at our upscale Houston hotel provides corporate travelers with top business services like a 24-hour business center, free Wi-Fi and flexible meeting space. From a beautiful ballroom to an intimate boardroom, we have the perfect facilities for your next Houston event. Our accommodations are also near major corporations like Halliburton, Continental Airlines, ExxonMobil and Nat'l Oilwell Varco.We go beyond ordinary Houston hotels to offer the best in traditional hotel hospitality and services. Relax in the outdoor pool and enjoy your favorite comfort foods at our ranch-style restaurant. Discover premium comfort and affordable rates at the Holiday Inn Hotel in Houston, Texas. ... more   less 
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Also Known As:
Holiday Inn Houston Intercontinental Airport Hotel Houston
Intercontinental Houston Airport

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