My daughter and I came into town for a big soccer tournament and wanted to stay somewhere that we knew would be hassle-free. Other Holiday Inn Expresses have been great, so I figure this one would be no different.
Check in went smoothly. They were out of twin rooms, but the lady at the desk said she'd get us a roll-away bed and she did just that. I appreciated that and the stay started out good.
We went to the pool and were immediately struck by the strong smell of pool chemicals. We still wanted to relax in the pool after a long day of soccer games, so we got in. About 30 minuted later, I noticed my daughter's hair looked funny. All the blond highlights were green. Not kind of green, not sort of green, but radioactive-looking green! I had heard that that could happen if you swim and don't wash your hair immediately after, but this happened while we were still in the pool! They either used bad chemicals or too much because this has never happened in any other pool we've used.
The next morning, we were packing our bags and I saw something on the side of the bed. They were Calvin Klein underwear. No one in my family wears Calvin Klein underwear and to top it off, they looked dirty. GROSS, I let the manager on duty know and she apologized and said the general manager would contact me, but this hasn't happened yet. I'm not sure what I expect the hotel to do about it after the fact, but finding dirty underwear really grossed my daughter and me out and I couldn't help but wonder if the bed I had slept in had even been cleaned. I'm still completely grossed out.
Would I go back? Not a chance. There's a La Quinta right next door and a couple other hotels close by. I'd take my chances with one of them. I don't trust the housekeepers or the pool maintenance people here one bit.
Still grossed out...
- Official Description (provided by the hotel):
- Welcome to Wyndham Garden Houston Northwest-Willowbrook hotel! We are proud to be a smoke-free facility. Located in the Technology Corridor of Houston, minutes from Hewlett Packard and only 20 miles from downtown Houston and George Brown Convention Center, the Wyndham Garden Houston hotel offers superb location with exceptional service. We invite you to experience our 151 newly remodeled guestrooms and suites, offering one of the best accommodations in Houston. Essentials for business travelers include a business center, complimentary high-speed Internet access, fitness center, full-service restaurant, & Priority Club Rewards Program. We are also minutes from International businesses, restaurants, and entertainment venues, including several shopping options. Indulge in all-day shopping at Willowbrook and the Galleria Mall. An active day at Aerodome Ice Skating rink and great entertainment at Sam Houston Horse Track is the perfect local venue. Take a trip to space by visiting NASA Space Center or simply relax in Galveston, TX. A visit to the space city is not complete until you catch an Astros game at Minute Maid Park, a Texans game at Reliant Park, a Rockets or Aeros game at the Toyota Center. We re also just 18 miles from George Bush Intercontinental Airport and 30 miles from William Hobby Airport. We re sure you will agree that the Wyndham Garden Houston Northwest-Willowbrookhotel is one of the best hotels around Houston. ... more less
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- Also Known As:
- Holiday Inn Houston Northwest Willowbrook Hotel Houston