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“Bad shuttle, but pleasant sleep-over”

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Best Western Plus JFK Inn & Suites
Ranked #56 of 517 Hotels in Houston
Certificate of Excellence
Reviewed January 9, 2014

Because of our non-connecting flight back home we decided to sleep one night over at the Best Western Plus JFK. After arriving the airport (around 7:00 pm) i called directly the hotel for picking us up at the airport. They told me they will be arriving in about 10 minutes. Because i already read some (bad) reviews of the shuttle-service we decided to wait. After one hour there was still no shuttle from Best Western.. I called again and tell that we already wait for one hour and we are tired, so we would love to picked up soon, again they told me the shuttle will arrive in 10 minutes. Still no shuttle after another hour! Finally we get in the hotel around 9 pm! Please Best Western: improve your service! The shuttle was the reason we booked with you.. back to the airport was smooth and no problems at all.

But to be positive: we love the stay at Best Western Plus JFK. The rooms are large, modern and clean and the bathroom (good shower!) were very good. The kingsize bed is one of the best beds i ever sleeped in, i loved it after a bad flight. And a late checkout, as we wished, was no problem at all. The breakfast is simple but okay, nothing more to wish on a morning. If we ever have to sleep over again at Houston International Airport i will definitly stay again with Best Western! (but probably taking a cab)

  • Stayed: January 2014, traveled as a couple
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Thank Wesley101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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234 - 240 of 286 reviews

Reviewed January 8, 2014

I enjoyed my stay at this hotel. They were good at accommodating me at such a short notice. The breakfast was great and I appreciated the courtesy shuttle to the airport. The service was good, and the hotel was quiet during the night.

  • Stayed: January 2014, traveled solo
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Review collected in partnership with Best Western
Thank Cristina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher M, General Manager at Best Western Plus JFK Inn & Suites, responded to this reviewResponded January 16, 2014

I am so happy that your stay with us was good! We strive to make each guest, a happy guest. Come and see us the next time you are in Houston!

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Reviewed January 3, 2014

We had an overnight layover in Houston between connecting flights and chose this hotel as I travel a lot on business and tend to stay at Best Western's. This hotel was very close to the airport and restaurants, was very clean, modern, and safe, and has very comfortable beds. A quick check-in, quick check-out, and a free shuttle to the airport added to an overall good experience. This was a family trip but I would definitely stay at this hotel again next time I'm in Houston regardless of the reason.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Best Western
Thank Shane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher M, General Manager at Best Western Plus JFK Inn & Suites, responded to this reviewResponded January 16, 2014

Thanks so much for the kind words! Always good to know that our guest had a comfortable stay. Look forward to seeing you again!

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Reviewed November 21, 2013

Nicely outfitted room, everything was very clean. For Access to the Airport a very good Location. The personnell was very friendly and helpful, especially the manager. Breakfast was also very good. The pool and Fitness room were clean and nicely equipped.

  • Stayed: October 2013, traveled as a couple
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Thank BertKroon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher M, General Manager at Best Western Plus JFK Inn & Suites, responded to this reviewResponded December 2, 2013

"Es war uns eine Freude, Sie als unseren Gast zu haben." We are so glad that you enjoyed your stay with us. Please visit with us again!

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Reviewed November 14, 2013

The hotel was recently renovated. But, if you are expecting lush fabrics, stone and ornate lighting you will be disappointed. The proximity to the airport has it's obvious advantages and the price paid ($116/night) are the two factors that have me rating the hotel as high as it did. The staff was ok. The desk clerk complained about being tired (10:00 PM), the morning desk clerk (6:00 AM) was wearing a sweater hoodie and had a personal space heater sitting out on the desk, chewing gum. The staff member serving the breakfast bar was irritated. The breakfast bar was pretty ordinary fare...waffles, muffins, fruit. Inside the room, the layout was fairly ordinary. Examples: A window-mounted air conditioning unit, lightweight interior doors, fiberglass walk-in shower, granite counter top, refrigerator, coffee maker and so on. It may be a weird personal thing, but the lighting was terrible. They are using fluorescent lights, which is no big deal, but they use the cool color lights that make everything off color and industrial feeling. In addition to the color, the lighting was dim throughout...the sink had two wall sconces and made the restroom very dark. Overall, the hotel price and location earned it more stars than I would normally award to a hotel such as this.

Stayed: November 2013, traveled on business
Thank wisconsintotexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher M, General Manager at Best Western Plus JFK Inn & Suites, responded to this reviewResponded November 19, 2013

Well, I must agree. "It is what it is" , and I am not sure that your expectations of our property were correct. We are very proud of our hotel, and feel that our contemporary design and our numerous amenities make us a Best Western Plus property that provides an outstanding, comfortable and value priced opportunity for our guest. I appreciate your commenting on our guest service and breakfast. We are always looking to make our guest more comfortable and seeking ways to make their stay with us better. It would be our pleasure to have you as our guest again. I do however hope that your four star hotel expectations in future ventures match your desire for a value priced stay!

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Reviewed November 12, 2013

This may be the best Best Western I've ever stayed in. I spent one night here on a business trip in Nov. 2013 and was pleasantly surprised at how nice this place turned out to be. It looks like it was just remodeled and was spotlessly clean and attractive. It's very convenient to IAH airport but somewhat distant from downtown Houston. The desk clerk in the evening, a young man named Christian, was very friendly and attentive, even when he got very busy with numerous arrivals. If I had to travel to the area again, I would definitely stay here.

  • Stayed: November 2013, traveled on business
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Thank AdrianaR146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher M, General Manager at Best Western Plus JFK Inn & Suites, responded to this reviewResponded November 19, 2013

Always nice to hear good things from our California friends. Glad that you enjoyed our hotel and that your stay was a pleasant one. See you soon!

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Reviewed November 9, 2013

Rooms have been updated with comfortable beds, new bathrooms with showers, and large TV's with good cable selection. Exercise room is good and breakfast was OK. Rooms are quiet with some airplane noise due to being close to IAH airport. I called the hotel around 7:30 PM for a pick-up at the international arrival terminal. Hotel van arrived quickly in about 10 minutes. Front desk personnel at check-in and check-out were friendly and efficient. There is a subway sandwich shop and Chinese restaurant next to the hotel.

  • Stayed: November 2013, traveled on business
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Thank comments_USA_154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher M, General Manager at Best Western Plus JFK Inn & Suites, responded to this reviewResponded November 19, 2013

It is always nice to hear that we have done our job! Your having a comfortable stay is our goal. We look forward to having you stay with us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus JFK Inn & Suites

Address: 15615 John F Kennedy Boulevard, Houston, TX 77032-2313 (Formerly Clarion Inn )
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Family Hotel in Houston
#40 Best Value Hotel in Houston
#70 Business Hotel in Houston
Price Range: $110 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus JFK Inn & Suites 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Enjoy convenient access to George Bush Intercontinental Airport (IAH) and all that the greater Houston area has to offer while discovering great amenities and service at the Best Western Plus JFK Inn & Suites in Houston, Texas. We offer free airport shuttle service, free parking and free deluxe breakfast. The hotel is in the perfect location; near IAH and greater Houston's best attractions. ... more   less 
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Also Known As:
John f. Kennedy Hotel Houston
Clarion Hotel Houston
Clarion Houston
Houston Clarion

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