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“It was worth the stay” 5 of 5 bubbles
Review of Wyndham Garden Houston Willowbrook

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Wyndham Garden Houston Willowbrook
Ranked #200 of 501 Hotels in Houston
Lafayette, Louisiana, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“It was worth the stay”
5 of 5 bubbles Reviewed June 23, 2012

EVERYONE there trys to make sure your stay is pleasant. My wife and I stayed due to business, and for breakfast she wanted to have a dish of cottage cheese (something that was not on the menu). The manager of the restaurant quickly came to the table and offered ANYTHING on the menu at his cost, and apologized for not having what she wanted. The next day we ordered from the menu again, but this time she saw something that interested her and she ordered it. When we got the bill, the waitress said that it was already taken care of, compliments of the kitchen. The manager of the restaurant also met us in the hall and offered us any services that we might require. The staff are friendly with the customers, and with each other. We will stay here again. The price brings great value, and the service you receive exemplifies it.

Room Tip: Our room was very nice. The air was constantly on, and when we were gone, the cleaning ladies made...
See more room tips
  • Stayed June 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank provenb4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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102 reviews from our community

Traveler rating
    39
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    18
    13
    4
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28
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • Russian first
  • Spanish first
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English first
Huntsville, Alabama
Level Contributor
69 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed May 31, 2012

I was only in the hotel one night, but it was clean, comfortable, and well maintained. Several restaurants nearby and easy access to the freeway. Will stay here again when I am in the area.

  • Stayed May 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank trippin_it_up
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Snowflake, Arizona
Level Contributor
189 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed May 15, 2012 via mobile

Enjoyed my stay very much and I thought the staff was all excellent. Highly recommend to everyone!

Stayed May 2012, traveled on business
Helpful?
Thank cjfcha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed February 7, 2012

Spent 3 nights here thanks to Priority Club's knockdown redemption promo. Not many bad things to say really. Checkin was smooth, everything was clean and the front desk staff were friendly and helpful.
Oh, breakfast was not fantastic. Typical American style breakfast with food that resembled reheated frozen food. Also, some of the bathroom fittings need to be looked into. The hair dryer was hanging loosely from the wall and the ceiling vent was loose and jutting out.
Didn't use the pool, so can't comment. Appreciated the late checkout and secure parking area. Lotsa decent restaurants nearby (but you will need a car).

  • Stayed February 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank TezzMezz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager h, General Manager at Wyndham Garden Houston Willowbrook, responded to this review, February 8, 2012
Dear TezzMezz,
Thank you for your kind words..and thank you for letting us know about the areas that we can make improvements!
We are working toward a full breakfast menu and will offer it in addition to our buffet. As for the buffet, we are constantly changing items to ensure its freshness...great food is our priority! We have also gone straight to the room in which you stayed and made the repairs.
Thank you again, and we hope to see you the next time you're in Houston!

Regards,
Chris Ball
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, NM
1 review
5 of 5 bubbles Reviewed January 23, 2012

Had to go to Houston for a funeral which is never pleasant. The hotel's staff was wonderful and made us feel very welcomed and comfortable. Spent 3 days and would reccomend this property to anyone. Room and entire hotel was very clean. My daughter last her stuffed animal and we thought it was gone when we asked the desk clerk to keep an eye out for it. When we walked into the room later that evening it was sitting on the bed with a note from the clerk that it was found in the parking lot. A step above & beyond when double checked that it had found its way home. Very nice stay!

  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tonyk375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager h, General Manager at Wyndham Garden Houston Willowbrook, responded to this review, February 8, 2012
Dear tonyk375,
We are so sad to hear of your loss. We are, however, glad that we could be a bright spot during your visit. I am so proud to hear how the staff handled the "missing stuffed animal"! I am lucky to work with such a great team.
If your travels bring you back to (or through) Houston, we'd love to have you stay with us again...

Regards,
Chris Ball
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Magnolia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 17, 2011

We had to seek shelter from the Texas wildfire raging in our area, and had to drive some distance to find one not booked-up. When we arrived, tired, hastily packed, disorganized and slightly "dazed and confused", we were met by friendly, helpful staff. We were assigned a room very near a side entrance,(which ended up being a blessing) for unloading. The room was clean, spacious and had a comfortable bed. The hotel is located within a major retail area, so everything we needed was available. The dining and lounging area are spacious and comfortable. I had to have a planning meeting with an associate, and the desk clerk on duty allowed us to "spread out" in a corner of the dining room. (the corner was my idea, not his) On this particular day, my grandaughters (12 and 15) had come to visit. Being the middle of the afternoon, the usual business and working guests had not begun to arrive, and the bar (opening to the lounging/dining area) was not open. However, there is a pool table accessable to that general area. The desk clerk had given permission for my grandaughters to use the pool table for a little while, (I was only a few feet away) but as they were getting started the bar attendant come in with her lunch and rudely "shooed" them out. She said she was getting ready to open, and they couldn't be there. Well, she wasn't getting ready to open. We were there for anonther 45 mins to an hour, and it was still not open-no customers in sight. But that was our only negative experience, and normally we would not have been dealing with that employee, anyway. So all-in-all: "great stay"

  • Stayed September 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cheryll H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed November 14, 2011

We had planned to stay at this hotel for two nights... Our entire stay lasted maybe THIRTY MINUTES! The staff wasn't "rude" but more like semi-warm dishwater, I mean not really offensive, but NOT what you want or expect. After we checked in- the process wasn't bad, I asked about the in-door pool... "Oh, it's not working"... HUH? I told her that was one of the main reasons we decided to stay there, she seemed very un-apologettic and shrugged me off. WOW! My son had to pee (hey, we are a family with kids so when potty speaks we listen!) so we went up to the room so he could do his business. While I was outside in the hall speaking with customer service about getting some compensation for the pool being broken, the FIRE ALARM goes off in our room and the smell of something burning fills the room... NOW my kids are scared (luckily this happened AFTER potty-time, so no change of clothes needed!), that was IT... we were out of there. I informed both the ladies at the desk about the fire alarm going off in the room and the smell of something burning, and neither one of them did a thing, no calls not even a raised eyebrow. So NOPE not feelin safe about that hotel at all. Such a shame, it looked so promising in pictures.

  • Stayed November 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank SeeWeGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Houston Willowbrook

Property: Wyndham Garden Houston Willowbrook
Address: 18818 State Highway 249, State Highway 249, Houston, TX 77070-3502
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #200 of 501 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wyndham Garden Houston Willowbrook 3*
Number of rooms: 155
Official Description (provided by the hotel):
Welcome to Wyndham Garden Houston Northwest-Willowbrook hotel! We are proud to be a smoke-free facility. Located in the Technology Corridor of Houston, minutes from Hewlett Packard and only 20 miles from downtown Houston and George Brown Convention Center, the Wyndham Garden Houston hotel offers superb location with exceptional service. We invite you to experience our 155 newly remodeled guestrooms and suites, offering one of the best accommodations in Houston. Essentials for business travelers include a business center, complimentary high-speed Internet access, fitness center, full-service restaurant, & Priority Club Rewards Program. We re also minutes from International businesses, restaurants, and entertainment venues, including several shopping options. Indulge in all-day shopping at Willowbrook and the Galleria Mall. An active day at Aerodome Ice Skating rink and great entertainment at Sam Houston Horse Track is the perfect local venue. Take a trip to space by visiting NASA Space Center or simply relax in Galveston, TX. A visit to the space city is not complete until you catch an Astros game at Minute Maid Park, a Texans game at Reliant Park, a Rockets or Aeros game at the Toyota Center. We re also just 18 miles from George Bush Intercontinental Airport and 30 miles from William Hobby Airport. We re sure you will agree that the Wyndham Garden Houston Northwest-Willowbrookhotel is one of the best hotels around Houston. ... more   less 
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Also Known As:
Holiday Inn Houston Northwest Willowbrook Hotel Houston

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