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“Great location, dated hotel”

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Crowne Plaza Houston Near Reliant - Medical
Ranked #298 of 508 Hotels in Houston
Victoria, Texas
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great location, dated hotel”
Reviewed March 10, 2013

This is a great location, walking distance to Reliant stadium. However, the hotel really needs a renovation, and the floors need serious cleaning. Having said that, I would stay here again if I were going to an event at Reliant for the free parking and close proximity.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houcp-admin, Manager at Crowne Plaza Houston Near Reliant - Medical, responded to this review, March 28, 2013
Dear Kathleen H

It is not always just because it there and because we have to except it, but because we appreciate everything that it has to offer. We certainly recognize the areas in where improvement is needed and a timeline has been in place to correct these items. Most of all of the common area carpets are scheduled to be replaced within the next six months and new furniture and linens have also been ordered. This will help improve the condition of the hotel. Our landscaping is also on a weekly schedule. Projects, both inside and outside are in place to help improve the overall appearance of the entire property. Our guests are very important and we want to make sure that their expectations are met. We are still one of the few hotels that continue to offer free parking to our guest. It is also well noted that on some special events there is a small fee for extra vehicles parking. For whatever reason brings you back to Houston Tx. you are more than welcome to come and be our guest. Once again thank you very very much. Good Luck in all of you ventures.
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387 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
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English first
Saint Louis, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 3, 2013

I had to stay here as there were no other available rooms in town. The fact that they did have a vacancy despite being next door to the stadium and the very popular rodeo should say it all. Room was dirty, the toilet didn't flush, and the staff was rude. It would be acceptable if I was paying $60 a night but I paid $200 per night!! DO NOT STAY HERE.. Well unless there are no other vacancies in town.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank grandipiska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Houston Near Reliant - Medical, responded to this review, March 21, 2013
Dear grandipiska,

Thank you so much for taking the time to write a review about your stay. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that note please accept our sincere apologies for the shortcomings you experienced during your stay and for the inconvenience the overall cleanliness of the room may have caused. We are hospitality professionals who pride ourselves on delivering world class service and for that reason your comments will certainly be looked into.

As for the rates, we strive to provide a competitive rate in the area. It is not our intent to inconvenient our guests instead provide rate options that make sense.

Nevertheless, I have taken note of your valuable comments and rest assured that these will be shared to our management team for the purpose of bringing improvements needed.

We appreciate your loyalty and hope that you will give us the pleasure of hosting you again on your next visit.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Houston, Texas
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 25, 2013

We stayed at the Crowne Plaza for the HLSR BBQ cookoff. Those of you who have been know it's a crazy fun but busy weekend. I chase the Crowne Plaza because it was across the street from the cookoff at Reliant and would be much more convenient than fighting the crowds to drive home. Check in did not take too long considering the crowds. The room was clean and nice and housekeeping was on track. The reasons I give them 3 stars rating is that the room service was pretty bad. Only thing we ordered was breakfast each morning but was always messed up. The guy who answered the phone couldn't understand me (he was hispanic). Another guy called back a could time to make sure the order was right (the order was very simple straight from the menu) but it still came wrong. Also, the "20 min" wait was more like an hour and a half. I would still recommend this hotel but it was a little pricy for the service.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Houston Near Reliant - Medical, responded to this review, March 18, 2013
Dear Chris J,

Thank you for choosing Crowne Plaza Hotel Houston- Medical Center as your hotel preference. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the facilities and the location of the hotel. However, we are sorry to hear that the room service you received was less than satisfactory. Please accept my apologies for falling short of your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Woodlands, Texas
Level Contributor
173 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed February 25, 2013

Stayed Saturday night 2/23, obviously place aas very croweded with cookoff contestants and antendees. Managemtn handled the mass of peole great, room was clean and ready when promised, and was a short walk ot hotel form cookoff location. Highly recommend for people attending Houston Livestock Show and Rodeo. Staff was very pleasant and accomodating.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeffLowney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houcp-admin, Manager at Crowne Plaza Houston Near Reliant - Medical, responded to this review, March 28, 2013
Dear Jefflowney

Now that’s what I talking about! Ditto!
Each year brings new challenges with the Cook-Off and Rodeo season. This year was the best year so far and it will continue to get better. The entire operations had a very smooth flow with 1.) Parking 2.) Security 3.) Room readiness and 4.) Checking-in process.
And to top it off we had no major issues of any type! Cook-Off veterans know what I’m talking about and we certainly enjoy having all you as our guest during this yearly event. We’ve already started to make plans on how to better meets the expectation of our guest during the 2014 Cook-off and Rodeo season. Don’t delay in making your reservations as soon as they become available next month. Thank you very much and looking forward to having you once again as our guest next year.
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Chicago
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 4, 2013

While the service from staff was terrific, the property is in dire need of a remodeling. The rooms have old and filthy ceiling tiles. There are leather recliners in the suites that look like they've been there for 20 years and are completely out of place with the rest of the furniture. The bureau isn't sized right to accommodate the new flat screen TV such that you can see if from bed. I saw two different rooms and both suffered from it. The beds were good, to their credit.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MojoTheHelperMonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Houston Near Reliant - Medical, responded to this review, February 18, 2013
Dear MojoTheHelperMonkey,

Thank you for posting a review of our property. I am delighted you were satisfied with the service you received from our staff. I apologize for the disappointment you had with the condition of our hotel. Your review will be used to consider improvements needed and I hope that you can give us a chance to show what we have done.

Again, thank you for your feedback and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
190 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed February 4, 2013

We are currently here for a four day stay due to quarterly medical testing. We have tried other area hotels, but continue to return here. The beds are so comfortable, nice big screen tv, very professional and friendly staff. There is plenty of free parking with a security guard patrolling, which is a plus in Houston! The grounds are meticulous and the large pool and jacuzzi are lovely. They have a luscious buffet breakfast breakfast, with a wide variety of selections, along with the option for cooked to order omelets, waffles, etc., again with attentive staff. They provide free shuttle service to the entire medical area with front door service. This is a huge plus! Navigating in busy Houston traffic on your own is a pain, not to mention the outrageous parking fees at the medical centers. Rodeo is coming up soon, and this hotel is just a stroll away. I am very pleased and thankful to have this accommodation choice when I come to Houston.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FoodieLuv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houcp-admin, Manager at Crowne Plaza Houston Near Reliant - Medical, responded to this review, April 1, 2013
Dear FoodieLuv

“Not any more than we Love having you as our Guest”
We certainly appreciate all of those lovely comments and how everything meets your level of expectations. We pride ourselves and are committed to providing our guest with the highest quality services and facilities. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. I am sure that there is something else that we can for you. And if there is anything you need next time you stay with us, please do not hesitate to contact the Manger on Duty or call me directly. 713.298.7022. Once again thank you very much for those nice comments and looking forward to having you as our guest in the near future. Rc
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Chicago, Illinois
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 30, 2013 via mobile

After having issues with 2 hotel keys, a service staff member rushed up to assist me. Very quick, which allowed me to gain access to my room.
The windows are a little loud when wind blows and traffic can be heard very well on the entrance side of building.

Really like the rooms furniture, even with the lack of other decor, which would really finish off the room

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houcp-admin, General Manager at Crowne Plaza Houston Near Reliant - Medical, responded to this review, February 5, 2013
Dear Charles B
Thank you very much for taking the time and sharing your review of our property with us. It is our goal to consistently provide superior service and accommodations at our hotel and your comments regarding service and condition of the hotel are very much appreciated. This is one of the ways that let us know where we need to improve. We will definitely look at methods available for soundproofing the guest rooms from the highway noise that be heard on a quite night. We are also pleased to know that our location was suitable enough for your needs and our staff helpful. We are continuously upgrading our guest rooms and the first quarter of 2013 is full of new and exciting upgrades for Crowne Plaza. We have new linens, new furniture and more flat TV coming in by March 2013.
Once again thank you very much for staying with us and if there is anything else that we can do for you please let us know. rc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Houston Near Reliant - Medical

Property: Crowne Plaza Houston Near Reliant - Medical
Address: 8686 Kirby Dr, 2350 South Loop West at Kirby, Houston, TX 77054-2804 (Formerly Crowne Plaza Hotel Houston- Medical Center)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #298 of 508 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston Near Reliant - Medical 3.5*
Number of rooms: 650
Reservation Options:
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Also Known As:
Crowne Plaza Hotel Houston- Medical Houston

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