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“Nightmare Of A Hotel!!!!”

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Candlewood Suites Houston by the Galleria
Ranked #256 of 508 Hotels in Houston
Houston, Texas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Nightmare Of A Hotel!!!!”
Reviewed June 20, 2008

I am in hotels at least 10 days a month. The only reason I liked staying at this hotel is because of the C/D player, DVD player and kitchen area.
But I always have a problem with this hotel. It is never a smooth reservation or accomodation.
Many, many times I have booked a 2 room suite online but upon arrival at the hotel, no suites are available and the staff makes no apology for the situation.
The water pressure is always low, the bathroom is dark and dingy. The clock doesn't work, the C/D player not in the room. It's always something!!!!
Although the location is convenient, I HATE THIS PLACE.
As long as this manager remains, I WILL NEVER STAY HERE!!!!!
I

  • Liked — C/D player, DVD player, kitchen, location
  • Disliked — Reservations booked online, but no available room(s) upon check in; staff not friendly or helpful
  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Spice24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
candlewoodgalleria, Manager at Candlewood Suites Houston by the Galleria, responded to this review, June 16, 2011
Thank you for staying at the Candlewood Suites Houston by the Galleria. I am truely sorry for the problems that you experienced while staying with us. It is now 2011 and we have a new manager as well as a very hard working staff. I am not sure why the 1 bedroom suite was not available upon check in if that is what you booked. No excuses as I do not know how that could happen, what I can say is call me and lets try it again and see if we can make it right for you. Please contact me directly Debra Johnson @ debra.johnson@ihg.com Thank you
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98 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
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English first
Florida
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 2, 2008

This is the WORST facility I have satyed at. There is NO water in the showers in the morning- and yet in the night- you can not turn water off. The Air Conditioner did not work, curtains were falling off the rods, drawers falling off. The bathroom was OLD and dirty. Facility needs UPDATING and cleaning. When I reported people smoking on the NON smoking rooms sections- all the staff could say was SORRY. They NEVER tried to rectify any problems. MANY guests were complaining. The Manager in the day- NEVER turned his back around to face people- just let his day desk staff hear problems. NOT a safe parking lot either.I complained to the desk people and even called their 800 number. NO one has done anything- and I was charged a HIGHER rate than I was quoted by phone- or saw on the internet.

  • Liked — the location
  • Disliked — Everything else was terrible
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank miamoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
candlewoodgalleria, Manager at Candlewood Suites Houston by the Galleria, responded to this review, June 16, 2011
Thank you for staying with Candlewood Suites Houston by the Galleria. I am sorry that you did not enjoy your stay with us. I believe that we have replaced the curtains since you stayed with us as well as many other things. Our staff of managers and front desk agents work hard daily to insure your satisfaction. Management has changed since your last stay, perhaps you could give us another try. Please contact me directly to book your next stay. Thank you Debra Johnson Director of Sales.
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Travelers are raving about these Houston hotels

Holland
1 review
Reviewed March 15, 2008

1) Parking problems seem to have improved overall, but during Houston's second Halloween, Rodeo, people park on top of each other.

2) NO HOT WATER, then NO WATER PRESSURE

3) NOISY ON WEEKENDS - No manager on duty.

4) Needs a lot of work to justify the price; better to stay further out, pay less, and get better environment

  • Stayed March 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank NeverAgain2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
candlewoodgalleria, Manager at Candlewood Suites Houston by the Galleria, responded to this review, June 16, 2011
Thank you for choosing Candlewood Suites Houston by the Galleria. We were very busy duriing Rodeo and unfortunately the hot water heater was not keeping up very well. We have worked on that and also have had the City of Houston out to re-work the water lines so that we have the right amount of pressure. As with any hotel we try to control the noise but with 122 rooms sometimes that can be hard to manage. We are sorry for your inconvenience and would like to make it right with you. Please contact me directly to discuss. Thank you Debra Johnson Director of Sales.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 2, 2008

The Candlewood Suites chain has good beds and decent value, but terrible service at this hotel made the stay terrible. I had a toilet in the first room that didn't work and a shower that didn't work right in the 2nd room and had stuff thrown out from the first room. The personnel were unfriendly and unhelpful since managers only work M-F and not at all on weekends. The maintenance seems lax at this hotel and the rooms need more refurbishing..new cabinets for example, though the carpeting looked new.

  • Liked — beds
  • Disliked — service, cleanliness, upkeep of faciltiy, especially batthrooms
  • Stayed March 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank tenniscan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
debrabjohnson, Director of Sales at Candlewood Suites Houston by the Galleria, responded to this review, May 8, 2008
We are sorry that you experienced some issues with your room. We strive to accommodate all of our guests needs. Clean rooms of course would be expected as well as friendly staff. We are working with our team to give you the best. Please try us again and give us another shot. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 3, 2008

Usually stay at the Candlewood when in Houston for busines and have always had a nice stay there.

Staff are friendly upon check in and more than willing to give advice on restaurants, directions etc... nearby.

The location can be very confusing to find first time round and you may think you've driven into some retail park. So be warned... and trust your directions!

Galleria is close by and relatively easy to get to and you'll also pass by numerous restaurants and sports bars for places to eat. There are no places to eat or shop at within walking distance.

Room was clean and comfortable (bed was great) with an open plan set up with the kitchen area for those not familiar with Candlewood rooms. This may cause issues with light sleepers from the fridge/freezer noise when it cuts in and out.

I'm always happy staying here every time I return to Houston for meetings at that part of town for the price paid.

  • Stayed January 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank Travel_Junkie_06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
candlewoodgalleria, Manager at Candlewood Suites Houston by the Galleria, responded to this review, June 16, 2011
Thank you for staying at the Candlewood Suites Houston by the Galleria. Thank you for the nice review. We really do try hard to please everyone and if something can be fixed or changed then we make every effort to do it! We are a little hard to find as you pointed out but once you are here it is easy and it gets you off the beaten path and allows you more of a feel of a home vs a hotel. Please stay with us again and stop by my office and lets visit. Debra Johnson Director of Sales
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Georgia
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 5, 2007

This was our first experience with Candlewood Suites. The washer/dryer Cupboard area was a welcome ammenity for us after a four day road trip. I am sorry to hear a previous tripster had a very bad experience, but we had quite the opposite. We washed/dryed clothes without incident and I was quite amazed at the whole "honor system" setup in the Cupboard area. Our room was spacious, clean with full kitchen setup. Restaurant leftovers went into the fridge and we made full use of the coffee pot and microwave appliances. A real bargin for the money!

  • Stayed April 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Creengr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed July 8, 2006

...should have been the police cars and gang fight going on out front when we drove up. However, it was really late and we had guaranteed our late arrival, so we ignored our better judgment and checked in.

My room had a huge, scary stain on the carpet that looked like someone had been murdered there (I'm serious). The hotel desk clerk was nice about giving me another room, but didn't seem to really care that my first room was truly foul. Management that would allow a room to be rented out in that condition--when the hotel was not full and there were other rooms available--simply does not care. Also, when I went down to change rooms there was a metal shutter over the lobby desk which, along with the possible murder stain on my carpet and the police cars out front, made me question my safety.

My friend's room had a funky odor--we thought they might have stashed the body under the bed after the murder in my room. Seriously, it was not good---do yourself a favor and go somewhere else.

  • Stayed July 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Katamus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Houston by the Galleria

Property: Candlewood Suites Houston by the Galleria
Address: 4900 Loop Central Dr, Houston, TX 77081-2210
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #256 of 508 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Houston by the Galleria 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Come and experience our new Comforts of Home™ Bedding Collection.The Candlewood Suites Houston by the Galleria Hotel, is you best choice for alternative corporate housing, temporary housing and extended stays. We have easy access to Houston's Downtown business district, Galleria business district and the Greenway Plaza. Our suites, big and built for comfort, are the ultimate accommodations for business travelers. Each suite has a full kitchen complete with microwave and full size refrigerator with ice maker. Work efficiently at your oversized executive desk with two separate phone lines and free high-speed Internet access. Relax in the overstuffed recliner while you enjoy the CD player or watch a DVD from our free video and CD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. We re a pet friendly hotel too (fees apply). The Candlewood Suites Houston by the Galleria Hotel is located less than half a mile south of the Galleria - One mile from Greenway Plaza and three miles from Reliant Park. ... more   less 
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Also Known As:
Candlewood Suites Houston By The Galleria Hotel Houston
Houston Candlewood Suites
Candlewood Houston

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