For a Crowne Plaza you cant beat the price, but I don't think I have ever stayed at a Crowne Plaza as dated as this.
The Pro's- Great rates can be had. Staff is professional and sincerely hospitable. Restaurant has good food at reasonable prices. Breakfast buffet is plentiful and good. The woman that called after check in to insure my satisfaction was awesome, and offered to go to any length to help with my internet problems (I was way off the main building, and after reading tripadvisor reviews I figured I would experience internet problems).
Con's- The mold like smell is bad. The front desk staff was great, but also confused with directions to get me to my room (I carried luggage around way too long). The wait to check in is beyond unacceptable. Internet access is sketchy at best. The lounge is extremely dark with limited seating for meals.
I had a last minute trade show that I had to attend, and was hesitant to book here due to reviews. I did call this hotel prior to booking to insure that the shuttle would take me to the convention center and back daily. I was told "absolutely" over the phone. The problem is that I was at the downtown convention center (10-11 miles away), and after arrival was told "no way" ( I offered to pay extra or tip handsomely). I was told that the confusion is they thought the convention was at Reliant Stadium across the street. There was no convention at the stadium while I was there. Taxi cost me about $20 dollars one way. With that expense included I could have booked at a much nicer hotel next to the convention center. I don't think this hotel is as bad as many review, but most of the bad reviews are directly related to real issues. I was told at check out that I was supposed to get free breakfast buffet coupons. I am not sure why the wait staff would tell me this after I paid (and tipped well) daily.
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- Also Known As:
- Crowne Plaza Hotel Houston- Medical Houston