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Extended Stay America - Houston - I-10 West - Citycentre
Ranked #358 of 518 Hotels in Houston
Reviewed February 8, 2013

I stayed in Room 206 and i loved it. The room was clean and fresh. Breakfast in the morning was good with muffins, coffee and fruits. The front desk clerk was great. Specially Raza he helped me with my computer problems. i was having internet problem in my room but raza came and fixed it for me. He always has smile on his face. Thank you so much Raza for all your help.

  • Stayed: February 2013, traveled with family
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Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints01Houston, Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this reviewResponded February 10, 2013

Dear JamesM

Thank you so very much for your nice review of our Extended Stay Katy property. Whenever I read comments like yours, it always gives me such great pleasure. I thank you for staying with us for over a year and half. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I will personally congratulate the staff on your behalf.
As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you continue your stay. Once again, thanks for all of your kind words

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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33 - 39 of 54 reviews

Reviewed February 4, 2013

My daughter and I stayed at Ext Stay on Katy Freeway it felt like home. It was perfection. Clean clean clean. The front desk rep Atriana Harris was friendly, helpful and provided outstanding customer service.

  • Stayed: February 2013
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Thank cdbray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints01Houston, Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this reviewResponded February 5, 2013

Dear cdbray

Thank you so very much for your nice review of our Extended Stay Katy property. Whenever I read comments like yours, it always gives me such great pleasure. I thank you for staying with us for over a year and half. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I will personally congratulate Atriana and Haris on your behalf.
As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you continue your stay. Once again, thanks for all of your kind words.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

Very happy with the treatmet I recive at Extended Stay America in Houston TX honesty the staff is one of the most frienly ,especially Raza helped me alot , very attentive always with a smile on his face Thank you Raza very much !!!!!
The room are clean and big, excellent locations and good price.

  • Stayed: February 2013, traveled with family
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Thank Rosa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints01Houston, Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this reviewResponded February 18, 2013

Thank you so very much for your nice review of our Extended Stay Katy property. Whenever I read comments like yours, it always gives me such great pleasure. I thank you for staying with us for over a year and half. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I will personally congratulate my entire staff on your behalf.
As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you continue your stay. Once again, thanks for all of your kind words.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013

Since I have stayed at Extended Stay America, for over 1.5 years, my stay has been better than EXCELLENT!! The hotel has been renovated, and I was returned to my room, 302, with all the upgrades. When the elevator was not working, Atriana helped me carry my bags to the 3rd floor, which I would not have been able to do without her help. All the personnel have been so helpful I can not pick one person, BUT, all have been Sooo helpful!!! Haris has helped me for any problems, which there were not many. I will stay here until my job ends. Thanks Extended Stay, Haris, Kenny, Atriana, Jaber, Alaba, Maria, and Yolanda.

Room Tip: This hotel fits my needs.
See more room tips
  • Stayed: January 2013, traveled solo
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Thank RDA60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints01Houston, Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this reviewResponded February 4, 2013

Thank you so very much for your nice review of our Extended Stay Katy property. Whenever I read comments like yours, it always gives me such great pleasure. I thank you for staying with us for over a year and half. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I will personally congratulate my entire staff on your behalf.
As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you continue your stay. Once again, thanks for all of your kind words.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

Remodeled recently...
Convenient and Quiet (Hotel is behind a building and close to freeway)
Friendly and Attentive Front Desk employee - Thanks Atriána!
Grab N Go Breakfast a nice touch
Excellent for the low price I paid via Hotwire.com
Check out is a bit earlier than I'm used to... (11 a.m.)

  • Stayed: January 2013, traveled on business
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Thank Heri C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints01Houston, Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this reviewResponded January 28, 2013

Dear heric

Thank you so very much for your nice review of our Extended stay Katy property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I will congratulate the entire staff on your behalf. I'm very glad that you liked our remodel. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

Honestly the overall staff one is of the most hospitable I have ever met. The hotel is pleasant well equipped and well maintained the room I had my stay in was recently renovated and very nice. Front desk members were very helpful and did I mention the great location around city center! A must if your planning your stay in the area.

  • Stayed: January 2013
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Thank Shans20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints01Houston, Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this reviewResponded January 25, 2013

Dear Shans20

Thank you so very much for your nice review of our Extended stay Katy property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I will congratulate the entire staff on your behalf. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2013

We got the room on Hotwire waiting for our apt to be ready. It said it was comparable to holiday inn which is not bad to me, imagine the horror when I step into this hotel. It smells like hot trash on the third and second floor. The sheet was yellow and the pillows white which concerned me. Dirty floors and crumbs on rug. Now someone alarm is going off for the last 30 minutes. Sad thing is we booked for two days:(. The guy at front was willing to let me change rooms but that was no better had stickiness on floors. This is a very cheap hotel, you pay for what you get.

Room Tip: No good rooms exist
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  • Stayed: January 2013, traveled with family
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Thank Ladykk42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saints01Houston, Manager at Extended Stay America - Houston - I-10 West - Citycentre, responded to this reviewResponded January 23, 2013

Dear Ladykk42,

I recently received a copy of your review about our Extended Stay Katy location, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Houston - I-10 West - Citycentre

Address: 11175 Katy Fwy, Houston, TX 77079-2102
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #358 of 518 Hotels in Houston
Price Range: $72 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - I-10 West - Citycentre 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Extended Stayamerica Houston-Katy Freeway Hotel Houston
Extended Stay Houston
Houston Extended Stay

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